Tangerine vs Exetel - Which is the best NBN internet provider?
Exetel offers a straightforward, no-frills NBN experience, often appealing to those prioritising consistent performance over the absolute lowest price. Tangerine, on the other hand, typically comes in cheaper and is praised for reliable connections and easy setup, though some customers have reported frustrations with billing issues and a lack of loyalty offers for existing customers. Exetel is generally seen as the more established player, while Tangerine focuses on competitive pricing and a user-friendly experience. Ultimately, your choice depends on whether you value rock-bottom pricing with a few potential customer service quirks, or a slightly higher price point for a more consistent overall experience.
NBN plans from $69.90/mth · Partner
NBN plans from $80.00/mth · Partner
Tangerine and Exetel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Tangerine and Exetel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Tangerine | Exetel |
|---|---|---|
| About |
 Partner |
 Partner |
| Tangerine is a fast-growing nbn and SIM-only mobile provider founded in 2014 by brothers Andrew and Richard Branson. Known for sharp pricing, no lock-in contracts and Australian-based support, it has been part-owned by Commonwealth Bank since 2021 and has won a string of budget-provider awards. | Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | |
| Go to Tangerine | Go to Exetel | |
| Overall Rating |
3.6
Tangerine has a overall rating of 3.6 out of 5 based on 5 reviews. Tangerine is a good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 60% of people who have written reviews on this site would recommend Tangerine to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.2 Tangerine's reliability is rated as very good by our users. Tangerine has an overall rating of 4.2 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
3 Tangerine's customer service is rated as ok by our users. Tangerine has an overall rating of 3 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.4 Tangerine is rated as ok for value for money by our users. Tangerine has an overall rating of 3.4 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
3.8 Tangerine's technical support is rated as good by our users. Tangerine has an overall rating of 3.8 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Tangerine uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Tangerine uses call centres based in Australia and Philippines. | [Not enough reviews] |
| Services Offered | Tangerine offers a range of broadband and internet related services including NBN internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Tangerine - Value: 25Mbps, unlimited data for $69.9 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Tangerine - Value Plus: 50Mbps, unlimited data for $84.9 per month. |
|
| Cost of wireless broadband plan |
Tangerine - 100GB (5G): 100Mbps, unlimited data for $34.9 per month. |
|
| Contact Details |
Tangerine's phone number is: 1800 211 112 and website is: tangerinetelecom.com.au |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
| Read Reviews | Read reviews of Tangerine. | Read reviews of Exetel. |
| Go to Tangerine | Go to Exetel |
Tangerine and Exetel NBN25 plans (25Mbps download speed)
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$69.9/mth
$44.9 for first 6 months |
Go to site |
Tangerine and Exetel NBN50 plans (50Mbps download speed)
|
|
Value Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.9/mth
$59.9 for first 6 months |
Go to site |
Tangerine and Exetel Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Fixed Wireless Value Plus
NBN - Fixed Wireless
100 Mb/s
Unlimited data
|
$84.9/mth
$59.9 for first 6 months |
Go to site |
|
|
Fixed Wireless Speedy
NBN - Fixed Wireless
200 Mb/s
Unlimited data
|
$88.9/mth
$63.9 for first 6 months |
Go to site |
|
|
Speedy Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$88.9/mth
$63.9 for first 6 months |
Go to site |
|
|
Fixed Wireless SuperSpeedy
NBN - Fixed Wireless
400 Mb/s
Unlimited data
|
$104.9/mth
$79.9 for first 6 months |
Go to site |
|
|
UltraSpeedy
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$119.9/mth
$94.9 for first 6 months |
Go to site |
Summary of Tangerine and Exetel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Exetel rates higher overall than Tangerine does.
- Recommended: Exetel is more highly recommended than Tangerine.
- Reliability: Tangerine rates higher for reliability than Exetel does.
- Customer Service: Exetel rates higher for customer service than Tangerine does.
- Value for Money: Exetel rates higher for value for money than Tangerine does.
- Technical Support: Exetel rates higher for technical support than Tangerine does.
How to decide between Tangerine and Exetel? - next steps
- Read reviews of Tangerine and Exetel to see what people think of these companies
- Visit the website of each company and do some of your own research - Tangerine and Exetel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Tangerine vs Exetel
Is Tangerine better than Exetel?
Tangerine has 5 verified reviews on Oz Broadband Reviews and an overall rating of 3.6 out of 5. Exetel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Tangerine or Exetel?
Exetel scores 4.8 out of 5 on customer service vs Tangerine's 3.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Tangerine's call centre is based in Australia and the Philippines and Exetel's is based in Australia and Sri Lanka.
What plans do Tangerine and Exetel offer?
Tangerine offers 7 NBN plans and 3 wireless plans. Exetel offers 1 NBN plan. See the full plan tables above for prices, speeds and data limits.
Where are Tangerine and Exetel's call centres?
Tangerine's customer support is based in Australia and the Philippines. Exetel's customer support is based in Australia and Sri Lanka. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Tangerine to Exetel (or Exetel to Tangerine)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Tangerine
nbn was setup quickly when I applied for it. Had a connection problem a few weeks in but tangerine sorted it quickly and efficently. Easy to use portal…
Internet that works reliably with few dropouts and consistent enough speeds. Tech support resolved any tech issues easily. Billing issues were harder to…
About Exetel
I switched from Optus to Exetel’s One Plan 500/50 and it has been one of the best decisions I’ve made. The entire setup process took less than two hours…
Problem on fibre to premise installation, nbn had to drill blockage or something. Internet speed is slower than previous connection.
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