Telstra vs Neptune - Which is the best NBN internet provider?
Telstra and Neptune are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Neptune internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Telstra | Neptune |
|---|---|---|
| About |
 |
 |
| Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Fetch TV. The old BigPond brand has long since been retired. | Neptune Internet is an Australian nbn provider built to shake up the traditional home internet market. Every plan is no lock-in with unlimited data, a free public static IP, and an integrated WireGuard VPN, backed by Australian-based support. Plans run from nbn 25 right up to multi-gigabit 2000/500 speeds. | |
| Go to Telstra | Go to Neptune | |
| Overall Rating |
4
Telstra has a overall rating of 4 out of 5 based on 12 reviews. Telstra is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 92% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.3 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.3 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.1 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4.1 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.4 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.4 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4 Telstra's technical support is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Telstra uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Telstra uses call centres based in Australia, Philippines and India. | [Not enough reviews] |
| Services Offered | Telstra offers a range of broadband and internet related services including internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Telstra - Basic: 25Mbps, unlimited data for $85 per month. |
Neptune - NBN 25 (25/10): 25Mbps, unlimited data for $55 per month. Neptune - Fixed Wireless (25/5): 25Mbps, unlimited data for $65 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Telstra - Essential: 50Mbps, unlimited data for $95 per month. |
Neptune - NBN 50 (50/20): 50Mbps, unlimited data for $80 per month. |
| Cost of wireless broadband plan |
Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month. |
|
| Contact Details |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
Neptune's phone number is: 1800 868 508 and website is: neptune.net.au |
| Read Reviews | Read reviews of Telstra. | Read reviews of Neptune. |
| Go to Telstra | Go to Neptune |
Telstra and Neptune NBN25 plans (25Mbps download speed)
|
NBN 25 (25/10)
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$55/mth | Go to site |
|
|
Fixed Wireless (25/5)
NBN - Fixed Wireless
25 Mb/s
Unlimited data
|
$65/mth | Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$85/mth | Go to site |
Telstra and Neptune NBN50 plans (50Mbps download speed)
|
|
NBN 50 (50/20)
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
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Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
Telstra and Neptune Ultrafast plans (>100Mbps download speed)
|
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NBN 500 (500/50)
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$85/mth | Go to site |
|
|
NBN 100 (100/20)
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$85/mth | Go to site |
|
|
NBN Superfast (750/50)
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
NBN 100 (100/40)
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 6 months |
Go to site |
|
|
NBN 1000 (1000/100)
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
NBN 250 (250/100)
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
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Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$89 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$129/mth
$99 for first 6 months |
Go to site |
|
|
NBN 500 FTTP (500/200)
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
|
NBN 1000 (1000/400)
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$150/mth | Go to site |
|
|
NBN 2000 (2000/100)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$175/mth | Go to site |
|
|
NBN 2000 (2000/200)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$175/mth | Go to site |
|
|
NBN 2000 (2000/500)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$235/mth | Go to site |
Summary of Telstra and Neptune comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Neptune rates higher overall than Telstra does.
- Recommended: Neptune is more highly recommended than Telstra.
- Reliability: Neptune rates higher for reliability than Telstra does.
- Customer Service: Neptune rates higher for customer service than Telstra does.
- Value for Money: Neptune rates higher for value for money than Telstra does.
- Technical Support: Neptune rates higher for technical support than Telstra does.
How to decide between Telstra and Neptune? - next steps
- Read reviews of Telstra and Neptune to see what people think of these companies
- Visit the website of each company and do some of your own research - Telstra and Neptune
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Telstra vs Neptune
Is Telstra better than Neptune?
Telstra has 12 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Neptune has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Telstra or Neptune?
Telstra's cheapest NBN50 plan is the Essential at $95/month ongoing. Neptune's cheapest NBN50 plan is the NBN 50 (50/20) at $80/month ongoing. Neptune is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Telstra or Neptune?
Neptune scores 5.0 out of 5 on customer service vs Telstra's 4.1, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Telstra's call centre is based in Australia, the Philippines and India and Neptune's is based in Australia.
What plans do Telstra and Neptune offer?
Telstra offers 5 NBN plans and 3 wireless plans. Neptune offers 14 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Telstra and Neptune's call centres?
Telstra's customer support is based in Australia, the Philippines and India. Neptune's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Telstra to Neptune (or Neptune to Telstra)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Telstra
I would rate Telstra broadband as very average. 99% of the time it is reliable and fast, however there is that 1% of the time when the it will not…
In all I am satisfied with this service
About Neptune
I've never had need to call their service line, as everything has worked. Neptune offers sensible privacy-first defaults (CGNAT, DHCP, ...), but let…
Their philosophy isn’t to offer the absolute cheapest intro deal and hope that you don’t switch away. Instead they offer a reasonable price and good…
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