Is Telstra better than Swoop?

Telstra has 12 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Swoop has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.

Which is cheaper for NBN50, Telstra or Swoop?

Telstra's cheapest NBN50 plan is the Essential at $95/month ongoing. Swoop's cheapest NBN50 plan is the nbn 50 at $69/month intro for 6 months, then $84/month. Swoop is cheaper on the ongoing price after any intro period ends.

What plans do Telstra and Swoop offer?

Telstra offers 5 NBN plans and 3 wireless plans. Swoop offers 8 NBN plans. See the full plan tables above for prices, speeds and data limits.

Where are Telstra and Swoop's call centres?

Telstra's customer support is based in Australia, the Philippines and India. Swoop's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.

How do I switch from Telstra to Swoop (or Swoop to Telstra)?

Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.

Telstra vs Swoop - Which is the best NBN internet provider?

Telstra is often seen as the premium option, delivering reliable connections and strong customer service, particularly in regional areas, but at a higher price point. Swoop, on the other hand, comes in with more budget friendly plans, appealing to those who prioritise cost savings. Real reviews suggest Telstra users value stability, even if it means paying more, while Swoop offers a simpler, more affordable NBN experience.

Telstra and Swoop are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Swoop internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Telstra	Swoop
About
	Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Fetch TV. The old BigPond brand has long since been retired.	Swoop Broadband is an ASX-listed Australian internet provider that runs its own fixed wireless network of more than 470 towers alongside reselling nbn. The retail brand started life in regional Victoria in the 1990s and now offers nbn 25 through to nbn 1000, plus FTTP and Opticomm where the local infrastructure is in place. Swoop also runs business internet and mobile plans, and was named a 2026 ProductReview award winner in the Internet Service Provider category.
	Go to Telstra	Go to Swoop
Overall Rating	4 Telstra has a overall rating of 4 out of 5 based on 12 reviews. Telstra is a very good broadband internet provider according to our users.	[Not enough reviews]
Recommended	92% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider.	[Not enough reviews]
Reliability	4.3 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.3 out of 5 for reliability.	[Not enough reviews]
Customer Service	4.1 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4.1 out of 5 for customer service.	[Not enough reviews]
Value for Money	3.4 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.4 out of 5 for value for money.	[Not enough reviews]
Technical Support	4 Telstra's technical support is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for technical support.	[Not enough reviews]
Australian based technical support	No, Telstra uses a mix of Australian based and overseas call centres for technical support.	[Not enough reviews]
Call Centre Location	Telstra uses call centres based in Australia, Philippines and India.	[Not enough reviews]
Services Offered	Telstra offers a range of broadband and internet related services including internet plans.	[Not enough reviews]
Cost of 25Mbps NBN Plan with unlimited data	Telstra - Basic: 25Mbps, unlimited data for $85 per month.	Swoop - nbn 25: 25Mbps, unlimited data for $69 per month. Swoop - Fixed Wireless 30: 29Mbps, unlimited data for $69 per month.
Cost of 50Mbps NBN Plan with unlimited data	Telstra - Essential: 50Mbps, unlimited data for $95 per month.	Swoop - nbn 50: 50Mbps, unlimited data for $84 per month.
Cost of wireless broadband plan	Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month.
Contact Details	Telstra's phone number is: 13 22 00 and website is: telstra.com.au	Swoop's phone number is: 1300 66 55 75 and website is: www.swoop.com.au
Read Reviews	Read reviews of Telstra.	Read reviews of Swoop.
	Go to Telstra	Go to Swoop

Telstra and Swoop NBN25 plans (25Mbps download speed)

nbn 25 NBN - Fixed Line 25 Mb/s Unlimited data	$69/mth $54 for first 6 months	Go to site
Fixed Wireless 30 NBN - Fixed Wireless 29 Mb/s Unlimited data	$69/mth $54 for first 6 months	Go to site
Basic NBN - Fixed Line 25 Mb/s Unlimited data	$85/mth	Go to site

Telstra and Swoop NBN50 plans (50Mbps download speed)

	nbn 50 NBN - Fixed Line 50 Mb/s Unlimited data	$84/mth $69 for first 6 months	Go to site
	Essential NBN - Fixed Line 50 Mb/s Unlimited data	$95/mth	Go to site

Telstra and Swoop Ultrafast plans (>100Mbps download speed)

Fixed Wireless 120 NBN - Fixed Wireless 114 Mb/s Unlimited data	$94/mth $74 for first 6 months	Go to site
nbn 500 NBN - Fixed Line 500 Mb/s Unlimited data	$94/mth $72 for first 6 months	Go to site
Premium NBN - Fixed Line 500 Mb/s Unlimited data	$99/mth $89 for first 6 months	Go to site
nbn 1000 NBN - Fixed Line 890 Mb/s Unlimited data	$109/mth $85 for first 6 months	Go to site
Ultimate NBN - Fixed Line 750 Mb/s Unlimited data	$119/mth $89 for first 6 months	Go to site
Fixed Wireless 250 NBN - Fixed Wireless 237 Mb/s Unlimited data	$119/mth $94 for first 6 months	Go to site
Ultrafast NBN - Fixed Line 815 Mb/s Unlimited data	$129/mth $99 for first 6 months	Go to site

Summary of Telstra and Swoop comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

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