Telstra Reviews
92% of reviews would recommend Telstra to a friend
What real customers say about Telstra
Customers frequently praise the reliability of the connection, with several reviewers highlighting its stability even during adverse weather conditions or in rural areas. The customer service experience is often described as positive, with mentions of quick response times and helpful Australian-based support. Some customers also appreciate the incentives and rewards offered, such as prioritised support for Gold Members.
Reviewers commonly point out that the service is expensive compared to competitors, with some feeling the premium price isn't always justified. Occasional outages, particularly during peak hours, were noted by a few. While customer service is generally good, some found conversations lengthy or experienced difficulties with complex issues, sometimes requiring re-explanation to multiple representatives.
Summary generated 1 June 2026 from 13 verified reviews. Auto-refreshed monthly.
About Telstra Leave a Review
Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage an
d extras like Fetch TV. The old BigPond brand has long since been retired.
read more...Telstra NBN Plans
| Name | Download Speed | Data | Cost | |
|---|---|---|---|---|
| Basic | 25 Mbps | Unlimited | $89 per month | |
| Premium | 500 Mbps | Unlimited | $99 per month
$89 for first 6 months |
|
| Show more NBN plans | ||||
Telstra Wireless Broadband Plans
| Name | Download Speed | Data | Cost | |
|---|---|---|---|---|
| Basic 5G | 25 Mbps | Unlimited | $70 per month | |
| Essential 5G | 50 Mbps | Unlimited | $80 per month | |
| Show more wireless plans | ||||
Telstra Broadband Reviews
- 24 July, 2026
- mudgeeraba QLD
- NBN - Residential
- telstra plus
- $113 per month
- Activation : 6 weeks
Telstra Broadband
reliable service and good coverage
hard to speak to a person in customer service
Telstra has improved and their online help and responsiveness is good. If you need to speak to a person it is still not great.
When we had a fault with our system they fixed it in a reasonable time frame.
We will continue using their service.
Recommend to a friend : yes
- 6 July, 2026
- Ormond VIC
- NBN - Residential
- Telstra internet
- $95 per month
- Activation : < 1 week
Average
Easy to connect
Expensive
I would rate Telstra broadband as very average. 99% of the time it is reliable and fast, however there is that 1% of the time when the it will not connect.
I do think $95 is too much for average internet, but that seems to be normal these days.
Overall, it goers the job done, but is over priced.
Recommend to a friend : yes
- 4 July, 2026
- Runaway Bay QLD
- ADSL2 - Residential
- Peter Fullelove
- $80 per month
- Activation : 2 weeks
Solid service, nothing flashy but reliable
Reliable
Possibly expensive
In all I am satisfied with this service
Recommend to a friend : yes
- 30 June, 2026
- Denmark WA
- NBN - Residential
- Telstra Upfront Internet Plan Essential
- $100 per month
- Activation : 1 week
Reliable supply
Reliable supply of NBN service
Price of internet supply and connection is a bit high.
Price of internet supply and connection is a bit high.
Recommend to a friend : yes
- 17 June, 2026
- MUKINBUDIN WA
- ADSL2 - Residential
- Core Internet
- $70 per month
- Activation : < 1 week
Followup review of Telstra
The only reliable service in more rural remote places.
Prices keep increasing.
“Telstra is the only company to use if you live in a smaller, less populated area, as they are the only company that honestly has a reliable service, despites others' claims. Plans are competitive and customer service is excellent, with call centres in Australia.”
Recommend to a friend : yes
See their original review from November 2022 (4.8/5)
Reliable network
+ Reliable network, works in the country, honest about patchy areas, great service.
– Costs are high, although competitive. Otherwise, nothing.
Telstra is the only company to use if you live in a smaller, less populated area, as they are the only company that honestly has a reliable service, despites others' claims. Plans are competitive and customer service is excellent, with call centres in Australia.
Original ratings — reliability 5, tech support 5, value 4, customer service 5.
- 2 June, 2026
- south perth WA
- NBN - Residential
- Basic NBN
- $85 per month
- Activation : 20 weeks
Costs but Reliable
Reliable
costs
I have used a few cheaper services but, this one cost more but is reliable
Recommend to a friend : no
- 31 March, 2025
- Chatswood NSW
- NBN - Residential
- Essential nbn
- $95 per month
- Activation : 1 week
Telstra NBN good or bad?
Good customer service and reliable
can be quite costly and if something happens to the nbn it takes a while for a technician to come and fix it
Customer service is good since they are easy to contact
Connection is reliable especially during thunderstorms
Value for money is average since it is quite expensive compared to competitors
Technical support is average due to average call out times if NBN router needs replacement, but at no cost which is a pro.
Recommend to a friend : yes
- 23 February, 2025
- Kawungan QLD
- NBN - Residential
- Unlimited
- $119 per month
- Activation : 2 weeks
Reliable company
Stable, relatively good customer service, rewards loyalty
Expensive
I have been with Telstra for my entire adult life. They are relatively reliable and have the best coverage over Australia. Stable data and got a lot better with 5G. They are relatively quick with customer service although the conversations can take upwards of an hour via the MyTelstra App. Incentives and rewards via points is a bonus as well as the Gold Membership provides prioritised customer support which is good
Recommend to a friend : yes
- 16 January, 2025
- Slacks Creek QLD
- NBN - Residential
- Basic
- $89 per month
- Activation : 1 week
Basic plan, basic, service, nothing exceptional
Good reliable connection
Too big, too impersonal, not innovative
When I've has a problem it's painful talking to several people re-explaining the problem, seems simple to read notes before engaging
Recommend to a friend : yes
- 31 October, 2024
- Botanic Ridge VIC
- NBN - Residential
- Premium internet
- $130 per month
- Activation : 1 week
Happy customer
customer service is fast, internet is reliable
Extended time to fix hardware issues
customer service is fast, internet is reliable.
Recommend to a friend : yes
Where is Telstra available?
Service availability for Telstra varies by location. Plans are available to households in Sydney, Newcastle, Brisbane, Melbourne, Adelaide, Perth, Canberra, and Darwin, along with regional Australia where the underlying network reaches. Enter your address on the Telstra site to confirm what's available at your premises.
Frequently asked questions about Telstra
Is Telstra any good?
Based on 13 verified reviews on Oz Broadband Reviews, Telstra is rated as okay — overall rating 3.9 out of 5. 92% of reviewers said they would recommend Telstra to a friend.
How much does Telstra's cheapest NBN plan cost?
Telstra's cheapest active NBN plan is the Premium at $89.00/month (intro price for the first 6 months, then $99.00/mth) — 500 Mbps download with unlimited data.
What plans does Telstra offer?
Telstra currently offers 4 NBN plans and 3 wireless plans listed on Oz Broadband Reviews. See the full list of plans above with prices, speeds and data limits.
Where is Telstra's call centre?
Telstra's customer support is based in Australia, Philippines, India. Australian-based support is often a differentiator for customers who prefer onshore service.
How can I contact Telstra?
You can reach Telstra by phone on 13 22 00 or online at telstra.com.au. Note that contact details can change — always double-check on Telstra's official website before signing up.
Where can I read reviews of Telstra?
You can read the 13 verified reviews of Telstra above on this page. Reviews on Oz Broadband Reviews are submitted by real Australian customers and verified via email and phone to filter out spam and fake reviews.
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