Is Telstra better than Vocal?

Telstra has 12 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Vocal has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.

Which is cheaper for NBN50, Telstra or Vocal?

Telstra's cheapest NBN50 plan is the Essential at $95/month ongoing. Vocal's cheapest NBN50 plan is the nbn 50 at $63/month ongoing. Vocal is cheaper on the ongoing price after any intro period ends.

Which has better customer service, Telstra or Vocal?

Telstra scores 4.1 out of 5 on customer service vs Vocal's 1.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Telstra's call centre is based in Australia, the Philippines and India and Vocal's is based in Australia.

What plans do Telstra and Vocal offer?

Telstra offers 5 NBN plans and 3 wireless plans. Vocal offers 9 NBN plans and 6 wireless plans. See the full plan tables above for prices, speeds and data limits.

Where are Telstra and Vocal's call centres?

Telstra's customer support is based in Australia, the Philippines and India. Vocal's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.

How do I switch from Telstra to Vocal (or Vocal to Telstra)?

Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.

Telstra vs Vocal - Which is the best NBN internet provider?

Telstra is Australia's biggest telco, known for its reliable network and generally good customer service, particularly in regional areas, though reviewers often mention its higher price point. On the other hand, Vocal is a smaller provider focused on offering some of the cheapest NBN plans available, making it a strong contender for those prioritising budget over brand recognition.

Telstra and Vocal are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Vocal internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Telstra	Vocal
About
	Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Fetch TV. The old BigPond brand has long since been retired.	Vocal Internet is a 100% Australian-owned provider founded in 2003, offering nbn and mobile broadband to homes and businesses.
	Go to Telstra	Go to Vocal
Overall Rating	4 Telstra has a overall rating of 4 out of 5 based on 12 reviews. Telstra is a very good broadband internet provider according to our users.	[Not enough reviews]
Recommended	92% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider.	[Not enough reviews]
Reliability	4.3 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.3 out of 5 for reliability.	[Not enough reviews]
Customer Service	4.1 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4.1 out of 5 for customer service.	[Not enough reviews]
Value for Money	3.4 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.4 out of 5 for value for money.	[Not enough reviews]
Technical Support	4 Telstra's technical support is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for technical support.	[Not enough reviews]
Australian based technical support	No, Telstra uses a mix of Australian based and overseas call centres for technical support.	[Not enough reviews]
Call Centre Location	Telstra uses call centres based in Australia, Philippines and India.	[Not enough reviews]
Services Offered	Telstra offers a range of broadband and internet related services including internet plans.	[Not enough reviews]
Cost of 25Mbps NBN Plan with unlimited data	Telstra - Basic: 25Mbps, unlimited data for $85 per month.	Vocal - nbn 25: 25Mbps, unlimited data for $53 per month.
Cost of 50Mbps NBN Plan with unlimited data	Telstra - Essential: 50Mbps, unlimited data for $95 per month.	Vocal - nbn 50: 50Mbps, unlimited data for $63 per month.
Cost of wireless broadband plan	Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month.	Vocal - Wireless 12Mbps (4G): 10Mbps, unlimited data for $55 per month.
Contact Details	Telstra's phone number is: 13 22 00 and website is: telstra.com.au	Vocal's phone number is: 1300 796700 and website is: vocal.com.au
Read Reviews	Read reviews of Telstra.	Read reviews of Vocal.
	Go to Telstra	Go to Vocal

Telstra and Vocal NBN25 plans (25Mbps download speed)

	nbn 25 NBN - Fixed Line 25 Mb/s Unlimited data	$53/mth	Go to site
	Basic NBN - Fixed Line 25 Mb/s Unlimited data	$85/mth	Go to site

Telstra and Vocal NBN50 plans (50Mbps download speed)

	nbn 50 NBN - Fixed Line 50 Mb/s Unlimited data	$63/mth	Go to site
	Essential NBN - Fixed Line 50 Mb/s Unlimited data	$95/mth	Go to site

Telstra and Vocal Ultrafast plans (>100Mbps download speed)

nbn 100 NBN - Fixed Line 100 Mb/s Unlimited data	$73/mth	Go to site
nbn 100 NBN - Fixed Line 100 Mb/s Unlimited data	$73/mth	Go to site
Premium NBN - Fixed Line 500 Mb/s Unlimited data	$99/mth $89 for first 6 months	Go to site
nbn 250 NBN - Fixed Line 250 Mb/s Unlimited data	$103/mth	Go to site
nbn 250 NBN - Fixed Line 250 Mb/s Unlimited data	$103/mth	Go to site
Ultimate NBN - Fixed Line 750 Mb/s Unlimited data	$119/mth $89 for first 6 months	Go to site
nbn 1000 NBN - Fixed Line 1000 Mb/s Unlimited data	$128/mth	Go to site
nbn 1000 NBN - Fixed Line 1000 Mb/s Unlimited data	$128/mth	Go to site
Ultrafast NBN - Fixed Line 815 Mb/s Unlimited data	$129/mth $99 for first 6 months	Go to site

Summary of Telstra and Vocal comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

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