Exetel vs Tangerine: Which is the best NBN provider?
Updated 1 September 2026. Plan prices on this page pull live from our database. Ratings are from 16 first-person reviewer ratings (Exetel 9, Tangerine 7).
Exetel and Tangerine both offer NBN plans, but they cater to slightly different priorities. Tangerine is generally the more budget-friendly option for entry level plans, with customers often praising its reliable service and easy setup. Exetel, on the other hand, costs more but reviews frequently highlight its consistent speeds and the useful features of its app, like the ability to pause your internet. Ultimately, your choice depends on whether you prioritise a lower price point or extra features and consistent performance.
NBN plans from $80/mth · Partner
NBN plans from $72.90/mth · Partner
Exetel and Tangerine are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Exetel and Tangerine internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Exetel | Tangerine |
|---|---|---|
| About |
 Partner |
 Partner |
| Go to Exetel | Go to Tangerine | |
| Overall Rating |
4
Exetel has a overall rating of 4 out of 5 based on 9 reviews. Exetel is a very good broadband internet provider according to our users. |
3.6
Tangerine has an overall rating of 3.6 out of 5 based on 7 reviews. Tangerine is a good broadband internet provider according to our users. |
| Recommended | 78% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. | 57% of people who have written reviews on this site would recommend Tangerine to their friends as a broadband internet provider. |
| Reliability |
3.8 Exetel's reliability is rated as good by our users. Exetel has an overall rating of 3.8 out of 5 for reliability. |
4.1 Tangerine's reliability is rated as very good by our users. Tangerine has an overall rating of 4.1 out of 5 for reliability. |
| Customer Service |
4.3 Exetel's customer service is rated as very good by our users. Exetel has an overall rating of 4.3 out of 5 for customer service. |
3.1 Tangerine's customer service is rated as ok by our users. Tangerine has an overall rating of 3.1 out of 5 for customer service. |
| Value for Money |
3.9 Exetel is rated as good for value for money by our users. Exetel has an overall rating of 3.9 out of 5 for value for money. |
3.4 Tangerine is rated as ok for value for money by our users. Tangerine has an overall rating of 3.4 out of 5 for value for money. |
| Technical Support |
4.1 Exetel's technical support is rated as very good by our users. Exetel has an overall rating of 4.1 out of 5 for technical support. |
3.7 Tangerine's technical support is rated as good by our users. Tangerine has an overall rating of 3.7 out of 5 for technical support. |
| Australian based technical support | No, Exetel uses a mix of Australian based and overseas call centres for technical support. | No, Tangerine uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Exetel uses call centres based in Australia and Sri Lanka. | Tangerine uses call centres based in Australia and Philippines. |
| Services Offered | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. | Tangerine offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Tangerine - Value: 25Mbps, unlimited data for $72.90 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Tangerine - Value Plus: 50Mbps, unlimited data for $89.90 per month. |
|
| Cost of wireless broadband plan |
Tangerine - 100GB (5G): 100Mbps, 100 GB for $34.90 per month. |
|
| Contact Details |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
Tangerine's phone number is: 1800 211 112 and website is: tangerinetelecom.com.au |
| Read Reviews | Read reviews of Exetel. | Read reviews of Tangerine. |
| Go to Exetel | Go to Tangerine |
Exetel and Tangerine NBN25 plans (25Mbps download speed)
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72.90/mth
$42.90 for first 6 months |
Go to site |
Exetel and Tangerine NBN50 plans (50Mbps download speed)
|
|
Value Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.90/mth
$64.90 for first 6 months |
Go to site |
Exetel and Tangerine Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Fixed Wireless Value Plus
NBN - Fixed Wireless
100 Mb/s
Unlimited data
|
$88.90/mth
$63.90 for first 6 months |
Go to site |
|
|
Fixed Wireless Speedy
NBN - Fixed Wireless
200 Mb/s
Unlimited data
|
$92.90/mth
$67.90 for first 6 months |
Go to site |
|
|
Speedy Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$92.90/mth
$62.90 for first 6 months |
Go to site |
|
|
Fixed Wireless SuperSpeedy
NBN - Fixed Wireless
400 Mb/s
Unlimited data
|
$104.90/mth
$79.90 for first 6 months |
Go to site |
|
|
UltraSpeedy
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$114.90/mth
$89.90 for first 6 months |
Go to site |
Summary of Exetel and Tangerine comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Exetel rates higher overall than Tangerine does.
- Recommended: Exetel is more highly recommended than Tangerine.
- Reliability: Tangerine rates higher for reliability than Exetel does.
- Customer Service: Exetel rates higher for customer service than Tangerine does.
- Value for Money: Exetel rates higher for value for money than Tangerine does.
- Technical Support: Exetel rates higher for technical support than Tangerine does.
How to decide between Exetel and Tangerine? - next steps
- Read reviews of Exetel and Tangerine to see what people think of these companies
- Visit the website of each company and do some of your own research - Exetel and Tangerine
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Exetel vs Tangerine
Is Exetel better than Tangerine?
On Oz Broadband Reviews Exetel rates 4 out of 5 from 9 reviews and Tangerine rates 3.6 from 7 reviews. On recommend-to-a-friend, 78% of Exetel reviewers said they'd recommend the provider, vs 57% for Tangerine. On individual metrics, Exetel wins on customer service (4.3 vs 3.1) and value for money (3.9 vs 3.4) and tech support (4.1 vs 3.7). Read the full reviews above to form your own view.
Which has better customer service, Exetel or Tangerine?
Exetel scores 4.3 out of 5 on customer service vs Tangerine's 3.1, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Exetel's call centre is based in Australia and Sri Lanka and Tangerine's is based in Australia and the Philippines.
What plans do Exetel and Tangerine offer?
Exetel offers 1 NBN plan. Tangerine offers 7 NBN plans and 2 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Exetel and Tangerine's call centres?
Exetel's customer support is based in Australia and Sri Lanka. Tangerine's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Exetel to Tangerine (or Tangerine to Exetel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Exetel
There isn't a lot of competition out there, so most plans are about the same price. The port over was quick, and the connection is good. It has…
Price has gone up, reliability has gone down.
About Tangerine
Have been reliable and relatively priced for the offering.
No benefit for loyal customer, recommend change NBN supplier every 6 months to get introduction bonus.
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