Mate vs Vocal - Which is the best broadband internet provider?

Mate and Vocal are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Mate and Vocal internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 12 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.


Criteria Mate Vocal
About Mate broadband NBN, wireless and adsl internet reviews and plan comparisons
Mate broadband is a 100% Australian owned broadband company with an Australian call centre.
Vocal broadband NBN, wireless and adsl internet reviews and plan comparisons
Vocal was founded in 2003 and is a 100% owned broadband company that provides nbn and mobile internet services.
Overall Rating 3.1
Mate has a overall rating of 3.1 out of 5 based on 6 reviews over the last 12 months.
Mate is an ok broadband internet provider according to reviews submitted to this site.
[Not enough reviews]
Recommended 50% of people who have written reviews on this site would recommend Mate to their friends as a broadband internet provider. [Not enough reviews]
Reliability 2.8
Mate's reliability is rated as ok by users who have submitted reviews to this site. Mate has an overall rating of 2.8 out of 5 for reliability.
[Not enough reviews]
Customer Service 3.2
Mate's customer service is rated as ok by users who have submitted reviews to this site. Mate has an overall rating of 3.2 out of 5 for customer service.
[Not enough reviews]
Value for Money 3.3
Mate is rated as ok for value for money by users who have submitted reviews to this site. Mate has an overall rating of 3.3 out of 5 for value for money.
[Not enough reviews]
Technical Support 3
Mate's technical support is rated as ok by users who have submitted reviews to this site. Mate has an overall rating of 3 out of 5 for technical support.
[Not enough reviews]
Australian based technical support Yes, Mate does have Australian based technical support. [Not enough reviews]
Call Centre Location Mate uses call centres based in Australia. [Not enough reviews]
Services Offered Mate offers a range of broadband and internet related services including NBN internet plans. [Not enough reviews]
Cost of 25Mbps NBN Plan with unlimited data
Cost of 50Mbps NBN Plan with unlimited data Mate - Best Mates: 42Mbps, unlimited data for $69 per month.
Cost of wireless broadband plan Vocal - Wireless 12Mbps (4G): 10Mbps, unlimited data for $55 per month.
Contact Details Mate's phone number is: 13 14 13 and website is: letsbemates.com.au Vocal's phone number is: 1300 796700 and website is: vocal.com.au
Read Reviews Read reviews of Mate. Read reviews of Vocal.

Mate and Vocal NBN25 plans (25Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Vocal broadband NBN reviews Vocal nbn25
(NBN)
(12 month contract)
$55 $55 19 Mb/s Unlim
Mate broadband NBN reviews Mate Great Mates
(NBN)
(Month by month)
$59 $59 19 Mb/s Unlim
Vocal broadband NBN reviews Vocal nbn25
(NBN)
(Month by month)
$59
Setup Fee: $150
$65.25 19 Mb/s Unlim

Mate and Vocal NBN50 plans (50Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Mate broadband NBN reviews Mate Best Mates
(NBN)
(Month by month)
$69 $69 42 Mb/s Unlim

Mate and Vocal Ultrafast plans (>100Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Mate broadband NBN reviews Mate Elite Mates
(NBN)
(Month by month)
$99 $99 208 Mb/s Unlim

Summary of Mate and Vocal comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

  • Overall: Mate rates higher overall than Vocal does.
  • Recommended: Mate is more highly recommended than Vocal.
  • Reliability: Vocal rates higher for reliability than Mate does.
  • Customer Service: Mate rates higher for customer service than Vocal does.
  • Value for Money: Mate rates higher for value for money than Vocal does.
  • Technical Support: Mate rates higher for technical support than Vocal does.

How to decide between Mate and Vocal? - next steps

  • Read reviews of Mate and Vocal to see what people think of these companies
  • Read our detailed information on Mate and Vocal to answer all your questions and help you make an informed decision.
  • Visit the website of each company and do some of your own research - Mate and Vocal
  • Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
  • Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.


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