Superloop vs Southern Phone - Which is the best NBN internet provider?
NBN plans from $72.00/mth · Partner
Superloop and Southern Phone are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Superloop and Southern Phone internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Superloop | Southern Phone |
|---|---|---|
| About |
 Partner |
 |
| Superloop provides internet services in Australia, Singapore, Hong Kong, Pacific Islands & the USA. In Australia they operate their own fixed fibre and fired wireless networks. | Southern Phone Company is owned by AGL and is one of the largest providers of fixed line, mobile and Internet communications services in regional Australia. | |
| Go to Superloop | Go to Southern Phone | |
| Overall Rating |
4.3
Superloop has a overall rating of 4.3 out of 5 based on 13 reviews. Superloop is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 85% of people who have written reviews on this site would recommend Superloop to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.5 Superloop's reliability is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.2 Superloop's customer service is rated as very good by our users. Superloop has an overall rating of 4.2 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
4 Superloop is rated as very good for value for money by our users. Superloop has an overall rating of 4 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.5 Superloop's technical support is rated as excellent by our users. Superloop has an overall rating of 4.5 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | Yes, Superloop does have Australian based technical support. | [Not enough reviews] |
| Call Centre Location | Superloop uses call centres based in Australia. | [Not enough reviews] |
| Services Offered | Superloop offers a range of broadband and internet related services including NBN internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Superloop - Everyday: 25Mbps, unlimited data for $72 per month. |
Southern Phone - Satellite Small: 25Mbps, unlimited data for $55 per month. Southern Phone - Basic: 25Mbps, unlimited data for $59 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Superloop - Fixed Wireless Plus: 50Mbps, unlimited data for $75 per month. Superloop - Extra Value: 50Mbps, unlimited data for $85 per month. |
Southern Phone - Satellite Medium: 50Mbps, unlimited data for $70 per month. Southern Phone - Standard: 50Mbps, unlimited data for $79 per month. |
| Cost of wireless broadband plan |
Southern Phone - Home Wireless (4G): 20Mbps, unlimited data for $60 per month. |
|
| Contact Details |
Superloop's phone number is: 1800 10 12 10 and website is: superloop.com |
Southern Phone's phone number is: 13 14 64 and website is: southernphone.com.au |
| Read Reviews | Read reviews of Superloop. | Read reviews of Southern Phone. |
| Go to Superloop | Go to Southern Phone |
Superloop and Southern Phone NBN25 plans (25Mbps download speed)
|
Satellite Small
NBN - Sky Muster
25 Mb/s
Unlimited data
|
$55/mth | Go to site |
|
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$59/mth | Go to site |
|
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$59/mth
$45 for first 12 months |
Go to site |
|
Everyday
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72/mth
$45 for first 6 months |
Go to site |
Superloop and Southern Phone NBN50 plans (50Mbps download speed)
|
|
Satellite Medium
NBN - Sky Muster
50 Mb/s
Unlimited data
|
$70/mth | Go to site |
|
|
Fixed Wireless Plus
NBN - Fixed Wireless
50 Mb/s
Unlimited data
|
$75/mth | Go to site |
|
|
Standard
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$79/mth | Go to site |
|
|
Standard
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$79/mth
$59 for first 12 months |
Go to site |
|
|
Extra Value
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$85/mth
$65 for first 6 months |
Go to site |
Superloop and Southern Phone Ultrafast plans (>100Mbps download speed)
|
|
Home Fast
NBN - Fixed Wireless
90 Mb/s
Unlimited data
|
$79/mth | Go to site |
|
|
Fast X
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
|
Fast X
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
|
Fixed Wireless Super Fast
NBN - Fixed Wireless
120 Mb/s
Unlimited data
|
$89/mth | Go to site |
|
|
Family Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$95/mth
$69 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
860 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Satellite Large
NBN - Sky Muster
100 Mb/s
Unlimited data
|
$95/mth | Go to site |
|
|
Ultrafast
NBN - Fixed Line
860 Mb/s
Unlimited data
|
$95/mth
$85 for first 12 months |
Go to site |
|
|
Megaspeed
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$104/mth
$75 for first 6 months |
Go to site |
|
|
Lightspeed
NBN - Fixed Line
860 Mb/s
860 GB
|
$109/mth
$79 for first 6 months |
Go to site |
Summary of Superloop and Southern Phone comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Superloop and Southern Phone have pretty similiar ratings overall.
- Recommended: Southern Phone is more highly recommended than Superloop.
- Reliability: Superloop and Southern Phone have pretty similar ratings for reliability.
- Customer Service: Superloop and Southern Phone have pretty similar ratings for customer service.
- Value for Money: Superloop rates higher for value for money than Southern Phone does.
- Technical Support: Superloop rates higher for technical support than Southern Phone does.
How to decide between Superloop and Southern Phone? - next steps
- Read reviews of Superloop and Southern Phone to see what people think of these companies
- Visit the website of each company and do some of your own research - Superloop and Southern Phone
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Superloop vs Southern Phone
Is Superloop better than Southern Phone?
Superloop has 13 verified reviews on Oz Broadband Reviews and an overall rating of 4.3 out of 5. Southern Phone has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Superloop or Southern Phone?
Superloop's cheapest NBN50 plan is the Extra Value at $65/month intro for 6 months, then $85/month. Southern Phone's cheapest NBN50 plan is the Standard at $59/month intro for 12 months, then $79/month. Southern Phone is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Superloop or Southern Phone?
Superloop scores 4.2 out of 5 on customer service vs Southern Phone's 4.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Superloop's call centre is based in Australia and Southern Phone's is based in Australia.
What plans do Superloop and Southern Phone offer?
Superloop offers 8 NBN plans. Southern Phone offers 12 NBN plans and 1 wireless plan. See the full plan tables above for prices, speeds and data limits.
Where are Superloop and Southern Phone's call centres?
Superloop's customer support is based in Australia. Southern Phone's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Superloop to Southern Phone (or Southern Phone to Superloop)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Superloop
Network performance is consistent; during peak hours, the speeds remain close to what the plan states. Superloop offers great pricing and is an affordable…
A lot less hassle compared to telstra. Actually helpful.
About Southern Phone
You get what you pay for. Customer service is ok once you get onto somebody. However, the whole online account platform is difficult to navigate. Had a…
No issues with southern phones, great service with no issues
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