Vocal vs Neptune - Which is the best NBN internet provider?
Vocal and Neptune are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Vocal and Neptune internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Vocal | Neptune |
|---|---|---|
| About |
 |
 |
| Vocal Internet is a 100% Australian-owned provider founded in 2003, offering nbn and mobile broadband to homes and businesses. | Neptune Internet is an Australian nbn provider built to shake up the traditional home internet market. Every plan is no lock-in with unlimited data, a free public static IP, and an integrated WireGuard VPN, backed by Australian-based support. Plans run from nbn 25 right up to multi-gigabit 2000/500 speeds. | |
| Go to Vocal | Go to Neptune | |
| Overall Rating | [Not enough reviews] | [Not enough reviews] |
| Recommended | [Not enough reviews] | [Not enough reviews] |
| Reliability | [Not enough reviews] | [Not enough reviews] |
| Customer Service | [Not enough reviews] | [Not enough reviews] |
| Value for Money | [Not enough reviews] | [Not enough reviews] |
| Technical Support | [Not enough reviews] | [Not enough reviews] |
| Australian based technical support | [Not enough reviews] | [Not enough reviews] |
| Call Centre Location | [Not enough reviews] | [Not enough reviews] |
| Services Offered | [Not enough reviews] | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Vocal - nbn 25: 25Mbps, unlimited data for $53 per month. |
Neptune - NBN 25 (25/10): 25Mbps, unlimited data for $55 per month. Neptune - Fixed Wireless (25/5): 25Mbps, unlimited data for $65 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Vocal - nbn 50: 50Mbps, unlimited data for $63 per month. |
Neptune - NBN 50 (50/20): 50Mbps, unlimited data for $80 per month. |
| Cost of wireless broadband plan |
Vocal - Wireless 12Mbps (4G): 10Mbps, unlimited data for $55 per month. |
|
| Contact Details |
Vocal's phone number is: 1300 796700 and website is: vocal.com.au |
Neptune's phone number is: 1800 868 508 and website is: neptune.net.au |
| Read Reviews | Read reviews of Vocal. | Read reviews of Neptune. |
| Go to Vocal | Go to Neptune |
Vocal and Neptune NBN25 plans (25Mbps download speed)
|
nbn 25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$53/mth | Go to site |
|
NBN 25 (25/10)
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$55/mth | Go to site |
|
|
Fixed Wireless (25/5)
NBN - Fixed Wireless
25 Mb/s
Unlimited data
|
$65/mth | Go to site |
Vocal and Neptune NBN50 plans (50Mbps download speed)
|
|
nbn 50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$63/mth | Go to site |
|
|
NBN 50 (50/20)
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$80/mth | Go to site |
Vocal and Neptune Ultrafast plans (>100Mbps download speed)
|
|
nbn 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$73/mth | Go to site |
|
|
nbn 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$73/mth | Go to site |
|
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NBN 500 (500/50)
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$85/mth | Go to site |
|
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NBN 100 (100/20)
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$85/mth | Go to site |
|
|
NBN Superfast (750/50)
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
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NBN 100 (100/40)
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
nbn 250
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$103/mth | Go to site |
|
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nbn 250
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$103/mth | Go to site |
|
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NBN 1000 (1000/100)
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
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NBN 250 (250/100)
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
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nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$128/mth | Go to site |
|
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nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$128/mth | Go to site |
|
|
NBN 500 FTTP (500/200)
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
|
NBN 1000 (1000/400)
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$150/mth | Go to site |
|
|
NBN 2000 (2000/100)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$175/mth | Go to site |
|
|
NBN 2000 (2000/200)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$175/mth | Go to site |
|
|
NBN 2000 (2000/500)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$235/mth | Go to site |
Summary of Vocal and Neptune comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Neptune rates higher overall than Vocal does.
- Recommended: Neptune is more highly recommended than Vocal.
- Reliability: Neptune rates higher for reliability than Vocal does.
- Customer Service: Neptune rates higher for customer service than Vocal does.
- Value for Money: Neptune rates higher for value for money than Vocal does.
- Technical Support: Neptune rates higher for technical support than Vocal does.
How to decide between Vocal and Neptune? - next steps
- Read reviews of Vocal and Neptune to see what people think of these companies
- Visit the website of each company and do some of your own research - Vocal and Neptune
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Vocal vs Neptune
Is Vocal better than Neptune?
Both Vocal and Neptune have fewer than 5 verified reviews on Oz Broadband Reviews, so we don't yet show aggregate ratings. Compare plans and prices in the tables above, or read the individual reviews on each company's page.
Which is cheaper for NBN50, Vocal or Neptune?
Vocal's cheapest NBN50 plan is the nbn 50 at $63/month ongoing. Neptune's cheapest NBN50 plan is the NBN 50 (50/20) at $80/month ongoing. Vocal is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Vocal or Neptune?
Neptune scores 5.0 out of 5 on customer service vs Vocal's 1.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Vocal's call centre is based in Australia and Neptune's is based in Australia.
What plans do Vocal and Neptune offer?
Vocal offers 9 NBN plans and 6 wireless plans. Neptune offers 14 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Vocal and Neptune's call centres?
Vocal's customer support is based in Australia. Neptune's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Vocal to Neptune (or Neptune to Vocal)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Vocal
Home speed tests showed very poor speeds, but nothing was done about my enquiries. When I finally cancelled the service I was quickly sent a large…
About Neptune
Their philosophy isn’t to offer the absolute cheapest intro deal and hope that you don’t switch away. Instead they offer a reasonable price and good…
Technical self-service features are excellent. I can perform basic diagnostics, change speeds, and even secure my network with VPNs or DNS filtering.…
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