Telstra vs More - Which is the best NBN internet provider?
Telstra is generally seen as the premium option, often praised for its reliable connection and good customer service, particularly in rural areas, but many reviewers find Telstra expensive. More, on the other hand, is known for its competitive pricing, offering a cheaper entry point into NBN. This makes Telstra a good fit if you prioritise stability and support and don't mind paying more, while More suits those looking for value.
NBN plans from $78.00/mth · Partner
Telstra and More are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and More internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Telstra | More |
|---|---|---|
| About |
 |
Partner |
| Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Fetch TV. The old BigPond brand has long since been retired. | More is a Melbourne-based nbn and mobile provider launched in 2013 by brothers Andrew and Richard Branson (no relation to Virgin's Sir Richard), the same team behind Tangerine. Commonwealth Bank has held a stake since 2021, and CommBank customers can manage and pay for More straight from the banking app. | |
| Go to Telstra | Go to More | |
| Overall Rating |
4
Telstra has a overall rating of 4 out of 5 based on 12 reviews. Telstra is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 92% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.3 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.3 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.1 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4.1 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.4 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.4 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4 Telstra's technical support is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Telstra uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Telstra uses call centres based in Australia, Philippines and India. | [Not enough reviews] |
| Services Offered | Telstra offers a range of broadband and internet related services including internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Telstra - Basic: 25Mbps, unlimited data for $85 per month. |
More - Value: 25Mbps, unlimited data for $78 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Telstra - Essential: 50Mbps, unlimited data for $95 per month. |
More - Value Plus: 50Mbps, unlimited data for $95 per month. |
| Cost of wireless broadband plan |
Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month. |
More - 100GB (5G): 150Mbps, 100 GB for $40 per month. |
| Contact Details |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
More's phone number is: 1800 733 368 and website is: more.com.au |
| Read Reviews | Read reviews of Telstra. | Read reviews of More. |
| Go to Telstra | Go to More |
Telstra and More NBN25 plans (25Mbps download speed)
|
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$78/mth | Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$85/mth | Go to site |
Telstra and More NBN50 plans (50Mbps download speed)
|
|
Value Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
Telstra and More Ultrafast plans (>100Mbps download speed)
|
|
Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 6 months |
Go to site |
|
|
Fast Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$89 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$129/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$129/mth
$99 for first 6 months |
Go to site |
Summary of Telstra and More comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: More rates higher overall than Telstra does.
- Recommended: More is more highly recommended than Telstra.
- Reliability: More rates higher for reliability than Telstra does.
- Customer Service: More rates higher for customer service than Telstra does.
- Value for Money: More rates higher for value for money than Telstra does.
- Technical Support: More rates higher for technical support than Telstra does.
How to decide between Telstra and More? - next steps
- Read reviews of Telstra and More to see what people think of these companies
- Visit the website of each company and do some of your own research - Telstra and More
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Telstra vs More
Is Telstra better than More?
Telstra has 12 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. More has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Telstra or More?
Telstra's cheapest NBN50 plan is the Essential at $95/month ongoing. More's cheapest NBN50 plan is the Value Plus at $95/month ongoing.
Which has better customer service, Telstra or More?
More scores 5.0 out of 5 on customer service vs Telstra's 4.1, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Telstra's call centre is based in Australia, the Philippines and India and More's is based in Australia.
What plans do Telstra and More offer?
Telstra offers 5 NBN plans and 3 wireless plans. More offers 4 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Telstra and More's call centres?
Telstra's customer support is based in Australia, the Philippines and India. More's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Telstra to More (or More to Telstra)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Telstra
I would rate Telstra broadband as very average. 99% of the time it is reliable and fast, however there is that 1% of the time when the it will not…
In all I am satisfied with this service
About More
Ordinary pricing is probably above average, but the Yello Discount makes it good value.
More rewards provides great value for money if you're on the Commbank rewards program. The discounts are great and over 3 years, now that they are on…
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