Exetel vs Starlink - Which is the best NBN internet provider?
Exetel is a well-established NBN provider, often reviewed positively for its reliable service and competitive pricing, making it a solid choice for most Aussie households. On the other hand, Starlink offers a completely different internet solution, beaming satellite internet directly to your home, and while it's significantly more expensive, reviews highlight its game-changing speeds for those in regional or remote areas with poor NBN. Exetel is about value and consistent NBN performance, whereas Starlink is about premium, high-speed connectivity where NBN simply can't deliver.
NBN plans from $80.00/mth · Partner
Exetel and Starlink are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and Starlink internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Exetel | Starlink |
|---|---|---|
| About |
 Partner |
 |
| Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | Starlink is a satellite internet service owned and operated by Elon Musk's SpaceX. Launched in Australia in 2021 and now available across much of the world, its low-orbit satellites deliver far faster speeds and lower latency than traditional satellite, making it a popular fixed-line alternative in rural and remote areas. | |
| Go to Exetel | Go to Starlink | |
| Overall Rating |
4.3
Exetel has a overall rating of 4.3 out of 5 based on 6 reviews. Exetel is a very good broadband internet provider according to our users. |
4.1
Starlink has an overall rating of 4.1 out of 5 based on 5 reviews. Starlink is a very good broadband internet provider according to our users. |
| Recommended | 83% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. | 100% of people who have written reviews on this site would recommend Starlink to their friends as a broadband internet provider. |
| Reliability |
4 Exetel's reliability is rated as very good by our users. Exetel has an overall rating of 4 out of 5 for reliability. |
4.4 Starlink's reliability is rated as very good by our users. Starlink has an overall rating of 4.4 out of 5 for reliability. |
| Customer Service |
4.7 Exetel's customer service is rated as excellent by our users. Exetel has an overall rating of 4.7 out of 5 for customer service. |
4 Starlink's customer service is rated as very good by our users. Starlink has an overall rating of 4 out of 5 for customer service. |
| Value for Money |
4 Exetel is rated as very good for value for money by our users. Exetel has an overall rating of 4 out of 5 for value for money. |
3.8 Starlink is rated as good for value for money by our users. Starlink has an overall rating of 3.8 out of 5 for value for money. |
| Technical Support |
4.5 Exetel's technical support is rated as excellent by our users. Exetel has an overall rating of 4.5 out of 5 for technical support. |
4.2 Starlink's technical support is rated as very good by our users. Starlink has an overall rating of 4.2 out of 5 for technical support. |
| Australian based technical support | No, Exetel uses a mix of Australian based and overseas call centres for technical support. | No, Starlink uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Exetel uses call centres based in Australia and Sri Lanka. | Starlink uses call centres based in . |
| Services Offered | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. | Starlink offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data | ||
| Cost of 50Mbps NBN Plan with unlimited data | ||
| Cost of wireless broadband plan | ||
| Contact Details |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
Starlink's phone number is: and website is: starlink.com |
| Read Reviews | Read reviews of Exetel. | Read reviews of Starlink. |
| Go to Exetel | Go to Starlink |
Exetel and Starlink NBN25 plans (25Mbps download speed)
Exetel and Starlink NBN50 plans (50Mbps download speed)
Exetel and Starlink Ultrafast plans (>100Mbps download speed)
|
Residential - 100 Mbps
NBN - Starlink
100 Mb/s
Unlimited data
|
$75/mth | Go to site |
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Residential - 200 Mbps
NBN - Starlink
200 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
Residential - Max
NBN - Starlink
400 Mb/s
Unlimited data
|
$150/mth | Go to site |
Summary of Exetel and Starlink comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Exetel and Starlink have pretty similiar ratings overall.
- Recommended: Starlink is more highly recommended than Exetel.
- Reliability: Starlink rates higher for reliability than Exetel does.
- Customer Service: Exetel rates higher for customer service than Starlink does.
- Value for Money: Exetel and Starlink have pretty similar ratings in terms of value for money.
- Technical Support: Exetel rates higher for technical support than Starlink does.
How to decide between Exetel and Starlink? - next steps
- Read reviews of Exetel and Starlink to see what people think of these companies
- Visit the website of each company and do some of your own research - Exetel and Starlink
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Exetel vs Starlink
Is Exetel better than Starlink?
On Oz Broadband Reviews Exetel rates 4.3 out of 5 from 6 reviews and Starlink rates 4.1 from 5 reviews. On recommend-to-a-friend, 100% of Starlink reviewers said they'd recommend the provider, vs 83% for Exetel. On individual metrics, Exetel wins on customer service (4.7 vs 4.0); Starlink wins on reliability (4.4 vs 4.0). Read the full reviews above to form your own view.
Which has better customer service, Exetel or Starlink?
Exetel scores 4.7 out of 5 on customer service vs Starlink's 4.0, based on verified reviews on Oz Broadband Reviews.
What plans do Exetel and Starlink offer?
Exetel offers 1 NBN plan. Starlink offers 4 satellite plans and 3 NBN plans. See the full plan tables above for prices, speeds and data limits.
How do I switch from Exetel to Starlink (or Starlink to Exetel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Exetel
I love the Exetel One NBN Plan. The value proposition is great, it's $80 a month offering 500/50 speeds. You have the ability to reduce the monthly…
Speed and reliability is good, never had any issues with service itself. One benefit that Exetel provides that I've not seen any other NBN provider…
About Starlink
As a remote township we rely on Starlink now as Telstra has abandoned rural QLD coverage. We regularly only have Starlink wifi calls due to Telstra not…
I've been very impressed with Starlink. Living in a rural area where internet options have always been limited, it has made a huge difference. The…
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