Telstra Reviews
Telstra scores 4.0 out of 5 from 20 first-person reviewer ratings. 90% of reviewers would recommend it to a friend. Its strongest rating is reliability (4.4 out of 5). Updated 7 November 2026; plan prices on this page pull live from our database.
90% of reviews would recommend Telstra to a friend
See where Telstra ranks: reliability · customer support · most recommended
What real customers say about Telstra
Customers consistently praise Telstra for its reliable internet connection and stable speeds, even during adverse weather conditions like thunderstorms. Several reviewers highlighted its strong coverage, particularly in smaller or less populated regional areas where other providers may struggle. The responsiveness of online help and the effectiveness of Australian-based customer service for issue resolution were also noted as positives.
However, a recurring complaint centres on Telstra's pricing, with many reviewers finding it expensive compared to competitors and questioning the value for money. While some found customer service fast, others experienced long wait times, particularly when needing to speak to a person or resolve complex issues. Occasional connection dropouts and outages, sometimes during peak hours, were also mentioned by a few customers.
Summary generated 3 November 2026 from 20 verified reviews. Refreshed automatically as new reviews come in.
Rating over the last 12 months
Monthly average from 13 reviews in the last 12 months. This is a shorter, different window to the 4.0 out of 5 headline rating above, which is a rolling 36-month average (see our ratings methodology) — read this chart as a recent trend indicator, not a replacement for the headline number.
About Telstra Leave a Review
Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage an
d extras like Fetch TV. The old BigPond brand has long since been retired.
read more...Telstra NBN Plans
| Name | Download Speed | Data | Cost | |
|---|---|---|---|---|
| Basic | 25 Mbps | Unlimited | $89 per month | |
| Premium | 500 Mbps | Unlimited | $99 per month
$69 for first 6 months |
|
| Show more NBN plans | ||||
Telstra Wireless Broadband Plans
| Name | Download Speed | Data | Cost | |
|---|---|---|---|---|
| Basic 5G | 22 Mbps | Unlimited | $70 per month | |
| Essential 5G | 43 Mbps | Unlimited | $80 per month | |
| Show more wireless plans | ||||
Telstra Broadband Reviews
- 31 October, 2026
- Botanic Ridge VIC
- NBN - Residential
- Ultimate
- $129 per month
- Activation : < 1 week
Telstra Ultimate
Great speeds, reliable connection, great technical support.
Technical support would be better if it was Australia based instead of an overseas call centre
Great speeds, reliable connection, great technical support. Technical support would be better if it was Australia based instead of an overseas call centre.
Recommend to a friend : yes
- 6 October, 2026
- Thornleigh NSW
- NBN - Business
- NBN100
- $129 per month
- Activation : 1 week
Telstra Business Plan
Points, Helpline
Expensive
We are an old business that still relies on customer using our old bigpond.com email addresses, so we are stuck with Telstra. The cost for speed is quite bad and their newest hardware is more like a downgrade.
Recommend to a friend : no
- 2 September, 2026
- Clarkson WA
- Wireless - Residential
- basic 5g internet
- $70 per month
- Activation : 1 week
Good enough
good customer service, healthy internet connection
a little expensive
It is good enough for what I am looking for
Recommend to a friend : yes
- 20 August, 2026
- Salamander Bay NSW
- NBN - Business
- Core Internet
- $75 per month
- Activation : < 1 week
Followup review of Telstra
Everything is much the same.
Recommend to a friend : yes
See their original review from March 2021 (4/5)
Troublefree service
+ No down time in years. Very reliable and plenty of speed for what I want.
– None so far
The only comment I would make that because I have had nil problems I haven't bothered to look around to see if I can get better value for money.
Original ratings — reliability 5, tech support 4, value 3, customer service 4.
- 17 August, 2026
- Hinchinbrook NSW
- ADSL2 - Residential
- Unlimited
- $100 per month
- Activation : < 1 week
Followup review of Telstra
And low prices!
Long customer call wait times.
Some issues with the connection dropping out but still overall the best priced connection!
Recommend to a friend : yes
See their original review from April 2021 (5/5)
Telstra Broadband
+ Great customer service
– Not enough incentives for long term customers.
Great customer service and good pricing and very few issues with connections.
Original ratings — reliability 5, tech support 5, value 5, customer service 5.
- 10 August, 2026
- Aroona QLD
- NBN - Residential
- Core Internet
- $75 per month
- Activation : < 1 week
Followup review of Telstra
No change still reliable. If anything, seems faster.
Cost still seems more expensive
Value is still the only concern.
Recommend to a friend : yes
See their original review from June 2021 (3.3/5)
Reliable connection but value to be expected
+ The service has been very reliable with no real technical issues. Initial startup was a bit challenging, but customer service was very helpful in sorting it.
– Other providers often advertise lower rates. Even when discussing with Telstra on the phone, this is apparently the best they could do.
Telstra has been very reliable and easy to work with. Value is the only real negative for me, but I also expect that when purchasing with Telstra.
Original ratings — reliability 4, tech support 3, value 2, customer service 4.
- 3 August, 2026
- Riverview NSW
- NBN - Residential
- Telstra upfront internet plan
- $100 per month
- Activation : 1 week
Good Deal
Good connection
N/A
Good connection and reasonable value for money.
Recommend to a friend : yes
- 24 July, 2026
- mudgeeraba QLD
- NBN - Residential
- telstra plus
- $113 per month
- Activation : 6 weeks
Telstra Broadband
reliable service and good coverage
hard to speak to a person in customer service
Telstra has improved and their online help and responsiveness is good. If you need to speak to a person it is still not great.
When we had a fault with our system they fixed it in a reasonable time frame.
We will continue using their service.
Recommend to a friend : yes
- 6 July, 2026
- Ormond VIC
- NBN - Residential
- Telstra internet
- $95 per month
- Activation : < 1 week
Average
Easy to connect
Expensive
I would rate Telstra broadband as very average. 99% of the time it is reliable and fast, however there is that 1% of the time when the it will not connect.
I do think $95 is too much for average internet, but that seems to be normal these days.
Overall, it goers the job done, but is over priced.
Recommend to a friend : yes
- 4 July, 2026
- Runaway Bay QLD
- ADSL2 - Residential
- Peter Fullelove
- $80 per month
- Activation : 2 weeks
Solid service, nothing flashy but reliable
Reliable
Possibly expensive
In all I am satisfied with this service
Recommend to a friend : yes
Where is Telstra available?
Service availability for Telstra varies by location. Plans are available to households in Sydney, Newcastle, Brisbane, Melbourne, Adelaide, Perth, Canberra, and Darwin, along with regional Australia where the underlying network reaches. Enter your address on the Telstra site to confirm what's available at your premises.
Frequently asked questions about Telstra
Is Telstra any good?
Based on 20 verified reviews on Oz Broadband Reviews, Telstra is well rated — overall rating 4.0 out of 5. 90% of reviewers said they would recommend Telstra to a friend.
How much does Telstra's cheapest NBN plan cost?
Telstra's cheapest active NBN plan is the Premium at $69.00/month (intro price for the first 6 months, then $99.00/mth) — 500 Mbps download with unlimited data.
What plans does Telstra offer?
Telstra currently offers 4 NBN plans and 3 wireless plans listed on Oz Broadband Reviews. See the full list of plans above with prices, speeds and data limits.
Where is Telstra's call centre?
Telstra's customer support is based in Australia, Philippines, India. Australian-based support is often a differentiator for customers who prefer onshore service.
How can I contact Telstra?
You can reach Telstra by phone on 13 22 00 or online at telstra.com.au. Note that contact details can change — always double-check on Telstra's official website before signing up.
Where can I read reviews of Telstra?
You can read the 20 verified reviews of Telstra above on this page. Reviews on Oz Broadband Reviews are submitted by real Australian customers and verified via email and phone to filter out spam and fake reviews.
Write a review of your broadband company to go in our draw to win a $100 Amazon Gift Card!
Read the competition details and terms.
Add a review