Leaptel vs Starlink - Which is the best NBN internet provider?
Starlink offers satellite internet direct from SpaceX, ideal for regional Australians where NBN is patchy or non-existent. Leaptel, on the other hand, is an independent NBN provider known for its solid customer service and competitive plans across the NBN network. Real reviews show Starlink delivers impressive speeds but can be pricey, while Leaptel consistently gets praise for reliability and support. Ultimately, your location and what you value most in an internet connection will guide your choice between Starlink and Leaptel.
Leaptel and Starlink are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Leaptel and Starlink internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Leaptel | Starlink |
|---|---|---|
| About |
 |
 |
| Leaptel is a Melbourne-based ISP that sells NBN and Opticomm fibre plans with no lock-in contracts and unlimited data on every tier. The ACCC Measuring Broadband Australia reports 27 through 32 ranked Leaptel as the country's fastest 1Gbps NBN provider. Leaptel won the 2025 Telecommunications Industry Excellence Award for customer service and runs a Melbourne-based support team seven days a week. | Starlink is a satellite internet service owned and operated by Elon Musk's SpaceX. Launched in Australia in 2021 and now available across much of the world, its low-orbit satellites deliver far faster speeds and lower latency than traditional satellite, making it a popular fixed-line alternative in rural and remote areas. | |
| Go to Leaptel | Go to Starlink | |
| Overall Rating | [Not enough reviews] |
4.1
Starlink has an overall rating of 4.1 out of 5 based on 5 reviews. Starlink is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 100% of people who have written reviews on this site would recommend Starlink to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.4 Starlink's reliability is rated as very good by our users. Starlink has an overall rating of 4.4 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4 Starlink's customer service is rated as very good by our users. Starlink has an overall rating of 4 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
3.8 Starlink is rated as good for value for money by our users. Starlink has an overall rating of 3.8 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.2 Starlink's technical support is rated as very good by our users. Starlink has an overall rating of 4.2 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, Starlink uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | Starlink uses call centres based in . |
| Services Offered | [Not enough reviews] | Starlink offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Leaptel - Pronto: 25Mbps, unlimited data for $75 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data | ||
| Cost of wireless broadband plan | ||
| Contact Details |
Leaptel's phone number is: 1300 205 327 and website is: leaptel.com.au |
Starlink's phone number is: and website is: starlink.com |
| Read Reviews | Read reviews of Leaptel. | Read reviews of Starlink. |
| Go to Leaptel | Go to Starlink |
Leaptel and Starlink NBN25 plans (25Mbps download speed)
|
Pronto
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$75/mth
$50 for first 6 months |
Go to site |
Leaptel and Starlink NBN50 plans (50Mbps download speed)
Leaptel and Starlink Ultrafast plans (>100Mbps download speed)
|
Residential - 100 Mbps
NBN - Starlink
100 Mb/s
Unlimited data
|
$75/mth | Go to site |
|
|
Full Throttle
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$97/mth
$80 for first 12 months |
Go to site |
|
|
Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$97/mth
$80 for first 12 months |
Go to site |
|
|
Residential - 200 Mbps
NBN - Starlink
200 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$119/mth
$99 for first 12 months |
Go to site |
|
|
Residential - Max
NBN - Starlink
400 Mb/s
Unlimited data
|
$150/mth | Go to site |
Summary of Leaptel and Starlink comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Leaptel rates higher overall than Starlink does.
- Recommended: Leaptel and Starlink are recommended about the same.
- Reliability: Leaptel rates higher for reliability than Starlink does.
- Customer Service: Leaptel rates higher for customer service than Starlink does.
- Value for Money: Leaptel rates higher for value for money than Starlink does.
- Technical Support: Leaptel rates higher for technical support than Starlink does.
How to decide between Leaptel and Starlink? - next steps
- Read reviews of Leaptel and Starlink to see what people think of these companies
- Visit the website of each company and do some of your own research - Leaptel and Starlink
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Leaptel vs Starlink
Is Leaptel better than Starlink?
Starlink has 5 verified reviews on Oz Broadband Reviews and an overall rating of 4.1 out of 5. Leaptel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN100, Leaptel or Starlink?
Leaptel's cheapest NBN100 plan is the Full Throttle at $80/month intro for 12 months, then $97/month. Starlink's cheapest NBN100 plan is the Residential - 100 Mbps at $75/month ongoing. Starlink is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Leaptel or Starlink?
Leaptel scores 5.0 out of 5 on customer service vs Starlink's 4.0, based on verified reviews on Oz Broadband Reviews.
What plans do Leaptel and Starlink offer?
Leaptel offers 4 NBN plans. Starlink offers 4 satellite plans and 3 NBN plans. See the full plan tables above for prices, speeds and data limits.
How do I switch from Leaptel to Starlink (or Starlink to Leaptel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Leaptel
Clear understandable language, polite and dont faff about
Easy to connect and speeds as advertised.
About Starlink
As a remote township we rely on Starlink now as Telstra has abandoned rural QLD coverage. We regularly only have Starlink wifi calls due to Telstra not…
I've been very impressed with Starlink. Living in a rural area where internet options have always been limited, it has made a huge difference. The…
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