Is Telstra better than Lightning Broadband?

Telstra has 12 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Lightning Broadband has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.

Which is cheaper for NBN50, Telstra or Lightning Broadband?

Telstra's cheapest NBN50 plan is the Essential at $95/month ongoing. Lightning Broadband's cheapest NBN50 plan is the Everyday Internet at $65/month intro for 6 months, then $85/month. Lightning Broadband is cheaper on the ongoing price after any intro period ends.

What plans do Telstra and Lightning Broadband offer?

Telstra offers 5 NBN plans and 3 wireless plans. Lightning Broadband offers 20 NBN plans. See the full plan tables above for prices, speeds and data limits.

Where are Telstra and Lightning Broadband's call centres?

Telstra's customer support is based in Australia, the Philippines and India. Lightning Broadband's customer support is based in Melbourne. Call centre location can affect support hours and accent comprehension if onshore support is important to you.

How do I switch from Telstra to Lightning Broadband (or Lightning Broadband to Telstra)?

Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.

Telstra vs Lightning Broadband - Which is the best NBN internet provider?

Telstra is Australia's biggest telco, known for its reliable network and good customer service, especially in regional areas, though reviewers often find it expensive. Lightning Broadband, on the other hand, is a smaller player offering competitive pricing, making it an option for those prioritising value over Telstra's premium experience.

Telstra and Lightning Broadband are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Lightning Broadband internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Telstra	Lightning Broadband
About
	Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Fetch TV. The old BigPond brand has long since been retired.	Lightning Broadband runs its own fixed wireless and private fibre network across Melbourne, with plans up to 1000 Mbps for addresses inside the Lightning footprint. It sits alongside the nbn rather than reselling it, so customers in covered buildings get to bypass the FTTN/FTTB copper that would otherwise cap their speeds. Lightning is small and Melbourne specific but useful for residents of apartment blocks where its network is already wired in.
	Go to Telstra	Go to Lightning Broadband
Overall Rating	4 Telstra has a overall rating of 4 out of 5 based on 12 reviews. Telstra is a very good broadband internet provider according to our users.	[Not enough reviews]
Recommended	92% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider.	[Not enough reviews]
Reliability	4.3 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.3 out of 5 for reliability.	[Not enough reviews]
Customer Service	4.1 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4.1 out of 5 for customer service.	[Not enough reviews]
Value for Money	3.4 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.4 out of 5 for value for money.	[Not enough reviews]
Technical Support	4 Telstra's technical support is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for technical support.	[Not enough reviews]
Australian based technical support	No, Telstra uses a mix of Australian based and overseas call centres for technical support.	[Not enough reviews]
Call Centre Location	Telstra uses call centres based in Australia, Philippines and India.	[Not enough reviews]
Services Offered	Telstra offers a range of broadband and internet related services including internet plans.	[Not enough reviews]
Cost of 25Mbps NBN Plan with unlimited data	Telstra - Basic: 25Mbps, unlimited data for $85 per month.	Lightning Broadband - Entry level: 25Mbps, unlimited data for $72 per month. Lightning Broadband - Entry Level: 25Mbps, unlimited data for $72 per month. Lightning Broadband - Entry Level: 25Mbps, unlimited data for $72 per month.
Cost of 50Mbps NBN Plan with unlimited data	Telstra - Essential: 50Mbps, unlimited data for $95 per month.	Lightning Broadband - Everyday internet: 50Mbps, unlimited data for $85 per month. Lightning Broadband - Everyday Internet: 50Mbps, unlimited data for $85 per month. Lightning Broadband - Everyday Internet: 50Mbps, unlimited data for $85 per month.
Cost of wireless broadband plan	Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month.
Contact Details	Telstra's phone number is: 13 22 00 and website is: telstra.com.au	Lightning Broadband's phone number is: 1300 477 525 and website is: lightningbroadband.com.au
Read Reviews	Read reviews of Telstra.	Read reviews of Lightning Broadband.
	Go to Telstra	Go to Lightning Broadband

Telstra and Lightning Broadband NBN25 plans (25Mbps download speed)

Entry Level NBN - Private Fibre 25 Mb/s Unlimited data	$72/mth $45 for first 6 months	Go to site
Entry level NBN - Private Fibre 25 Mb/s Unlimited data	$72/mth $45 for first 6 months	Go to site
Entry Level NBN - Private Fibre 25 Mb/s Unlimited data	$72/mth $45 for first 6 months	Go to site
Fibre Plans Entry Level NBN - Private Fibre 25 Mb/s Unlimited data	$79/mth	Go to site
Basic NBN - Fixed Line 25 Mb/s Unlimited data	$85/mth	Go to site

Telstra and Lightning Broadband NBN50 plans (50Mbps download speed)

Everyday internet NBN - Private Fibre 50 Mb/s Unlimited data	$85/mth $65 for first 6 months	Go to site
Everyday Internet NBN - Private Fibre 50 Mb/s Unlimited data	$85/mth $65 for first 6 months	Go to site
Everyday Internet NBN - Private Fibre 50 Mb/s Unlimited data	$85/mth $65 for first 6 months	Go to site
Everyday Internet NBN - Private Fibre 50 Mb/s Unlimited data	$89/mth	Go to site
Essential NBN - Fixed Line 50 Mb/s Unlimited data	$95/mth	Go to site

Telstra and Lightning Broadband Ultrafast plans (>100Mbps download speed)

Most Popular Plan NBN - Private Fibre 500 Mb/s Unlimited data	$95/mth $69 for first 6 months	Go to site
Most Popular Plan NBN - Private Fibre 500 Mb/s Unlimited data	$95/mth $69 for first 6 months	Go to site
most popular plan NBN - Private Fibre 500 Mb/s Unlimited data	$95/mth $69 for first 6 months	Go to site
Premium NBN - Fixed Line 500 Mb/s Unlimited data	$99/mth $89 for first 6 months	Go to site
Entertainment Plus NBN - Private Fibre 750 Mb/s Unlimited data	$104/mth $75 for first 6 months	Go to site
Entertainment Plus NBN - Private Fibre 750 Mb/s Unlimited data	$104/mth $75 for first 6 months	Go to site
Entertainment plus NBN - Private Fibre 750 Mb/s Unlimited data	$104/mth $75 for first 6 months	Go to site
speed NBN - Private Fibre 1000 Mb/s Unlimited data	$109/mth $85 for first 6 months	Go to site
Speed NBN - Private Fibre 1000 Mb/s Unlimited data	$109/mth $85 for first 6 months	Go to site
Most Popular Plan NBN - Private Fibre 100 Mb/s Unlimited data	$109/mth	Go to site
Speed NBN - Private Fibre 1000 Mb/s Unlimited data	$109/mth $85 for first 6 months	Go to site
Ultimate NBN - Fixed Line 750 Mb/s Unlimited data	$119/mth $89 for first 6 months	Go to site
Business Plus NBN - Private Fibre 200 Mb/s Unlimited data	$129/mth	Go to site
Ultrafast NBN - Fixed Line 815 Mb/s Unlimited data	$129/mth $99 for first 6 months	Go to site
Speed NBN - Private Fibre 500 Mb/s Unlimited data	$169/mth	Go to site

Summary of Telstra and Lightning Broadband comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

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