Neptune vs Vodafone - Which is the best NBN internet provider?
Neptune and Vodafone are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Neptune and Vodafone internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Neptune | Vodafone |
|---|---|---|
| About |
 |
|
| Neptune Internet is an Australian nbn provider built to shake up the traditional home internet market. Every plan is no lock-in with unlimited data, a free public static IP, and an integrated WireGuard VPN, backed by Australian-based support. Plans run from nbn 25 right up to multi-gigabit 2000/500 speeds. | Vodafone is one of Australia's three major mobile networks and has been part of TPG Telecom since the 2020 merger. Alongside mobile it sells nbn and 5G home wireless broadband. | |
| Go to Neptune | Go to Vodafone | |
| Overall Rating | [Not enough reviews] | [Not enough reviews] |
| Recommended | [Not enough reviews] | [Not enough reviews] |
| Reliability | [Not enough reviews] | [Not enough reviews] |
| Customer Service | [Not enough reviews] | [Not enough reviews] |
| Value for Money | [Not enough reviews] | [Not enough reviews] |
| Technical Support | [Not enough reviews] | [Not enough reviews] |
| Australian based technical support | [Not enough reviews] | [Not enough reviews] |
| Call Centre Location | [Not enough reviews] | [Not enough reviews] |
| Services Offered | [Not enough reviews] | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Neptune - nbn 25/10: 24Mbps, unlimited data for $60 per month. Neptune - Fixed Wireless (25/5): 25Mbps, unlimited data for $65 per month. |
Vodafone - Essential: 25Mbps, unlimited data for $84 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Neptune - nbn 50/20: 48Mbps, unlimited data for $85 per month. |
Vodafone - Essential+: 50Mbps, unlimited data for $94 per month. |
| Cost of wireless broadband plan |
Vodafone - 5G Home Internet Basic (5G): 19Mbps, unlimited data for $60 per month. |
|
| Contact Details |
Neptune's phone number is: 1800 868 508 and website is: neptune.net.au |
Vodafone's phone number is: 1300 650 410 and website is: vodafone.com.au |
| Read Reviews | Read reviews of Neptune. | Read reviews of Vodafone. |
| Go to Neptune | Go to Vodafone |
Neptune and Vodafone NBN25 plans (25Mbps download speed)
|
nbn 25/10
NBN - Fixed Line
24 Mb/s
Unlimited data
|
$60/mth | Go to site |
|
|
Fixed Wireless (25/5)
NBN - Fixed Wireless
25 Mb/s
Unlimited data
|
$65/mth | Go to site |
|
|
Essential
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$84/mth
$69 for first 12 months |
Go to site |
Neptune and Vodafone NBN50 plans (50Mbps download speed)
|
|
nbn 50/20
NBN - Fixed Line
48 Mb/s
Unlimited data
|
$85/mth | Go to site |
|
|
Essential+
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$94/mth | Go to site |
Neptune and Vodafone Ultrafast plans (>100Mbps download speed)
|
|
nbn 500/50
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
nbn 100/20
NBN - Fixed Line
95 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
Home Fast+
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$94 for first 12 months |
Go to site |
|
|
Home Fast
NBN - Fixed Line
98 Mb/s
Unlimited data
|
$99/mth
$94 for first 12 months |
Go to site |
|
|
nbn 750/50
NBN - Fixed Line
713 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
Home Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104/mth
$99 for first 12 months |
Go to site |
|
|
nbn 250/100
NBN - Fixed Line
238 Mb/s
Unlimited data
|
$105/mth | Go to site |
|
|
nbn 1000/100
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$114/mth
$109 for first 12 months |
Go to site |
|
|
nbn 500/200
NBN - Fixed Line
475 Mb/s
Unlimited data
|
$120/mth | Go to site |
|
|
NBN 500 FTTP (500/200)
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
|
nbn 1000/400
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$135/mth | Go to site |
|
|
nbn 2000/200
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$165/mth | Go to site |
|
|
nbn 2000/100
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$165/mth | Go to site |
|
|
NBN 2000 (2000/200)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$175/mth | Go to site |
|
|
NBN 2000 (2000/100)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$175/mth | Go to site |
|
|
nbn 2000/500
NBN - Fixed Line
1760 Mb/s
Unlimited data
|
$225/mth | Go to site |
|
|
NBN 2000 (2000/500)
NBN - Fixed Line
2000 Mb/s
Unlimited data
|
$235/mth | Go to site |
Summary of Neptune and Vodafone comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Neptune rates higher overall than Vodafone does.
- Recommended: Neptune is more highly recommended than Vodafone.
- Reliability: Neptune rates higher for reliability than Vodafone does.
- Customer Service: Neptune rates higher for customer service than Vodafone does.
- Value for Money: Neptune rates higher for value for money than Vodafone does.
- Technical Support: Neptune rates higher for technical support than Vodafone does.
How to decide between Neptune and Vodafone? - next steps
- Read reviews of Neptune and Vodafone to see what people think of these companies
- Visit the website of each company and do some of your own research - Neptune and Vodafone
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Neptune vs Vodafone
Is Neptune better than Vodafone?
Both Neptune and Vodafone have fewer than 5 verified reviews on Oz Broadband Reviews, so we don't yet show aggregate ratings. Compare plans and prices in the tables above, or read the individual reviews on each company's page.
Which is cheaper for NBN50, Neptune or Vodafone?
Neptune's cheapest NBN50 plan is the nbn 50/20 at $85/month ongoing. Vodafone's cheapest NBN50 plan is the Essential+ at $94/month ongoing. Neptune is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Neptune or Vodafone?
Neptune scores 5.0 out of 5 on customer service vs Vodafone's 2.5, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Neptune's call centre is based in Australia and Vodafone's is based in Australia, India and Egypt.
What plans do Neptune and Vodafone offer?
Neptune offers 17 NBN plans. Vodafone offers 6 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Neptune and Vodafone's call centres?
Neptune's customer support is based in Australia. Vodafone's customer support is based in Australia, India and Egypt. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Neptune to Vodafone (or Vodafone to Neptune)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Neptune
I've never had need to call their service line, as everything has worked. Neptune offers sensible privacy-first defaults (CGNAT, DHCP, ...), but let…
Their philosophy isn’t to offer the absolute cheapest intro deal and hope that you don’t switch away. Instead they offer a reasonable price and good…
About Vodafone
Had to buy multiple range extenders to make it usable. Wouldn’t recommend
My Vodafone 5G home internet plan has been able to support me with all my working from home needs over the pandemic, as well as all of my various…
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