Exetel vs Dodo: Which is the best NBN provider?
Updated 14 October 2026. Plan prices on this page pull live from our database. Ratings are from 18 first-person reviewer ratings (Exetel 9, Dodo 9).
Exetel and Dodo cater to different priorities, with Dodo generally the cheaper option for entry level NBN plans. Exetel, on the other hand, costs more but customers frequently praise its NBN speed and reliability, along with a user-friendly app and unique features like pausing connections. Dodo is appreciated for its value and smooth setup, though some customers report inconsistent connections and long waits for technical support.
NBN plans from $80/mth · Partner
Exetel and Dodo are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and Dodo internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Exetel | Dodo |
|---|---|---|
| About |
 Partner |
 |
| Go to Exetel | Go to Dodo | |
| Overall Rating |
4
Exetel has a overall rating of 4 out of 5 based on 9 reviews. Exetel is a very good broadband internet provider according to our users. |
3.6
Dodo has an overall rating of 3.6 out of 5 based on 9 reviews. Dodo is a good broadband internet provider according to our users. |
| Recommended | 78% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. | 67% of people who have written reviews on this site would recommend Dodo to their friends as a broadband internet provider. |
| Reliability |
3.8 Exetel's reliability is rated as good by our users. Exetel has an overall rating of 3.8 out of 5 for reliability. |
3.4 Dodo's reliability is rated as ok by our users. Dodo has an overall rating of 3.4 out of 5 for reliability. |
| Customer Service |
4.3 Exetel's customer service is rated as very good by our users. Exetel has an overall rating of 4.3 out of 5 for customer service. |
3.7 Dodo's customer service is rated as good by our users. Dodo has an overall rating of 3.7 out of 5 for customer service. |
| Value for Money |
3.9 Exetel is rated as good for value for money by our users. Exetel has an overall rating of 3.9 out of 5 for value for money. |
3.4 Dodo is rated as ok for value for money by our users. Dodo has an overall rating of 3.4 out of 5 for value for money. |
| Technical Support |
4.1 Exetel's technical support is rated as very good by our users. Exetel has an overall rating of 4.1 out of 5 for technical support. |
3.7 Dodo's technical support is rated as good by our users. Dodo has an overall rating of 3.7 out of 5 for technical support. |
| Australian based technical support | No, Exetel uses a mix of Australian based and overseas call centres for technical support. | No, Dodo uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Exetel uses call centres based in Australia and Sri Lanka. | Dodo uses call centres based in Overseas. |
| Services Offered | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. | Dodo offers a range of broadband and internet related services including NBN and 4G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Dodo - Everyday NBN25/10: 25Mbps, unlimited data for $73.99 per month. Dodo - Everyday NBN25 FW: 23Mbps, unlimited data for $73.99 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Dodo - Value NBN50/20: 50Mbps, unlimited data for $87.99 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
Dodo's phone number is: 13 36 36 and website is: dodo.com.au |
| Read Reviews | Read reviews of Exetel. | Read reviews of Dodo. |
| Go to Exetel | Go to Dodo |
Exetel and Dodo NBN25 plans (25Mbps download speed)
|
Everyday NBN25/10
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$73.99/mth
$43.99 for first 6 months |
Go to site |
|
|
Everyday NBN25 FW
NBN - Fixed Wireless
23 Mb/s
Unlimited data
|
$73.99/mth
$43.99 for first 6 months |
Go to site |
Exetel and Dodo NBN50 plans (50Mbps download speed)
|
|
Value NBN50/20
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$87.99/mth
$57.99 for first 6 months |
Go to site |
Exetel and Dodo Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Fast NBN100/20
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$92.99/mth
$62.99 for first 6 months |
Go to site |
|
|
Fast Plus NBN500/50
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$92.99/mth
$62.99 for first 6 months |
Go to site |
|
|
Superfast NBN750/50
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$99.99/mth
$69.99 for first 6 months |
Go to site |
|
|
Ultrafast NBN1000/100
NBN - Fixed Line
800 Mb/s
Unlimited data
|
$109.99/mth
$79.99 for first 6 months |
Go to site |
Summary of Exetel and Dodo comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Exetel rates higher overall than Dodo does.
- Recommended: Exetel is more highly recommended than Dodo.
- Reliability: Exetel rates higher for reliability than Dodo does.
- Customer Service: Exetel rates higher for customer service than Dodo does.
- Value for Money: Exetel rates higher for value for money than Dodo does.
- Technical Support: Exetel rates higher for technical support than Dodo does.
How to decide between Exetel and Dodo? - next steps
- Read reviews of Exetel and Dodo to see what people think of these companies
- Visit the website of each company and do some of your own research - Exetel and Dodo
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Exetel vs Dodo
Is Exetel better than Dodo?
On Oz Broadband Reviews Exetel rates 4 out of 5 from 9 reviews and Dodo rates 3.6 from 9 reviews. On recommend-to-a-friend, 78% of Exetel reviewers said they'd recommend the provider, vs 67% for Dodo. On individual metrics, Exetel wins on reliability (3.8 vs 3.4) and customer service (4.3 vs 3.7) and value for money (3.9 vs 3.4) and tech support (4.1 vs 3.7). Read the full reviews above to form your own view.
Which has better customer service, Exetel or Dodo?
Exetel scores 4.3 out of 5 on customer service vs Dodo's 3.7, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Exetel's call centre is based in Australia and Sri Lanka and Dodo's is based overseas.
What plans do Exetel and Dodo offer?
Exetel offers 1 NBN plan. Dodo offers 8 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Exetel and Dodo's call centres?
Exetel's customer support is based in Australia and Sri Lanka. Dodo's customer support is based overseas. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Exetel to Dodo (or Dodo to Exetel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Exetel
There isn't a lot of competition out there, so most plans are about the same price. The port over was quick, and the connection is good. It has…
Price has gone up, reliability has gone down.
About Dodo
Connection is solid at a reasonable price
Dod were great arranging the new fibre to the property.
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