Dodo vs Neptune: Which is the best NBN provider?
Updated 16 October 2026. Plan prices on this page pull live from our database. Ratings are from 14 first-person reviewer ratings (Dodo 9, Neptune 5).
Dodo and Neptune are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Dodo and Neptune internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Dodo | Neptune |
|---|---|---|
| About |
 |
 |
| Go to Dodo | Go to Neptune | |
| Overall Rating |
3.6
Dodo has a overall rating of 3.6 out of 5 based on 9 reviews. Dodo is a good broadband internet provider according to our users. |
5
Neptune has an overall rating of 5 out of 5 based on 5 reviews. Neptune is an excellent broadband internet provider according to our users. |
| Recommended | 67% of people who have written reviews on this site would recommend Dodo to their friends as a broadband internet provider. | 100% of people who have written reviews on this site would recommend Neptune to their friends as a broadband internet provider. |
| Reliability |
3.4 Dodo's reliability is rated as ok by our users. Dodo has an overall rating of 3.4 out of 5 for reliability. |
5 Neptune's reliability is rated as excellent by our users. Neptune has an overall rating of 5 out of 5 for reliability. |
| Customer Service |
3.7 Dodo's customer service is rated as good by our users. Dodo has an overall rating of 3.7 out of 5 for customer service. |
5 Neptune's customer service is rated as excellent by our users. Neptune has an overall rating of 5 out of 5 for customer service. |
| Value for Money |
3.4 Dodo is rated as ok for value for money by our users. Dodo has an overall rating of 3.4 out of 5 for value for money. |
5 Neptune is rated as excellent for value for money by our users. Neptune has an overall rating of 5 out of 5 for value for money. |
| Technical Support |
3.7 Dodo's technical support is rated as good by our users. Dodo has an overall rating of 3.7 out of 5 for technical support. |
5 Neptune's technical support is rated as excellent by our users. Neptune has an overall rating of 5 out of 5 for technical support. |
| Australian based technical support | No, Dodo uses a mix of Australian based and overseas call centres for technical support. | Yes, Neptune does have Australian based technical support. |
| Call Centre Location | Dodo uses call centres based in Overseas. | Neptune uses call centres based in Australia. |
| Services Offered | Dodo offers a range of broadband and internet related services including NBN and 4G internet plans. | Neptune offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Dodo - Everyday NBN25/10: 25Mbps, unlimited data for $73.99 per month. Dodo - Everyday NBN25 FW: 23Mbps, unlimited data for $73.99 per month. |
Neptune - nbn 25/10: 24Mbps, unlimited data for $60 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Dodo - Value NBN50/20: 50Mbps, unlimited data for $87.99 per month. |
Neptune - nbn 100/20: 50Mbps, unlimited data for $80 per month. Neptune - nbn 50/20: 48Mbps, unlimited data for $85 per month. |
| Cost of wireless broadband plan | ||
| Contact Details |
Dodo's phone number is: 13 36 36 and website is: dodo.com.au |
Neptune's phone number is: 1800 868 508 and website is: neptune.net.au |
| Read Reviews | Read reviews of Dodo. | Read reviews of Neptune. |
| Go to Dodo | Go to Neptune |
Dodo and Neptune NBN25 plans (25Mbps download speed)
|
nbn 25/10
NBN - Fixed Line
24 Mb/s
Unlimited data
|
$60/mth | Go to site |
|
Everyday NBN25/10
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$73.99/mth
$43.99 for first 6 months |
Go to site |
|
|
Everyday NBN25 FW
NBN - Fixed Wireless
23 Mb/s
Unlimited data
|
$73.99/mth
$43.99 for first 6 months |
Go to site |
Dodo and Neptune NBN50 plans (50Mbps download speed)
|
|
nbn 100/20
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
nbn 50/20
NBN - Fixed Line
48 Mb/s
Unlimited data
|
$85/mth | Go to site |
|
|
Value NBN50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$87.99/mth
$57.99 for first 6 months |
Go to site |
Dodo and Neptune Ultrafast plans (>100Mbps download speed)
|
|
nbn 100/20
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
nbn 500/50
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
Fast NBN100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$92.99/mth
$62.99 for first 6 months |
Go to site |
|
|
Fast Plus NBN500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$92.99/mth
$62.99 for first 6 months |
Go to site |
|
|
nbn 100/40
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Superfast NBN750/50
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$99.99/mth
$69.99 for first 6 months |
Go to site |
|
|
nbn 250/20
NBN - Fixed Wireless
125 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
nbn 750/50
NBN - Fixed Line
713 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
nbn 250/100
NBN - Fixed Line
238 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
nbn 250/100
NBN - Fixed Line
238 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
Ultrafast NBN1000/100
NBN - Fixed Line
800 Mb/s
Unlimited data
|
$109.99/mth
$79.99 for first 6 months |
Go to site |
|
|
nbn 400/40
NBN - Fixed Wireless
200 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
nbn 1000/100
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
nbn 500/200
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$120/mth | Go to site |
|
|
nbn 500/200
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$120/mth | Go to site |
|
|
nbn 1000/400
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$135/mth | Go to site |
|
|
nbn 1000/400
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$135/mth | Go to site |
|
|
nbn 2000/200
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$165/mth | Go to site |
|
|
nbn 2000/100
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$165/mth | Go to site |
|
|
nbn 2000/500
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$225/mth | Go to site |
|
|
nbn 2000/500
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$225/mth | Go to site |
Summary of Dodo and Neptune comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Neptune rates higher overall than Dodo does.
- Recommended: Neptune is more highly recommended than Dodo.
- Reliability: Neptune rates higher for reliability than Dodo does.
- Customer Service: Neptune rates higher for customer service than Dodo does.
- Value for Money: Neptune rates higher for value for money than Dodo does.
- Technical Support: Neptune rates higher for technical support than Dodo does.
How to decide between Dodo and Neptune? - next steps
- Read reviews of Dodo and Neptune to see what people think of these companies
- Visit the website of each company and do some of your own research - Dodo and Neptune
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Dodo vs Neptune
Is Dodo better than Neptune?
On Oz Broadband Reviews Dodo rates 3.6 out of 5 from 9 reviews and Neptune rates 5 from 5 reviews. On recommend-to-a-friend, 100% of Neptune reviewers said they'd recommend the provider, vs 67% for Dodo. On individual metrics, Neptune wins on reliability (5.0 vs 3.4) and customer service (5.0 vs 3.7) and value for money (5.0 vs 3.4) and tech support (5.0 vs 3.7). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Dodo or Neptune?
Dodo's cheapest NBN50 plan is the Value NBN50/20 at $57.99/month intro for 6 months, then $87.99/month. Neptune's cheapest NBN50 plan is the nbn 100/20 at $80/month ongoing. Neptune is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Dodo or Neptune?
Neptune scores 5.0 out of 5 on customer service vs Dodo's 3.7, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Dodo's call centre is based overseas and Neptune's is based in Australia.
What plans do Dodo and Neptune offer?
Dodo offers 8 NBN plans. Neptune offers 21 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Dodo and Neptune's call centres?
Dodo's customer support is based overseas. Neptune's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Dodo to Neptune (or Neptune to Dodo)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Dodo
Connection is solid at a reasonable price
Dod were great arranging the new fibre to the property.
About Neptune
Static IP included as standard, Ad/content blocking with a tool named Atmosphere DNS (wish I had this when my kids were younger), reverse DNS including…
I’ve had a great experience with Neptune Internet. The service has been reliable and the customer support has been excellent whenever I’ve needed…
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