Neptune vs Tangerine: Which is the best NBN provider?
Updated 16 October 2026. Plan prices on this page pull live from our database. Ratings are from 14 first-person reviewer ratings (Neptune 5, Tangerine 9).
NBN plans from $72.90/mth · Partner
Neptune and Tangerine are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Neptune and Tangerine internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Neptune | Tangerine |
|---|---|---|
| About |
 |
 Partner |
| Go to Neptune | Go to Tangerine | |
| Overall Rating |
5
Neptune has a overall rating of 5 out of 5 based on 5 reviews. Neptune is an excellent broadband internet provider according to our users. |
3.6
Tangerine has an overall rating of 3.6 out of 5 based on 9 reviews. Tangerine is a good broadband internet provider according to our users. |
| Recommended | 100% of people who have written reviews on this site would recommend Neptune to their friends as a broadband internet provider. | 56% of people who have written reviews on this site would recommend Tangerine to their friends as a broadband internet provider. |
| Reliability |
5 Neptune's reliability is rated as excellent by our users. Neptune has an overall rating of 5 out of 5 for reliability. |
4.2 Tangerine's reliability is rated as very good by our users. Tangerine has an overall rating of 4.2 out of 5 for reliability. |
| Customer Service |
5 Neptune's customer service is rated as excellent by our users. Neptune has an overall rating of 5 out of 5 for customer service. |
3.1 Tangerine's customer service is rated as ok by our users. Tangerine has an overall rating of 3.1 out of 5 for customer service. |
| Value for Money |
5 Neptune is rated as excellent for value for money by our users. Neptune has an overall rating of 5 out of 5 for value for money. |
3.7 Tangerine is rated as good for value for money by our users. Tangerine has an overall rating of 3.7 out of 5 for value for money. |
| Technical Support |
5 Neptune's technical support is rated as excellent by our users. Neptune has an overall rating of 5 out of 5 for technical support. |
3.4 Tangerine's technical support is rated as ok by our users. Tangerine has an overall rating of 3.4 out of 5 for technical support. |
| Australian based technical support | Yes, Neptune does have Australian based technical support. | No, Tangerine uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Neptune uses call centres based in Australia. | Tangerine uses call centres based in Australia and Philippines. |
| Services Offered | Neptune offers a range of broadband and internet related services including NBN internet plans. | Tangerine offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Neptune - nbn 25/10: 24Mbps, unlimited data for $60 per month. |
Tangerine - Value: 25Mbps, unlimited data for $72.90 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Neptune - nbn 100/20: 50Mbps, unlimited data for $80 per month. Neptune - nbn 50/20: 48Mbps, unlimited data for $85 per month. |
Tangerine - Value Plus: 50Mbps, unlimited data for $89.90 per month. |
| Cost of wireless broadband plan |
Tangerine - 100GB (5G): 100Mbps, 100 GB for $34.90 per month. |
|
| Contact Details |
Neptune's phone number is: 1800 868 508 and website is: neptune.net.au |
Tangerine's phone number is: 1800 211 112 and website is: tangerinetelecom.com.au |
| Read Reviews | Read reviews of Neptune. | Read reviews of Tangerine. |
| Go to Neptune | Go to Tangerine |
Neptune and Tangerine NBN25 plans (25Mbps download speed)
|
nbn 25/10
NBN - Fixed Line
24 Mb/s
Unlimited data
|
$60/mth | Go to site |
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72.90/mth
$42.90 for first 6 months |
Go to site |
Neptune and Tangerine NBN50 plans (50Mbps download speed)
|
|
nbn 100/20
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
nbn 50/20
NBN - Fixed Line
48 Mb/s
Unlimited data
|
$85/mth | Go to site |
|
|
Value Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.90/mth
$64.90 for first 6 months |
Go to site |
Neptune and Tangerine Ultrafast plans (>100Mbps download speed)
|
|
Fixed Wireless Value Plus
NBN - Fixed Wireless
100 Mb/s
Unlimited data
|
$88.90/mth
$63.90 for first 6 months |
Go to site |
|
|
nbn 100/20
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
nbn 500/50
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
Fixed Wireless Speedy
NBN - Fixed Wireless
200 Mb/s
Unlimited data
|
$92.90/mth
$67.90 for first 6 months |
Go to site |
|
|
Speedy Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$92.90/mth
$59.90 for first 6 months |
Go to site |
|
|
nbn 100/40
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
nbn 250/20
NBN - Fixed Wireless
125 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
nbn 750/50
NBN - Fixed Line
713 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
Fixed Wireless SuperSpeedy
NBN - Fixed Wireless
400 Mb/s
Unlimited data
|
$104.90/mth
$79.90 for first 6 months |
Go to site |
|
|
nbn 250/100
NBN - Fixed Line
238 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
nbn 250/100
NBN - Fixed Line
238 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
nbn 400/40
NBN - Fixed Wireless
200 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
nbn 1000/100
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
UltraSpeedy
NBN - Fixed Line
860 Mb/s
Unlimited data
|
$114.90/mth
$89.90 for first 6 months |
Go to site |
|
|
nbn 500/200
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$120/mth | Go to site |
|
|
nbn 500/200
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$120/mth | Go to site |
|
|
nbn 1000/400
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$135/mth | Go to site |
|
|
nbn 1000/400
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$135/mth | Go to site |
|
|
nbn 2000/200
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$165/mth | Go to site |
|
|
nbn 2000/100
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$165/mth | Go to site |
|
|
nbn 2000/500
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$225/mth | Go to site |
|
|
nbn 2000/500
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$225/mth | Go to site |
Summary of Neptune and Tangerine comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Neptune rates higher overall than Tangerine does.
- Recommended: Neptune is more highly recommended than Tangerine.
- Reliability: Neptune rates higher for reliability than Tangerine does.
- Customer Service: Neptune rates higher for customer service than Tangerine does.
- Value for Money: Neptune rates higher for value for money than Tangerine does.
- Technical Support: Neptune rates higher for technical support than Tangerine does.
How to decide between Neptune and Tangerine? - next steps
- Read reviews of Neptune and Tangerine to see what people think of these companies
- Visit the website of each company and do some of your own research - Neptune and Tangerine
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Neptune vs Tangerine
Is Neptune better than Tangerine?
On Oz Broadband Reviews Neptune rates 5 out of 5 from 5 reviews and Tangerine rates 3.6 from 9 reviews. On recommend-to-a-friend, 100% of Neptune reviewers said they'd recommend the provider, vs 56% for Tangerine. On individual metrics, Neptune wins on reliability (5.0 vs 4.2) and customer service (5.0 vs 3.1) and value for money (5.0 vs 3.7) and tech support (5.0 vs 3.4). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Neptune or Tangerine?
Neptune's cheapest NBN50 plan is the nbn 100/20 at $80/month ongoing. Tangerine's cheapest NBN50 plan is the Value Plus at $64.90/month intro for 6 months, then $89.90/month. Neptune is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Neptune or Tangerine?
Neptune scores 5.0 out of 5 on customer service vs Tangerine's 3.1, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Neptune's call centre is based in Australia and Tangerine's is based in Australia and the Philippines.
What plans do Neptune and Tangerine offer?
Neptune offers 21 NBN plans. Tangerine offers 7 NBN plans and 2 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Neptune and Tangerine's call centres?
Neptune's customer support is based in Australia. Tangerine's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Neptune to Tangerine (or Tangerine to Neptune)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Neptune
Static IP included as standard, Ad/content blocking with a tool named Atmosphere DNS (wish I had this when my kids were younger), reverse DNS including…
I’ve had a great experience with Neptune Internet. The service has been reliable and the customer support has been excellent whenever I’ve needed…
About Tangerine
I generally found the experience quite good. Connection was generally quite stable, drop outs every now and then. But the start of connection was very…
Initially the internet service and reliability was crap but I realised that it was because of their free modem that comes with the plan. Once I purchased…
Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.
Featured Plans
Write a review of your broadband company to go in our draw to win a $100 Amazon Gift Card!
Read the competition details and terms.
Add a review