Dodo vs Telstra - Which is the best NBN internet provider?
Dodo and Telstra sit at opposite ends of the market; Dodo is the budget-friendly option, often appealing to those prioritising cost over all else. Telstra, on the other hand, is the premium choice, frequently praised in reviews for its reliable connection and dedicated support, though customers often question if the higher price is truly justified. Ultimately, Dodo suits the cost-conscious user, while Telstra targets those willing to pay more for perceived stability and service.
Dodo and Telstra are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Dodo and Telstra internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Dodo | Telstra |
|---|---|---|
| About |
 |
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| Dodo is a long-standing budget broadband brand and one of the Vocus group's consumer labels. It sells no-frills nbn plans, often bundled with energy, and competes mainly on price. | Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Fetch TV. The old BigPond brand has long since been retired. | |
| Go to Dodo | Go to Telstra | |
| Overall Rating |
3.8
Dodo has a overall rating of 3.8 out of 5 based on 5 reviews. Dodo is a good broadband internet provider according to our users. |
3.9
Telstra has an overall rating of 3.9 out of 5 based on 13 reviews. Telstra is a good broadband internet provider according to our users. |
| Recommended | 80% of people who have written reviews on this site would recommend Dodo to their friends as a broadband internet provider. | 92% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. |
| Reliability |
3.8 Dodo's reliability is rated as good by our users. Dodo has an overall rating of 3.8 out of 5 for reliability. |
4.3 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.3 out of 5 for reliability. |
| Customer Service |
4 Dodo's customer service is rated as very good by our users. Dodo has an overall rating of 4 out of 5 for customer service. |
4 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for customer service. |
| Value for Money |
3.6 Dodo is rated as good for value for money by our users. Dodo has an overall rating of 3.6 out of 5 for value for money. |
3.4 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.4 out of 5 for value for money. |
| Technical Support |
3.8 Dodo's technical support is rated as good by our users. Dodo has an overall rating of 3.8 out of 5 for technical support. |
3.9 Telstra's technical support is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for technical support. |
| Australian based technical support | No, Dodo uses a mix of Australian based and overseas call centres for technical support. | No, Telstra uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Dodo uses call centres based in Overseas. | Telstra uses call centres based in Australia, Philippines and India. |
| Services Offered | Dodo offers a range of broadband and internet related services including NBN and 4G internet plans. | Telstra offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Dodo - Everyday NBN25/10: 25Mbps, unlimited data for $73.99 per month. Dodo - Everyday NBN25 FW: 23Mbps, unlimited data for $73.99 per month. |
Telstra - Basic: 25Mbps, unlimited data for $89 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Dodo - Value NBN50/20: 50Mbps, unlimited data for $87.99 per month. |
|
| Cost of wireless broadband plan |
Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month. |
|
| Contact Details |
Dodo's phone number is: 13 36 36 and website is: dodo.com.au |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
| Read Reviews | Read reviews of Dodo. | Read reviews of Telstra. |
| Go to Dodo | Go to Telstra |
Dodo and Telstra NBN25 plans (25Mbps download speed)
|
Everyday NBN25 FW
NBN - Fixed Wireless
23 Mb/s
Unlimited data
|
$73.99/mth
$43.99 for first 6 months |
Go to site |
|
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Everyday NBN25/10
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$73.99/mth
$43.99 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$89/mth | Go to site |
Dodo and Telstra NBN50 plans (50Mbps download speed)
|
|
Value NBN50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$87.99/mth
$57.99 for first 6 months |
Go to site |
Dodo and Telstra Ultrafast plans (>100Mbps download speed)
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Fast NBN100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$92.99/mth
$62.99 for first 6 months |
Go to site |
|
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Fast Plus NBN500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$92.99/mth
$62.99 for first 6 months |
Go to site |
|
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Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 6 months |
Go to site |
|
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Superfast NBN750/50
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$99.99/mth
$69.99 for first 6 months |
Go to site |
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Ultrafast NBN1000/100
NBN - Fixed Line
840 Mb/s
Unlimited data
|
$109.99/mth
$79.99 for first 6 months |
Go to site |
|
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Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$104 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$129/mth
$104 for first 6 months |
Go to site |
Summary of Dodo and Telstra comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Dodo and Telstra have pretty similiar ratings overall.
- Recommended: Telstra is more highly recommended than Dodo.
- Reliability: Telstra rates higher for reliability than Dodo does.
- Customer Service: Dodo and Telstra have pretty similar ratings for customer service.
- Value for Money: Dodo and Telstra have pretty similar ratings in terms of value for money.
- Technical Support: Dodo and Telstra have pretty similar ratings in terms of technical support.
How to decide between Dodo and Telstra? - next steps
- Read reviews of Dodo and Telstra to see what people think of these companies
- Visit the website of each company and do some of your own research - Dodo and Telstra
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Dodo vs Telstra
Is Dodo better than Telstra?
On Oz Broadband Reviews Dodo rates 3.8 out of 5 from 5 reviews and Telstra rates 3.9 from 13 reviews. On recommend-to-a-friend, 92% of Telstra reviewers said they'd recommend the provider, vs 80% for Dodo. On individual metrics, Telstra wins on reliability (4.3 vs 3.8). Read the full reviews above to form your own view.
Which is cheaper for NBN25, Dodo or Telstra?
Dodo's cheapest NBN25 plan is the Everyday NBN25/10 at $43.99/month intro for 6 months, then $73.99/month. Telstra's cheapest NBN25 plan is the Basic at $89/month ongoing. Dodo is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Dodo or Telstra?
Dodo and Telstra score similarly on customer service, 4.0 vs 4.0 out of 5. Neither stands out from the other on this metric. If onshore support matters, Dodo's call centre is based overseas and Telstra's is based in Australia, the Philippines and India.
What plans do Dodo and Telstra offer?
Dodo offers 8 NBN plans. Telstra offers 4 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Dodo and Telstra's call centres?
Dodo's customer support is based overseas. Telstra's customer support is based in Australia, the Philippines and India. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Dodo to Telstra (or Telstra to Dodo)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Dodo
Good value given the low price and decent connection reliability.
It's a pretty solid budget internet option, it’s cheap, unlimited, and fast enough for streaming, browsing, and working from home without much…
About Telstra
Telstra has improved and their online help and responsiveness is good. If you need to speak to a person it is still not great. When we had a fault with…
I would rate Telstra broadband as very average. 99% of the time it is reliable and fast, however there is that 1% of the time when the it will not…
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