Vocal vs SpinTel - Which is the best NBN internet provider?
SpinTel and Vocal represent different ends of the NBN market, with SpinTel generally positioning itself as a premium option often praised in reviews for its reliable performance and customer support. Vocal, on the other hand, is known for its budget-friendly plans, making it a strong contender for those prioritising cost above all else. This comparison will help you weigh up whether SpinTel's consistent experience or Vocal's sharp pricing aligns better with your broadband needs.
Vocal and SpinTel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Vocal and SpinTel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Vocal | SpinTel |
|---|---|---|
| About |
 |
 |
| Vocal Internet is a 100% Australian-owned provider founded in 2003, offering nbn and mobile broadband to homes and businesses. | SpinTel has been operating since 1996 and is one of Australia's established independent providers, offering competitively priced nbn and mobile plans. | |
| Go to Vocal | Go to SpinTel | |
| Overall Rating | [Not enough reviews] |
3.8
SpinTel has an overall rating of 3.8 out of 5 based on 5 reviews. SpinTel is a good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 80% of people who have written reviews on this site would recommend SpinTel to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
3.8 SpinTel's reliability is rated as good by our users. SpinTel has an overall rating of 3.8 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
3.6 SpinTel's customer service is rated as good by our users. SpinTel has an overall rating of 3.6 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.6 SpinTel is rated as good for value for money by our users. SpinTel has an overall rating of 3.6 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.2 SpinTel's technical support is rated as very good by our users. SpinTel has an overall rating of 4.2 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, SpinTel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | SpinTel uses call centres based in Australia and Philippines. |
| Services Offered | [Not enough reviews] | SpinTel offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Vocal - nbn 25: 25Mbps, unlimited data for $53 per month. |
SpinTel - Home Starter: 25Mbps, unlimited data for $64.95 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Vocal - nbn 50: 50Mbps, unlimited data for $63 per month. |
|
| Cost of wireless broadband plan |
Vocal - Wireless 12Mbps (4G): 10Mbps, unlimited data for $55 per month. |
SpinTel - 4G Unlimited (4G): 25Mbps, unlimited data for $49.95 per month. |
| Contact Details |
Vocal's phone number is: 1300 796700 and website is: vocal.com.au |
SpinTel's phone number is: 13 22 10 and website is: spintel.net.au |
| Read Reviews | Read reviews of Vocal. | Read reviews of SpinTel. |
| Go to Vocal | Go to SpinTel |
Vocal and SpinTel NBN25 plans (25Mbps download speed)
|
nbn 25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$53/mth | Go to site |
|
Home Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.95/mth
$39 for first 6 months |
Go to site |
Vocal and SpinTel NBN50 plans (50Mbps download speed)
|
|
nbn 50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$63/mth | Go to site |
Vocal and SpinTel Ultrafast plans (>100Mbps download speed)
|
|
nbn 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$73/mth | Go to site |
|
|
nbn 100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$73/mth | Go to site |
|
|
Home Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.95/mth
$76 for first 6 months |
Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$99.95/mth
$89 for first 6 months |
Go to site |
|
|
nbn 250
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$103/mth | Go to site |
|
|
nbn 250
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$103/mth | Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$128/mth | Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$128/mth | Go to site |
Summary of Vocal and SpinTel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: SpinTel rates higher overall than Vocal does.
- Recommended: SpinTel is more highly recommended than Vocal.
- Reliability: SpinTel rates higher for reliability than Vocal does.
- Customer Service: SpinTel rates higher for customer service than Vocal does.
- Value for Money: SpinTel rates higher for value for money than Vocal does.
- Technical Support: SpinTel rates higher for technical support than Vocal does.
How to decide between Vocal and SpinTel? - next steps
- Read reviews of Vocal and SpinTel to see what people think of these companies
- Visit the website of each company and do some of your own research - Vocal and SpinTel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Vocal vs SpinTel
Is Vocal better than SpinTel?
SpinTel has 5 verified reviews on Oz Broadband Reviews and an overall rating of 3.8 out of 5. Vocal has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN25, Vocal or SpinTel?
Vocal's cheapest NBN25 plan is the nbn 25 at $53/month ongoing. SpinTel's cheapest NBN25 plan is the Home Starter at $39/month intro for 6 months, then $64.95/month. Vocal is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Vocal or SpinTel?
SpinTel scores 3.6 out of 5 on customer service vs Vocal's 1.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Vocal's call centre is based in Australia and SpinTel's is based in Australia and the Philippines.
What plans do Vocal and SpinTel offer?
Vocal offers 9 NBN plans and 6 wireless plans. SpinTel offers 3 NBN plans and 2 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Vocal and SpinTel's call centres?
Vocal's customer support is based in Australia. SpinTel's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Vocal to SpinTel (or SpinTel to Vocal)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Vocal
Home speed tests showed very poor speeds, but nothing was done about my enquiries. When I finally cancelled the service I was quickly sent a large…
About SpinTel
Overall, spintel has provided a good quality service for a reasonable price. We occasionally go through intermittent dropouts late in the evening,…
Never had any issues. Easy to set up. Reliable. Good upload and download speed.
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