Telstra vs Vocal - Which is the best broadband internet provider?

Telstra and Vocal are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Vocal internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Telstra	Vocal
About	Telstra Bigpond is the largest broadband provider in Australia. They offer a comprehensive range of internet and phone related services.	Vocal was founded in 2003 and is a 100% owned broadband company that provides nbn and mobile internet services.
Overall Rating	3.7 Telstra has a overall rating of 3.7 out of 5 based on 45 reviews over the last 24 months. Telstra is a good broadband internet provider according to reviews submitted to this site.	[Not enough reviews]
Recommended	71% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider.	[Not enough reviews]
Reliability	4.1 Telstra's reliability is rated as very good by users who have submitted reviews to this site. Telstra has an overall rating of 4.1 out of 5 for reliability.	[Not enough reviews]
Customer Service	3.7 Telstra's customer service is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.7 out of 5 for customer service.	[Not enough reviews]
Value for Money	3.2 Telstra is rated as ok for value for money by users who have submitted reviews to this site. Telstra has an overall rating of 3.2 out of 5 for value for money.	[Not enough reviews]
Technical Support	3.7 Telstra's technical support is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.7 out of 5 for technical support.	[Not enough reviews]
Australian based technical support	No, Telstra uses a mix of Australian based and overseas call centres for technical support.	[Not enough reviews]
Call Centre Location	Telstra uses call centres based in .	[Not enough reviews]
Services Offered	Telstra offers a range of broadband and internet related services including internet plans.	[Not enough reviews]
Cost of 25Mbps NBN Plan with unlimited data	Telstra - Basic: 25Mbps, unlimited data for $80 per month.
Cost of 50Mbps NBN Plan with unlimited data	Telstra - Essential: 50Mbps, unlimited data for $95 per month.
Cost of wireless broadband plan	Telstra - 5G Home Internet (5G): 378Mbps, 1000 GB for $85 per month.	Vocal - Wireless 12Mbps (4G): 10Mbps, unlimited data for $55 per month.
Contact Details	Telstra's phone number is: 1800 220 030 and website is: telstra.com.au	Vocal's phone number is: 1300 796700 and website is: vocal.com.au
Read Reviews	Read reviews of Telstra.	Read reviews of Vocal.

Telstra and Vocal NBN25 plans (25Mbps download speed)

Company	Plan Name	Monthly Cost	Avg Monthly Cost (2 years)	Typical Evening Speed	Quota
Vocal	nbn25 (NBN) (12 month contract)	$55	$55	19 Mb/s	Unlim	Contact
Vocal	nbn25 (NBN) (Month by month)	$59 Setup Fee: $150	$65.25	19 Mb/s	Unlim	Contact
Telstra	Basic (NBN) (Month by month)	$80	$80	25 Mb/s	Unlim	Contact

Telstra and Vocal NBN50 plans (50Mbps download speed)

Company	Plan Name	Monthly Cost	Avg Monthly Cost (2 years)	Typical Evening Speed	Quota
Telstra	Essential (NBN) (Month by month)	$95 $85 for first 6 months	$92.5	50 Mb/s	Unlim	Contact
Telstra	NBN 50 Business (NBN) (Month by month)	$100 $90 for first 6 months	$97.5	50 Mb/s	Unlim	Contact

Telstra and Vocal Ultrafast plans (>100Mbps download speed)

Company	Plan Name	Monthly Cost	Avg Monthly Cost (2 years)	Typical Evening Speed	Quota
Telstra	Premium (NBN) (Month by month)	$110 $90 for first 6 months	$105	100 Mb/s	Unlim	Contact
Telstra	Ultimate (NBN) (Month by month)	$140 $110 for first 6 months	$132.5	250 Mb/s	Unlim	Contact

Summary of Telstra and Vocal comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

• Overall: Telstra rates higher overall than Vocal does.
• Recommended: Telstra is more highly recommended than Vocal.
• Reliability: Telstra rates higher for reliability than Vocal does.
• Customer Service: Telstra rates higher for customer service than Vocal does.
• Value for Money: Telstra rates higher for value for money than Vocal does.
• Technical Support: Telstra rates higher for technical support than Vocal does.

How to decide between Telstra and Vocal? - next steps

• Read reviews of Telstra and Vocal to see what people think of these companies
• Read our detailed information on Telstra and Vocal to answer all your questions and help you make an informed decision.
• Visit the website of each company and do some of your own research - Telstra and Vocal
• Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
• Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.

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