Dodo vs Exetel - Which is the best NBN internet provider?
Exetel and Dodo offer two very different approaches to NBN, with Exetel generally seen as a more premium, performance-focused option, while Dodo aims squarely at the budget end of the market. Exetel, now owned by Superloop, often gets a nod from reviewers for its consistent speeds and Australian support. On the other hand, Dodo, part of the Vocus Group, is usually the go-to for those prioritising a low monthly cost, though reviews sometimes mention a trade-off in customer service or peak hour performance.
NBN plans from $80.00/mth · Partner
Dodo and Exetel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Dodo and Exetel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Dodo | Exetel |
|---|---|---|
| About |
 |
 Partner |
| Dodo is a long-standing budget broadband brand and one of the Vocus group's consumer labels. It sells no-frills nbn plans, often bundled with energy, and competes mainly on price. | Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | |
| Go to Dodo | Go to Exetel | |
| Overall Rating | [Not enough reviews] |
4.2
Exetel has an overall rating of 4.2 out of 5 based on 5 reviews. Exetel is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 80% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
3.8 Exetel's reliability is rated as good by our users. Exetel has an overall rating of 3.8 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4.6 Exetel's customer service is rated as excellent by our users. Exetel has an overall rating of 4.6 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.8 Exetel is rated as good for value for money by our users. Exetel has an overall rating of 3.8 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.4 Exetel's technical support is rated as very good by our users. Exetel has an overall rating of 4.4 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Exetel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Exetel uses call centres based in Australia and Sri Lanka. |
| Services Offered | [Not enough reviews] | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Dodo - nbn25: 25Mbps, unlimited data for $71.99 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Dodo - nbn50: 50Mbps, unlimited data for $85.99 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
Dodo's phone number is: 13 36 36 and website is: dodo.com.au |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
| Read Reviews | Read reviews of Dodo. | Read reviews of Exetel. |
| Go to Dodo | Go to Exetel |
Dodo and Exetel NBN25 plans (25Mbps download speed)
|
nbn25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$71.99/mth
$41.99 for first 6 months |
Go to site |
Dodo and Exetel NBN50 plans (50Mbps download speed)
|
|
nbn50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85.99/mth
$55.99 for first 6 months |
Go to site |
Dodo and Exetel Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
nbn100
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$92.99/mth
$62.99 for first 6 months |
Go to site |
|
|
nbn500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$92.99/mth
$62.99 for first 6 months |
Go to site |
|
|
nbn700
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$99.99/mth
$69.99 for first 6 months |
Go to site |
|
|
nbn840
NBN - Fixed Line
840 Mb/s
Unlimited data
|
$109.99/mth
$79.99 for first 6 months |
Go to site |
Summary of Dodo and Exetel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Exetel rates higher overall than Dodo does.
- Recommended: Exetel is more highly recommended than Dodo.
- Reliability: Dodo and Exetel have pretty similar ratings for reliability.
- Customer Service: Exetel rates higher for customer service than Dodo does.
- Value for Money: Dodo and Exetel have pretty similar ratings in terms of value for money.
- Technical Support: Exetel rates higher for technical support than Dodo does.
How to decide between Dodo and Exetel? - next steps
- Read reviews of Dodo and Exetel to see what people think of these companies
- Visit the website of each company and do some of your own research - Dodo and Exetel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Dodo vs Exetel
Is Dodo better than Exetel?
Exetel has 5 verified reviews on Oz Broadband Reviews and an overall rating of 4.2 out of 5. Dodo has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Dodo or Exetel?
Exetel scores 4.6 out of 5 on customer service vs Dodo's 4.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Dodo's call centre is based overseas and Exetel's is based in Australia and Sri Lanka.
What plans do Dodo and Exetel offer?
Dodo offers 6 NBN plans. Exetel offers 1 NBN plan. See the full plan tables above for prices, speeds and data limits.
Where are Dodo and Exetel's call centres?
Dodo's customer support is based overseas. Exetel's customer support is based in Australia and Sri Lanka. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Dodo to Exetel (or Exetel to Dodo)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Dodo
not as cheap as I'd like (free ideally), but generally the product is good and reliable
It was nice to change to a provider who set up the equipment with FTTP as part of the package, the customer service technicians were friendly and fast…
About Exetel
Speed and reliability is good, never had any issues with service itself. One benefit that Exetel provides that I've not seen any other NBN provider…
I switched from Optus to Exetel’s One Plan 500/50 and it has been one of the best decisions I’ve made. The entire setup process took less than two hours…
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