Leaptel vs iinet - Which is the best NBN internet provider?
iinet is a long-standing player, often seen as a safe bet for those wanting a familiar name and broad support options. Leaptel, on the other hand, is a smaller, more agile provider known for its competitive pricing and direct approach, frequently praised in reviews for its customer service. This comparison breaks down whether you prefer iinet's established presence or Leaptel's value-driven focus.
Leaptel and iinet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Leaptel and iinet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Leaptel | iinet |
|---|---|---|
| About |
 |
 |
| Leaptel is a Melbourne-based ISP that sells NBN and Opticomm fibre plans with no lock-in contracts and unlimited data on every tier. The ACCC Measuring Broadband Australia reports 27 through 32 ranked Leaptel as the country's fastest 1Gbps NBN provider. Leaptel won the 2025 Telecommunications Industry Excellence Award for customer service and runs a Melbourne-based support team seven days a week. | iiNet was founded in Perth in 1993 and became one of Australia's best-known broadband brands. It has been owned by TPG Telecom since 2015, so it is no longer independently listed, but still runs as its own brand with a long-standing reputation for customer service. | |
| Go to Leaptel | Go to iinet | |
| Overall Rating | [Not enough reviews] |
4.2
iinet has an overall rating of 4.2 out of 5 based on 5 reviews. iinet is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 100% of people who have written reviews on this site would recommend iinet to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.2 iinet's reliability is rated as very good by our users. iinet has an overall rating of 4.2 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4 iinet's customer service is rated as very good by our users. iinet has an overall rating of 4 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
4.2 iinet is rated as very good for value for money by our users. iinet has an overall rating of 4.2 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.2 iinet's technical support is rated as very good by our users. iinet has an overall rating of 4.2 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, iinet uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | iinet uses call centres based in Australia, Philippines and South Africa. |
| Services Offered | [Not enough reviews] | iinet offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Leaptel - Pronto: 25Mbps, unlimited data for $75 per month. |
iinet - NBN25: 25Mbps, unlimited data for $79.99 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
iinet - NBN50: 50Mbps, unlimited data for $89.99 per month. |
|
| Cost of wireless broadband plan |
iinet - Home Wireless (4G): 14Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
Leaptel's phone number is: 1300 205 327 and website is: leaptel.com.au |
iinet's phone number is: 13 19 17 and website is: iinet.net.au |
| Read Reviews | Read reviews of Leaptel. | Read reviews of iinet. |
| Go to Leaptel | Go to iinet |
Leaptel and iinet NBN25 plans (25Mbps download speed)
|
Pronto
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$75/mth
$50 for first 6 months |
Go to site |
|
NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79.99/mth
$59.99 for first 6 months |
Go to site |
Leaptel and iinet NBN50 plans (50Mbps download speed)
|
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NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
Leaptel and iinet Ultrafast plans (>100Mbps download speed)
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NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 6 months |
Go to site |
|
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Full Throttle
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$97/mth
$80 for first 12 months |
Go to site |
|
|
Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$97/mth
$80 for first 12 months |
Go to site |
|
|
NBN Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
|
NBN Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$119/mth
$99 for first 12 months |
Go to site |
Summary of Leaptel and iinet comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Leaptel rates higher overall than iinet does.
- Recommended: Leaptel and iinet are recommended about the same.
- Reliability: Leaptel rates higher for reliability than iinet does.
- Customer Service: Leaptel rates higher for customer service than iinet does.
- Value for Money: Leaptel and iinet have pretty similar ratings in terms of value for money.
- Technical Support: Leaptel rates higher for technical support than iinet does.
How to decide between Leaptel and iinet? - next steps
- Read reviews of Leaptel and iinet to see what people think of these companies
- Visit the website of each company and do some of your own research - Leaptel and iinet
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Leaptel vs iinet
Is Leaptel better than iinet?
iinet has 5 verified reviews on Oz Broadband Reviews and an overall rating of 4.2 out of 5. Leaptel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN25, Leaptel or iinet?
Leaptel's cheapest NBN25 plan is the Pronto at $50/month intro for 6 months, then $75/month. iinet's cheapest NBN25 plan is the NBN25 at $59.99/month intro for 6 months, then $79.99/month. Leaptel is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Leaptel or iinet?
Leaptel scores 5.0 out of 5 on customer service vs iinet's 4.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Leaptel's call centre is based in Melbourne and Australia and iinet's is based in Australia, the Philippines and South Africa.
What plans do Leaptel and iinet offer?
Leaptel offers 4 NBN plans. iinet offers 5 NBN plans and 1 wireless plan. See the full plan tables above for prices, speeds and data limits.
Where are Leaptel and iinet's call centres?
Leaptel's customer support is based in Melbourne and Australia. iinet's customer support is based in Australia, the Philippines and South Africa. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Leaptel to iinet (or iinet to Leaptel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Leaptel
Clear understandable language, polite and dont faff about
Easy to connect and speeds as advertised.
About iinet
I have been with iiNet before and just like other companies they don’t try to keep your business by rewarding you for staying with them, so at the end of…
All is still good No complaints
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