iinet vs Neptune: Which is the best NBN provider?
Updated 24 August 2026. Plan prices on this page pull live from our database. Ratings are from 11 first-person reviewer ratings (iinet 8, Neptune 3).
iinet and Neptune are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of iinet and Neptune internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | iinet | Neptune |
|---|---|---|
| About |
 |
 |
| Go to iinet | Go to Neptune | |
| Overall Rating |
4
iinet has a overall rating of 4 out of 5 based on 8 reviews. iinet is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 88% of people who have written reviews on this site would recommend iinet to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4 iinet's reliability is rated as very good by our users. iinet has an overall rating of 4 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4 iinet's customer service is rated as very good by our users. iinet has an overall rating of 4 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
4 iinet is rated as very good for value for money by our users. iinet has an overall rating of 4 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.1 iinet's technical support is rated as very good by our users. iinet has an overall rating of 4.1 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, iinet uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | iinet uses call centres based in Australia, Philippines and South Africa. | [Not enough reviews] |
| Services Offered | iinet offers a range of broadband and internet related services including NBN and 5G internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
iinet - NBN25: 25Mbps, unlimited data for $79.99 per month. |
Neptune - nbn 25/10: 24Mbps, unlimited data for $60 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
iinet - NBN50: 50Mbps, unlimited data for $89.99 per month. |
Neptune - nbn 100/20: 50Mbps, unlimited data for $80 per month. Neptune - nbn 50/20: 48Mbps, unlimited data for $85 per month. |
| Cost of wireless broadband plan |
iinet - 5G Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
iinet's phone number is: 13 19 17 and website is: iinet.net.au |
Neptune's phone number is: 1800 868 508 and website is: neptune.net.au |
| Read Reviews | Read reviews of iinet. | Read reviews of Neptune. |
| Go to iinet | Go to Neptune |
iinet and Neptune NBN25 plans (25Mbps download speed)
|
nbn 25/10
NBN - Fixed Line
24 Mb/s
Unlimited data
|
$60/mth | Go to site |
|
NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79.99/mth
$59.99 for first 6 months |
Go to site |
iinet and Neptune NBN50 plans (50Mbps download speed)
|
|
nbn 100/20
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
nbn 50/20
NBN - Fixed Line
48 Mb/s
Unlimited data
|
$85/mth | Go to site |
|
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
iinet and Neptune Ultrafast plans (>100Mbps download speed)
|
|
nbn 500/50
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
nbn 100/20
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 6 months |
Go to site |
|
|
nbn 100/40
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
nbn 750/50
NBN - Fixed Line
713 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
nbn 250/20
NBN - Fixed Wireless
125 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
NBN Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
|
nbn 250/100
NBN - Fixed Line
238 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
nbn 250/100
NBN - Fixed Line
238 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
nbn 400/40
NBN - Fixed Wireless
200 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
nbn 1000/100
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
NBN Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
|
|
nbn 500/200
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$120/mth | Go to site |
|
|
nbn 500/200
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$120/mth | Go to site |
|
|
nbn 1000/400
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$135/mth | Go to site |
|
|
nbn 1000/400
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$135/mth | Go to site |
|
|
nbn 2000/100
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$165/mth | Go to site |
|
|
nbn 2000/200
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$165/mth | Go to site |
|
|
nbn 2000/500
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$225/mth | Go to site |
|
|
nbn 2000/500
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$225/mth | Go to site |
Summary of iinet and Neptune comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
Neptune doesn't have enough reviews yet for a published rating, so we cannot compare it against iinet (4.0 out of 5 from 8 reviews). Compare their plans above, and if you are a Neptune customer we would love to hear how it is going.
How to decide between iinet and Neptune? - next steps
- Read reviews of iinet and Neptune to see what people think of these companies
- Visit the website of each company and do some of your own research - iinet and Neptune
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about iinet vs Neptune
Is iinet better than Neptune?
iinet has 8 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Neptune has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, iinet or Neptune?
iinet's cheapest NBN50 plan is the NBN50 at $69.99/month intro for 6 months, then $89.99/month. Neptune's cheapest NBN50 plan is the nbn 100/20 at $80/month ongoing. Neptune is cheaper on the ongoing price after any intro period ends.
Which has better customer service, iinet or Neptune?
Neptune scores 5.0 out of 5 on customer service vs iinet's 4.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, iinet's call centre is based in Australia, the Philippines and South Africa and Neptune's is based in Australia.
What plans do iinet and Neptune offer?
iinet offers 5 NBN plans and 3 wireless plans. Neptune offers 21 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are iinet and Neptune's call centres?
iinet's customer support is based in Australia, the Philippines and South Africa. Neptune's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from iinet to Neptune (or Neptune to iinet)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About iinet
No loyalty bonus for being their bread and butter income. SAD
Good price, especially with the new customer offers. Find the connection to be slow at times though
About Neptune
I've never had need to call their service line, as everything has worked. Neptune offers sensible privacy-first defaults (CGNAT, DHCP, ...), but let…
Their philosophy isn’t to offer the absolute cheapest intro deal and hope that you don’t switch away. Instead they offer a reasonable price and good…
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