Exetel vs Mate - Which is the best broadband internet provider?

Exetel and Mate are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and Mate internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Exetel	Mate
About	Exetel has been around since the early 1990s and has continued to grow into one of Australia's largest independent broadband companies. It's still a family owned business and has over 240,000 customers in Australia.	Mate broadband is a 100% Australian owned broadband company with an Australian call centre.
Overall Rating	3.7 Exetel has a overall rating of 3.7 out of 5 based on 15 reviews over the last 24 months. Exetel is a good broadband internet provider according to reviews submitted to this site.	3.8 Mate has an overall rating of 3.8 out of 5 based on 14 reviews over the last 24 months. Mate is a good broadband internet provider according to reviews submitted to this site.
Recommended	80% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider.	71% of people who have written reviews on this site would recommend Mate to their friends as a broadband internet provider.
Reliability	3.8 Exetel's reliability is rated as good by users who have submitted reviews to this site. Exetel has an overall rating of 3.8 out of 5 for reliability.	3.6 Mate's reliability is rated as good by users who have submitted reviews to this site. Mate has an overall rating of 3.6 out of 5 for reliability.
Customer Service	3.6 Exetel's customer service is rated as good by users who have submitted reviews to this site. Exetel has an overall rating of 3.6 out of 5 for customer service.	3.8 Mate's customer service is rated as good by users who have submitted reviews to this site. Mate has an overall rating of 3.8 out of 5 for customer service.
Value for Money	4.2 Exetel is rated as very good for value for money by users who have submitted reviews to this site. Exetel has an overall rating of 4.2 out of 5 for value for money.	3.9 Mate is rated as good for value for money by users who have submitted reviews to this site. Mate has an overall rating of 3.9 out of 5 for value for money.
Technical Support	3.2 Exetel's technical support is rated as ok by users who have submitted reviews to this site. Exetel has an overall rating of 3.2 out of 5 for technical support.	3.9 Mate's technical support is rated as good by users who have submitted reviews to this site. Mate has an overall rating of 3.9 out of 5 for technical support.
Australian based technical support	No, Exetel uses a mix of Australian based and overseas call centres for technical support.	Yes, Mate does have Australian based technical support.
Call Centre Location	Exetel uses call centres based in Australia and Sri Lanka.	Mate uses call centres based in Australia.
Services Offered	Exetel offers a range of broadband and internet related services including NBN and 5G internet plans.	Mate offers a range of broadband and internet related services including NBN internet plans.
Cost of 25Mbps NBN Plan with unlimited data	Exetel - Everyday: 25Mbps, unlimited data for $59.95 per month.
Cost of 50Mbps NBN Plan with unlimited data	Exetel - Extra Value: 50Mbps, unlimited data for $69.95 per month.	Mate - Best Mates: 42Mbps, unlimited data for $69 per month.
Cost of wireless broadband plan
Contact Details	Exetel's phone number is: 13 39 38 and website is: exetel.com.au	Mate's phone number is: 13 14 13 and website is: letsbemates.com.au
Read Reviews	Read reviews of Exetel.	Read reviews of Mate.

Exetel and Mate NBN25 plans (25Mbps download speed)

Company	Plan Name	Monthly Cost	Avg Monthly Cost (2 years)	Typical Evening Speed	Quota
Mate	Great Mates (NBN) (Month by month)	$59	$59	19 Mb/s	Unlim	Contact
Exetel	Everyday (NBN) (Month by month)	$59.95 $49.95 for first 0 months	$59.95	25 Mb/s	Unlim	Contact

Exetel and Mate NBN50 plans (50Mbps download speed)

Company	Plan Name	Monthly Cost	Avg Monthly Cost (2 years)	Typical Evening Speed	Quota
Mate	Best Mates (NBN) (Month by month)	$69	$69	42 Mb/s	Unlim	Contact
Exetel	Extra Value (NBN) (Month by month)	$69.95 $53.95 for first 6 months	$65.95	50 Mb/s	Unlim	Contact

Exetel and Mate Ultrafast plans (>100Mbps download speed)

Company	Plan Name	Monthly Cost	Avg Monthly Cost (2 years)	Typical Evening Speed	Quota
Exetel	Family (NBN) (Month by month)	$84.95 $68.95 for first 6 months	$80.95	100 Mb/s	Unlim	Contact
Exetel	Power home (NBN) (Month by month)	$94.95 $77.95 for first 6 months	$90.7	100 Mb/s	Unlim	Contact
Mate	Elite Mates (NBN) (Month by month)	$99	$99	208 Mb/s	Unlim	Contact
Exetel	Superfast (NBN) (Month by month)	$119.95 $99.95 for first 6 months	$114.95	250 Mb/s	Unlim	Contact
Exetel	Lightspeed (NBN) (Month by month)	$139.95 $119.95 for first 6 months	$134.95	500 Mb/s	Unlim	Contact

Summary of Exetel and Mate comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

• Overall: Exetel and Mate have pretty similiar ratings overall.
• Recommended: Exetel is more highly recommended than Mate.
• Reliability: Exetel and Mate have pretty similar ratings for reliability.
• Customer Service: Exetel and Mate have pretty similar ratings for customer service.
• Value for Money: Mate rates higher for value for money than Exetel does.
• Technical Support: Mate rates higher for technical support than Exetel does.

How to decide between Exetel and Mate? - next steps

• Read reviews of Exetel and Mate to see what people think of these companies
• Read our detailed information on Exetel and Mate to answer all your questions and help you make an informed decision.
• Visit the website of each company and do some of your own research - Exetel and Mate
• Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
• Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.

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