Vocal vs Leaptel - Which is the best NBN internet provider?
Vocal is a smaller, independent player in the NBN market, often praised in reviews for its no-frills, reliable service at a budget-friendly price point. Leaptel, on the other hand, is part of the larger Superloop group, and while it also offers competitive pricing, it tends to appeal to users looking for a bit more flexibility or specific features. Vocal generally suits those wanting straightforward, cheap NBN without fuss, whereas Leaptel might be a better fit if you value being part of a bigger network with broader options.
Vocal and Leaptel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Vocal and Leaptel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Vocal | Leaptel |
|---|---|---|
| About |
 |
 |
| Vocal Internet is a 100% Australian-owned provider founded in 2003, offering nbn and mobile broadband to homes and businesses. | Leaptel is a Melbourne-based ISP that sells NBN and Opticomm fibre plans with no lock-in contracts and unlimited data on every tier. The ACCC Measuring Broadband Australia reports 27 through 32 ranked Leaptel as the country's fastest 1Gbps NBN provider. Leaptel won the 2025 Telecommunications Industry Excellence Award for customer service and runs a Melbourne-based support team seven days a week. | |
| Go to Vocal | Go to Leaptel | |
| Overall Rating | [Not enough reviews] | [Not enough reviews] |
| Recommended | [Not enough reviews] | [Not enough reviews] |
| Reliability | [Not enough reviews] | [Not enough reviews] |
| Customer Service | [Not enough reviews] | [Not enough reviews] |
| Value for Money | [Not enough reviews] | [Not enough reviews] |
| Technical Support | [Not enough reviews] | [Not enough reviews] |
| Australian based technical support | [Not enough reviews] | [Not enough reviews] |
| Call Centre Location | [Not enough reviews] | [Not enough reviews] |
| Services Offered | [Not enough reviews] | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Vocal - nbn 25: 25Mbps, unlimited data for $53 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Vocal - nbn 50: 50Mbps, unlimited data for $63 per month. |
|
| Cost of wireless broadband plan |
Vocal - Wireless 12Mbps (4G): 10Mbps, unlimited data for $55 per month. |
|
| Contact Details |
Vocal's phone number is: 1300 796700 and website is: vocal.com.au |
Leaptel's phone number is: 1300 205 327 and website is: leaptel.com.au |
| Read Reviews | Read reviews of Vocal. | Read reviews of Leaptel. |
| Go to Vocal | Go to Leaptel |
Vocal and Leaptel NBN25 plans (25Mbps download speed)
|
nbn 25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$53/mth | Go to site |
Vocal and Leaptel NBN50 plans (50Mbps download speed)
|
|
nbn 50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$63/mth | Go to site |
Vocal and Leaptel Ultrafast plans (>100Mbps download speed)
|
|
nbn 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$73/mth | Go to site |
|
|
nbn 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$73/mth | Go to site |
|
|
nbn 250
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$103/mth | Go to site |
|
|
nbn 250
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$103/mth | Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$128/mth | Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$128/mth | Go to site |
Summary of Vocal and Leaptel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Leaptel rates higher overall than Vocal does.
- Recommended: Leaptel is more highly recommended than Vocal.
- Reliability: Leaptel rates higher for reliability than Vocal does.
- Customer Service: Leaptel rates higher for customer service than Vocal does.
- Value for Money: Leaptel rates higher for value for money than Vocal does.
- Technical Support: Leaptel rates higher for technical support than Vocal does.
How to decide between Vocal and Leaptel? - next steps
- Read reviews of Vocal and Leaptel to see what people think of these companies
- Visit the website of each company and do some of your own research - Vocal and Leaptel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Vocal vs Leaptel
Is Vocal better than Leaptel?
Both Vocal and Leaptel have fewer than 5 verified reviews on Oz Broadband Reviews, so we don't yet show aggregate ratings. Compare plans and prices in the tables above, or read the individual reviews on each company's page.
Which has better customer service, Vocal or Leaptel?
Leaptel scores 5.0 out of 5 on customer service vs Vocal's 1.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Vocal's call centre is based in Australia and Leaptel's is based in Melbourne and Australia.
What plans do Vocal and Leaptel offer?
Vocal offers 9 NBN plans and 6 wireless plans. Leaptel offers no plans currently listed on Oz Broadband Reviews. See the full plan tables above for prices, speeds and data limits.
Where are Vocal and Leaptel's call centres?
Vocal's customer support is based in Australia. Leaptel's customer support is based in Melbourne and Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Vocal to Leaptel (or Leaptel to Vocal)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Vocal
Home speed tests showed very poor speeds, but nothing was done about my enquiries. When I finally cancelled the service I was quickly sent a large…
About Leaptel
Clear understandable language, polite and dont faff about
Easy to connect and speeds as advertised.
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