Mate vs Neptune - Which is the best NBN internet provider?
Mate and Neptune are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Mate and Neptune internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Mate | Neptune |
|---|---|---|
| About |
|
 |
| Mate is a 100% Australian-owned nbn and mobile provider with locally based support, known for simple, competitively priced unlimited plans. | Neptune Internet is an Australian nbn provider built to shake up the traditional home internet market. Every plan is no lock-in with unlimited data, a free public static IP, and an integrated WireGuard VPN, backed by Australian-based support. Plans run from nbn 25 right up to multi-gigabit 2000/500 speeds. | |
| Go to Mate | Go to Neptune | |
| Overall Rating | [Not enough reviews] | [Not enough reviews] |
| Recommended | [Not enough reviews] | [Not enough reviews] |
| Reliability | [Not enough reviews] | [Not enough reviews] |
| Customer Service | [Not enough reviews] | [Not enough reviews] |
| Value for Money | [Not enough reviews] | [Not enough reviews] |
| Technical Support | [Not enough reviews] | [Not enough reviews] |
| Australian based technical support | [Not enough reviews] | [Not enough reviews] |
| Call Centre Location | [Not enough reviews] | [Not enough reviews] |
| Services Offered | [Not enough reviews] | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Mate - Crikey: 25Mbps, unlimited data for $76 per month. |
Neptune - NBN 25 (25/10): 25Mbps, unlimited data for $55 per month. Neptune - Fixed Wireless (25/5): 25Mbps, unlimited data for $65 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Mate - Ripper: 49Mbps, unlimited data for $86 per month. Mate - No Dramas Wireless: 48Mbps, unlimited data for $86 per month. |
Neptune - NBN 50 (50/20): 50Mbps, unlimited data for $80 per month. |
| Cost of wireless broadband plan | ||
| Contact Details |
Mate's phone number is: 13 14 13 and website is: letsbemates.com.au |
Neptune's phone number is: 1800 868 508 and website is: neptune.net.au |
| Read Reviews | Read reviews of Mate. | Read reviews of Neptune. |
| Go to Mate | Go to Neptune |
Mate and Neptune NBN25 plans (25Mbps download speed)
|
NBN 25 (25/10)
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$55/mth | Go to site |
|
|
Fixed Wireless (25/5)
NBN - Fixed Wireless
25 Mb/s
Unlimited data
|
$65/mth | Go to site |
|
|
Crikey
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$76/mth
$51 for first 6 months |
Go to site |
Mate and Neptune NBN50 plans (50Mbps download speed)
|
|
NBN 50 (50/20)
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
No Dramas Wireless
NBN - Fixed Wireless
48 Mb/s
Unlimited data
|
$86/mth
$66 for first 6 months |
Go to site |
|
|
Ripper
NBN - Fixed Line
49 Mb/s
Unlimited data
|
$86/mth
$66 for first 6 months |
Go to site |
Mate and Neptune Ultrafast plans (>100Mbps download speed)
|
|
NBN 500 (500/50)
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$85/mth | Go to site |
|
|
NBN 100 (100/20)
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$85/mth | Go to site |
|
|
NBN Superfast (750/50)
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
NBN 100 (100/40)
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
No Worries Wireless
NBN - Fixed Wireless
90 Mb/s
Unlimited data
|
$96/mth
$71 for first 6 months |
Go to site |
|
|
No Worries
NBN - Fixed Line
97 Mb/s
Unlimited data
|
$96/mth
$71 for first 6 months |
Go to site |
|
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No Worries
NBN - Fixed Line
485 Mb/s
Unlimited data
|
$96/mth
$71 for first 6 months |
Go to site |
|
|
NBN 1000 (1000/100)
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
You Beaut
NBN - Fixed Line
97 Mb/s
Unlimited data
|
$106/mth
$81 for first 6 months |
Go to site |
|
|
NBN 250 (250/100)
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
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Fair Dinkum
NBN - Fixed Line
713 Mb/s
Unlimited data
|
$121/mth
$96 for first 6 months |
Go to site |
|
|
Fair Dinkum Wireless
NBN - Fixed Wireless
95 Mb/s
Unlimited data
|
$121/mth
$96 for first 6 months |
Go to site |
|
|
Flamin' Fast
NBN - Fixed Line
913 Mb/s
Unlimited data
|
$126/mth
$101 for first 6 months |
Go to site |
|
|
NBN 500 FTTP (500/200)
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
|
NBN 1000 (1000/400)
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$150/mth | Go to site |
|
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Scorchin' Fast
NBN - Fixed Line
1831 Mb/s
Unlimited data
|
$166/mth
$141 for first 6 months |
Go to site |
|
|
NBN 2000 (2000/100)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$175/mth | Go to site |
|
|
NBN 2000 (2000/200)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$175/mth | Go to site |
|
|
NBN 2000 (2000/500)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$235/mth | Go to site |
Summary of Mate and Neptune comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Neptune rates higher overall than Mate does.
- Recommended: Neptune is more highly recommended than Mate.
- Reliability: Neptune rates higher for reliability than Mate does.
- Customer Service: Neptune rates higher for customer service than Mate does.
- Value for Money: Neptune rates higher for value for money than Mate does.
- Technical Support: Neptune rates higher for technical support than Mate does.
How to decide between Mate and Neptune? - next steps
- Read reviews of Mate and Neptune to see what people think of these companies
- Visit the website of each company and do some of your own research - Mate and Neptune
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Mate vs Neptune
Is Mate better than Neptune?
Both Mate and Neptune have fewer than 5 verified reviews on Oz Broadband Reviews, so we don't yet show aggregate ratings. Compare plans and prices in the tables above, or read the individual reviews on each company's page.
Which is cheaper for NBN50, Mate or Neptune?
Mate's cheapest NBN50 plan is the Ripper at $66/month intro for 6 months, then $86/month. Neptune's cheapest NBN50 plan is the NBN 50 (50/20) at $80/month ongoing. Neptune is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Mate or Neptune?
Neptune scores 5.0 out of 5 on customer service vs Mate's 2.3, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Mate's call centre is based in Australia and Neptune's is based in Australia.
What plans do Mate and Neptune offer?
Mate offers 11 NBN plans. Neptune offers 14 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Mate and Neptune's call centres?
Mate's customer support is based in Australia. Neptune's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Mate to Neptune (or Neptune to Mate)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Mate
They're generally okay and pretty stable. They aren't great at notifications about planned outages u til they've already started half the time.
My internet keeps dropping out so I wanted to change to nbn to the house rather than the curb. When you try to call this company you are on hold for…
About Neptune
Their philosophy isn’t to offer the absolute cheapest intro deal and hope that you don’t switch away. Instead they offer a reasonable price and good…
Technical self-service features are excellent. I can perform basic diagnostics, change speeds, and even secure my network with VPNs or DNS filtering.…
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