Leaptel vs Mate - Which is the best NBN internet provider?
Mate is an independent Australian telco known for its no-frills approach and bundled mobile plans, often a good fit for those chasing simplicity and value. Leaptel, on the other hand, is owned by Vocus and generally appeals to users looking for a more premium experience, with reviews often highlighting its consistent speeds and reliable customer support. Ultimately, Mate often suits budget-conscious users who appreciate a straightforward service, while Leaptel is a solid choice for those prioritising performance and support, even if it costs a bit more.
Leaptel and Mate are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Leaptel and Mate internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Leaptel | Mate |
|---|---|---|
| About |
 |
|
| Leaptel is a Melbourne-based ISP that sells NBN and Opticomm fibre plans with no lock-in contracts and unlimited data on every tier. The ACCC Measuring Broadband Australia reports 27 through 32 ranked Leaptel as the country's fastest 1Gbps NBN provider. Leaptel won the 2025 Telecommunications Industry Excellence Award for customer service and runs a Melbourne-based support team seven days a week. | Mate is a 100% Australian-owned nbn and mobile provider with locally based support, known for simple, competitively priced unlimited plans. | |
| Go to Leaptel | Go to Mate | |
| Overall Rating | [Not enough reviews] | [Not enough reviews] |
| Recommended | [Not enough reviews] | [Not enough reviews] |
| Reliability | [Not enough reviews] | [Not enough reviews] |
| Customer Service | [Not enough reviews] | [Not enough reviews] |
| Value for Money | [Not enough reviews] | [Not enough reviews] |
| Technical Support | [Not enough reviews] | [Not enough reviews] |
| Australian based technical support | [Not enough reviews] | [Not enough reviews] |
| Call Centre Location | [Not enough reviews] | [Not enough reviews] |
| Services Offered | [Not enough reviews] | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Leaptel - Pronto: 25Mbps, unlimited data for $75 per month. |
Mate - Crikey: 25Mbps, unlimited data for $80 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Mate - Ripper: 49Mbps, unlimited data for $90 per month. Mate - No Dramas Wireless: 48Mbps, unlimited data for $90 per month. |
|
| Cost of wireless broadband plan | ||
| Contact Details |
Leaptel's phone number is: 1300 205 327 and website is: leaptel.com.au |
Mate's phone number is: 13 14 13 and website is: letsbemates.com.au |
| Read Reviews | Read reviews of Leaptel. | Read reviews of Mate. |
| Go to Leaptel | Go to Mate |
Leaptel and Mate NBN25 plans (25Mbps download speed)
|
Pronto
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$75/mth
$50 for first 6 months |
Go to site |
|
|
Crikey
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$80/mth
$55 for first 6 months |
Go to site |
Leaptel and Mate NBN50 plans (50Mbps download speed)
|
|
Ripper
NBN - Fixed Line
49 Mb/s
Unlimited data
|
$90/mth
$70 for first 6 months |
Go to site |
|
|
No Dramas Wireless
NBN - Fixed Wireless
48 Mb/s
Unlimited data
|
$90/mth
$70 for first 6 months |
Go to site |
Leaptel and Mate Ultrafast plans (>100Mbps download speed)
|
|
Full Throttle
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$97/mth
$80 for first 12 months |
Go to site |
|
|
Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$97/mth
$80 for first 12 months |
Go to site |
|
|
No Worries
NBN - Fixed Line
97 Mb/s
Unlimited data
|
$100/mth
$75 for first 6 months |
Go to site |
|
|
No Worries Wireless
NBN - Fixed Wireless
90 Mb/s
Unlimited data
|
$100/mth
$75 for first 6 months |
Go to site |
|
|
No Worries
NBN - Fixed Line
485 Mb/s
Unlimited data
|
$100/mth
$75 for first 6 months |
Go to site |
|
|
You Beaut
NBN - Fixed Line
97 Mb/s
Unlimited data
|
$110/mth
$85 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$119/mth
$99 for first 12 months |
Go to site |
|
|
Fair Dinkum Wireless
NBN - Fixed Wireless
95 Mb/s
Unlimited data
|
$125/mth
$100 for first 6 months |
Go to site |
|
|
Fair Dinkum
NBN - Fixed Line
713 Mb/s
Unlimited data
|
$125/mth
$100 for first 6 months |
Go to site |
|
|
Flamin' Fast
NBN - Fixed Line
913 Mb/s
Unlimited data
|
$126/mth
$101 for first 6 months |
Go to site |
|
|
Scorchin' Fast
NBN - Fixed Line
1831 Mb/s
Unlimited data
|
$166/mth
$141 for first 6 months |
Go to site |
|
|
Scorchin' Fast 2000/200
NBN - Fixed Line
1831 Mb/s
Unlimited data
|
$166/mth
$141 for first 6 months |
Go to site |
Summary of Leaptel and Mate comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Leaptel rates higher overall than Mate does.
- Recommended: Leaptel is more highly recommended than Mate.
- Reliability: Leaptel rates higher for reliability than Mate does.
- Customer Service: Leaptel rates higher for customer service than Mate does.
- Value for Money: Leaptel and Mate have pretty similar ratings in terms of value for money.
- Technical Support: Leaptel rates higher for technical support than Mate does.
How to decide between Leaptel and Mate? - next steps
- Read reviews of Leaptel and Mate to see what people think of these companies
- Visit the website of each company and do some of your own research - Leaptel and Mate
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Leaptel vs Mate
Is Leaptel better than Mate?
Both Leaptel and Mate have fewer than 5 verified reviews on Oz Broadband Reviews, so we don't yet show aggregate ratings. Compare plans and prices in the tables above, or read the individual reviews on each company's page.
Which is cheaper for NBN100, Leaptel or Mate?
Leaptel's cheapest NBN100 plan is the Full Throttle at $80/month intro for 12 months, then $97/month. Mate's cheapest NBN100 plan is the No Worries at $75/month intro for 6 months, then $100/month. Leaptel is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Leaptel or Mate?
Leaptel scores 5.0 out of 5 on customer service vs Mate's 2.3, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Leaptel's call centre is based in Melbourne and Australia and Mate's is based in Australia.
What plans do Leaptel and Mate offer?
Leaptel offers 4 NBN plans. Mate offers 12 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Leaptel and Mate's call centres?
Leaptel's customer support is based in Melbourne and Australia. Mate's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Leaptel to Mate (or Mate to Leaptel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Leaptel
Clear understandable language, polite and dont faff about
Easy to connect and speeds as advertised.
About Mate
They're generally okay and pretty stable. They aren't great at notifications about planned outages u til they've already started half the time.
My internet keeps dropping out so I wanted to change to nbn to the house rather than the curb. When you try to call this company you are on hold for…
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