SpinTel vs iinet - Which is the best NBN internet provider?
SpinTel is a smaller, independent player known for competitive pricing and a no-frills approach, often praised in reviews for its reliable performance. iinet, on the other hand, is a much larger, well-established brand under the TPG Telecom umbrella, offering a broader range of services but generally coming in at a higher price point. If you're after pure value and don't mind a simpler experience, SpinTel often gets the nod, while iinet suits those who prefer a bigger name and more comprehensive support.
SpinTel and iinet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of SpinTel and iinet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | SpinTel | iinet |
|---|---|---|
| About |
 |
 |
| SpinTel has been operating since 1996 and is one of Australia's established independent providers, offering competitively priced nbn and mobile plans. | iiNet was founded in Perth in 1993 and became one of Australia's best-known broadband brands. It has been owned by TPG Telecom since 2015, so it is no longer independently listed, but still runs as its own brand with a long-standing reputation for customer service. | |
| Go to SpinTel | Go to iinet | |
| Overall Rating |
3.8
SpinTel has a overall rating of 3.8 out of 5 based on 5 reviews. SpinTel is a good broadband internet provider according to our users. |
3.8
iinet has an overall rating of 3.8 out of 5 based on 5 reviews. iinet is a good broadband internet provider according to our users. |
| Recommended | 80% of people who have written reviews on this site would recommend SpinTel to their friends as a broadband internet provider. | 80% of people who have written reviews on this site would recommend iinet to their friends as a broadband internet provider. |
| Reliability |
3.8 SpinTel's reliability is rated as good by our users. SpinTel has an overall rating of 3.8 out of 5 for reliability. |
4 iinet's reliability is rated as very good by our users. iinet has an overall rating of 4 out of 5 for reliability. |
| Customer Service |
3.6 SpinTel's customer service is rated as good by our users. SpinTel has an overall rating of 3.6 out of 5 for customer service. |
3.6 iinet's customer service is rated as good by our users. iinet has an overall rating of 3.6 out of 5 for customer service. |
| Value for Money |
3.6 SpinTel is rated as good for value for money by our users. SpinTel has an overall rating of 3.6 out of 5 for value for money. |
4 iinet is rated as very good for value for money by our users. iinet has an overall rating of 4 out of 5 for value for money. |
| Technical Support |
4.2 SpinTel's technical support is rated as very good by our users. SpinTel has an overall rating of 4.2 out of 5 for technical support. |
3.6 iinet's technical support is rated as good by our users. iinet has an overall rating of 3.6 out of 5 for technical support. |
| Australian based technical support | No, SpinTel uses a mix of Australian based and overseas call centres for technical support. | No, iinet uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | SpinTel uses call centres based in Australia and Philippines. | iinet uses call centres based in Australia, Philippines and South Africa. |
| Services Offered | SpinTel offers a range of broadband and internet related services including internet plans. | iinet offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
SpinTel - Home Starter: 25Mbps, unlimited data for $69.95 per month. |
iinet - NBN25: 25Mbps, unlimited data for $79.99 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
iinet - NBN50: 50Mbps, unlimited data for $89.99 per month. |
|
| Cost of wireless broadband plan |
SpinTel - 4G Unlimited (4G): 25Mbps, unlimited data for $49.95 per month. |
iinet - Home Wireless (4G): 14Mbps, unlimited data for $59.99 per month. |
| Contact Details |
SpinTel's phone number is: 13 22 10 and website is: spintel.net.au |
iinet's phone number is: 13 19 17 and website is: iinet.net.au |
| Read Reviews | Read reviews of SpinTel. | Read reviews of iinet. |
| Go to SpinTel | Go to iinet |
SpinTel and iinet NBN25 plans (25Mbps download speed)
|
Home Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$69.95/mth
$44 for first 6 months |
Go to site |
|
NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79.99/mth
$59.99 for first 6 months |
Go to site |
SpinTel and iinet NBN50 plans (50Mbps download speed)
|
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NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
SpinTel and iinet Ultrafast plans (>100Mbps download speed)
|
|
Home Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89.95/mth
$79 for first 6 months |
Go to site |
|
|
Home Plus
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$89.95/mth
$76 for first 6 months |
Go to site |
|
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Home Turbofast
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$94.95/mth
$84 for first 6 months |
Go to site |
|
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NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 6 months |
Go to site |
|
|
NBN Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
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NBN Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
Summary of SpinTel and iinet comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: SpinTel and iinet have pretty similiar ratings overall.
- Recommended: SpinTel and iinet are recommended about the same.
- Reliability: SpinTel and iinet have pretty similar ratings for reliability.
- Customer Service: SpinTel and iinet have pretty similar ratings for customer service.
- Value for Money: iinet rates higher for value for money than SpinTel does.
- Technical Support: SpinTel rates higher for technical support than iinet does.
How to decide between SpinTel and iinet? - next steps
- Read reviews of SpinTel and iinet to see what people think of these companies
- Visit the website of each company and do some of your own research - SpinTel and iinet
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about SpinTel vs iinet
Is SpinTel better than iinet?
Both rate 3.8 out of 5 overall on Oz Broadband Reviews. SpinTel has 5 reviews and iinet has 5. On individual metrics, SpinTel wins on tech support (4.2 vs 3.6); iinet wins on value for money (4.0 vs 3.6). Read the full reviews above to form your own view.
Which is cheaper for NBN25, SpinTel or iinet?
SpinTel's cheapest NBN25 plan is the Home Starter at $44/month intro for 6 months, then $69.95/month. iinet's cheapest NBN25 plan is the NBN25 at $59.99/month intro for 6 months, then $79.99/month. SpinTel is cheaper on the ongoing price after any intro period ends.
Which has better customer service, SpinTel or iinet?
SpinTel and iinet score similarly on customer service, 3.6 vs 3.6 out of 5. Neither stands out from the other on this metric. If onshore support matters, SpinTel's call centre is based in Australia and the Philippines and iinet's is based in Australia, the Philippines and South Africa.
What plans do SpinTel and iinet offer?
SpinTel offers 4 NBN plans and 2 wireless plans. iinet offers 5 NBN plans and 1 wireless plan. See the full plan tables above for prices, speeds and data limits.
Where are SpinTel and iinet's call centres?
SpinTel's customer support is based in Australia and the Philippines. iinet's customer support is based in Australia, the Philippines and South Africa. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from SpinTel to iinet (or iinet to SpinTel)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About SpinTel
Overall, spintel has provided a good quality service for a reasonable price. We occasionally go through intermittent dropouts late in the evening,…
Never had any issues. Easy to set up. Reliable. Good upload and download speed.
About iinet
All is still good No complaints
Stable connection with little drop outs. Whenever i need help its always some one who doesnt know and you get bounced around on the phone for 1 hour
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