iinet vs Leaptel - Which is the best NBN internet provider?
iinet is a long-standing player, often seen as a safe bet for those wanting a familiar name and broad support options. Leaptel, on the other hand, is a smaller, more agile provider known for its competitive pricing and direct approach, frequently praised in reviews for its customer service. This comparison breaks down whether you prefer iinet's established presence or Leaptel's value-driven focus.
iinet and Leaptel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of iinet and Leaptel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | iinet | Leaptel |
|---|---|---|
| About |
 |
 |
| iiNet was founded in Perth in 1993 and became one of Australia's best-known broadband brands. It has been owned by TPG Telecom since 2015, so it is no longer independently listed, but still runs as its own brand with a long-standing reputation for customer service. | Leaptel is a Melbourne-based ISP that sells NBN and Opticomm fibre plans with no lock-in contracts and unlimited data on every tier. The ACCC Measuring Broadband Australia reports 27 through 32 ranked Leaptel as the country's fastest 1Gbps NBN provider. Leaptel won the 2025 Telecommunications Industry Excellence Award for customer service and runs a Melbourne-based support team seven days a week. | |
| Go to iinet | Go to Leaptel | |
| Overall Rating |
3.8
iinet has a overall rating of 3.8 out of 5 based on 5 reviews. iinet is a good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 80% of people who have written reviews on this site would recommend iinet to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4 iinet's reliability is rated as very good by our users. iinet has an overall rating of 4 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
3.6 iinet's customer service is rated as good by our users. iinet has an overall rating of 3.6 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
4 iinet is rated as very good for value for money by our users. iinet has an overall rating of 4 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
3.6 iinet's technical support is rated as good by our users. iinet has an overall rating of 3.6 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, iinet uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | iinet uses call centres based in Australia, Philippines and South Africa. | [Not enough reviews] |
| Services Offered | iinet offers a range of broadband and internet related services including NBN and 5G internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
iinet - NBN25: 25Mbps, unlimited data for $79.99 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
iinet - NBN50: 50Mbps, unlimited data for $89.99 per month. |
|
| Cost of wireless broadband plan |
iinet - Home Wireless (4G): 15Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
iinet's phone number is: 13 19 17 and website is: iinet.net.au |
Leaptel's phone number is: 1300 205 327 and website is: leaptel.com.au |
| Read Reviews | Read reviews of iinet. | Read reviews of Leaptel. |
| Go to iinet | Go to Leaptel |
iinet and Leaptel NBN25 plans (25Mbps download speed)
|
NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79.99/mth
$59.99 for first 6 months |
Go to site |
iinet and Leaptel NBN50 plans (50Mbps download speed)
|
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
iinet and Leaptel Ultrafast plans (>100Mbps download speed)
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 6 months |
Go to site |
|
|
NBN Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
|
NBN Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
Summary of iinet and Leaptel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Leaptel rates higher overall than iinet does.
- Recommended: Leaptel is more highly recommended than iinet.
- Reliability: Leaptel rates higher for reliability than iinet does.
- Customer Service: Leaptel rates higher for customer service than iinet does.
- Value for Money: Leaptel rates higher for value for money than iinet does.
- Technical Support: Leaptel rates higher for technical support than iinet does.
How to decide between iinet and Leaptel? - next steps
- Read reviews of iinet and Leaptel to see what people think of these companies
- Visit the website of each company and do some of your own research - iinet and Leaptel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about iinet vs Leaptel
Is iinet better than Leaptel?
iinet has 5 verified reviews on Oz Broadband Reviews and an overall rating of 3.8 out of 5. Leaptel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, iinet or Leaptel?
Leaptel scores 5.0 out of 5 on customer service vs iinet's 3.6, based on verified reviews on Oz Broadband Reviews. If onshore support matters, iinet's call centre is based in Australia, the Philippines and South Africa and Leaptel's is based in Melbourne and Australia.
What plans do iinet and Leaptel offer?
iinet offers 5 NBN plans and 1 wireless plan. Leaptel offers no plans currently listed on Oz Broadband Reviews. See the full plan tables above for prices, speeds and data limits.
Where are iinet and Leaptel's call centres?
iinet's customer support is based in Australia, the Philippines and South Africa. Leaptel's customer support is based in Melbourne and Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from iinet to Leaptel (or Leaptel to iinet)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About iinet
All is still good No complaints
Stable connection with little drop outs. Whenever i need help its always some one who doesnt know and you get bounced around on the phone for 1 hour
About Leaptel
Clear understandable language, polite and dont faff about
Easy to connect and speeds as advertised.
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