Exetel vs Starlink: Which is the best NBN provider?
Updated 1 September 2026. Plan prices on this page pull live from our database. Ratings are from 17 first-person reviewer ratings (Exetel 9, Starlink 8).
Exetel offers NBN plans with a focus on value and features like connection pausing, and customers frequently praise its speed and reliability. On the other hand, Starlink provides satellite internet, proving a game changer for many in rural and remote Australian areas, with users consistently reporting fast and reliable service. Exetel costs more on entry level NBN plans; Starlink is the cheaper of the two. Ultimately, your location and internet needs will guide your choice between these two distinct providers.
NBN plans from $80/mth · Partner
Exetel and Starlink are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and Starlink internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Exetel | Starlink |
|---|---|---|
| About |
 Partner |
 |
| Go to Exetel | Go to Starlink | |
| Overall Rating |
4
Exetel has a overall rating of 4 out of 5 based on 9 reviews. Exetel is a very good broadband internet provider according to our users. |
4.4
Starlink has an overall rating of 4.4 out of 5 based on 8 reviews. Starlink is a very good broadband internet provider according to our users. |
| Recommended | 78% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. | 100% of people who have written reviews on this site would recommend Starlink to their friends as a broadband internet provider. |
| Reliability |
3.8 Exetel's reliability is rated as good by our users. Exetel has an overall rating of 3.8 out of 5 for reliability. |
4.5 Starlink's reliability is rated as excellent by our users. Starlink has an overall rating of 4.5 out of 5 for reliability. |
| Customer Service |
4.3 Exetel's customer service is rated as very good by our users. Exetel has an overall rating of 4.3 out of 5 for customer service. |
4.4 Starlink's customer service is rated as very good by our users. Starlink has an overall rating of 4.4 out of 5 for customer service. |
| Value for Money |
3.9 Exetel is rated as good for value for money by our users. Exetel has an overall rating of 3.9 out of 5 for value for money. |
4.1 Starlink is rated as very good for value for money by our users. Starlink has an overall rating of 4.1 out of 5 for value for money. |
| Technical Support |
4.1 Exetel's technical support is rated as very good by our users. Exetel has an overall rating of 4.1 out of 5 for technical support. |
4.4 Starlink's technical support is rated as very good by our users. Starlink has an overall rating of 4.4 out of 5 for technical support. |
| Australian based technical support | No, Exetel uses a mix of Australian based and overseas call centres for technical support. | No, Starlink uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Exetel uses call centres based in Australia and Sri Lanka. | Starlink uses call centres based in . |
| Services Offered | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. | Starlink offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data | ||
| Cost of 50Mbps NBN Plan with unlimited data | ||
| Cost of wireless broadband plan | ||
| Contact Details |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
Starlink's phone number is: and website is: starlink.com |
| Read Reviews | Read reviews of Exetel. | Read reviews of Starlink. |
| Go to Exetel | Go to Starlink |
Exetel and Starlink NBN25 plans (25Mbps download speed)
Exetel and Starlink NBN50 plans (50Mbps download speed)
Exetel and Starlink Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
Summary of Exetel and Starlink comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Starlink rates higher overall than Exetel does.
- Recommended: Starlink is more highly recommended than Exetel.
- Reliability: Starlink rates higher for reliability than Exetel does.
- Customer Service: Exetel and Starlink have pretty similar ratings for customer service.
- Value for Money: Exetel and Starlink have pretty similar ratings in terms of value for money.
- Technical Support: Starlink rates higher for technical support than Exetel does.
How to decide between Exetel and Starlink? - next steps
- Read reviews of Exetel and Starlink to see what people think of these companies
- Visit the website of each company and do some of your own research - Exetel and Starlink
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Exetel vs Starlink
Is Exetel better than Starlink?
On Oz Broadband Reviews Exetel rates 4 out of 5 from 9 reviews and Starlink rates 4.4 from 8 reviews. On recommend-to-a-friend, 100% of Starlink reviewers said they'd recommend the provider, vs 78% for Exetel. On individual metrics, Starlink wins on reliability (4.5 vs 3.8) and tech support (4.4 vs 4.1). Read the full reviews above to form your own view.
Which has better customer service, Exetel or Starlink?
Exetel and Starlink score similarly on customer service, 4.3 vs 4.4 out of 5. Neither stands out from the other on this metric.
What plans do Exetel and Starlink offer?
Exetel offers 1 NBN plan. Starlink offers 3 satellite plans. See the full plan tables above for prices, speeds and data limits.
How do I switch from Exetel to Starlink (or Starlink to Exetel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Exetel
There isn't a lot of competition out there, so most plans are about the same price. The port over was quick, and the connection is good. It has…
Price has gone up, reliability has gone down.
About Starlink
I'd be happy to return to Aussie Broadband once FTTP is available.
By far the best service I've ever used
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