Tangerine vs Leaptel - Which is the best NBN internet provider?
Tangerine is known for its reliable connections and straightforward setup, making it a solid choice if consistent internet is your main priority, though some customers find their loyalty offers lacking. Leaptel, on the other hand, often appeals to those looking for a no-frills experience, with reviews frequently highlighting its direct approach to service.
NBN plans from $72.90/mth · Partner
Tangerine and Leaptel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Tangerine and Leaptel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Tangerine | Leaptel |
|---|---|---|
| About |
 Partner |
 |
| Tangerine is a fast-growing nbn and SIM-only mobile provider founded in 2013 by brothers Andrew and Richard Branson (no relation to Virgin's Sir Richard). Known for sharp pricing, no lock-in contracts and Australian-based support, it has been part-owned by Commonwealth Bank since 2021 and has won a string of budget-provider awards. | Leaptel is a Melbourne-based ISP that sells NBN and Opticomm fibre plans with no lock-in contracts and unlimited data on every tier. The ACCC Measuring Broadband Australia reports 27 through 32 ranked Leaptel as the country's fastest 1Gbps NBN provider. Leaptel won the 2025 Telecommunications Industry Excellence Award for customer service and runs a Melbourne-based support team seven days a week. | |
| Go to Tangerine | Go to Leaptel | |
| Overall Rating |
3.6
Tangerine has a overall rating of 3.6 out of 5 based on 6 reviews. Tangerine is a good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 50% of people who have written reviews on this site would recommend Tangerine to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.2 Tangerine's reliability is rated as very good by our users. Tangerine has an overall rating of 4.2 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
3 Tangerine's customer service is rated as ok by our users. Tangerine has an overall rating of 3 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.3 Tangerine is rated as ok for value for money by our users. Tangerine has an overall rating of 3.3 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
3.7 Tangerine's technical support is rated as good by our users. Tangerine has an overall rating of 3.7 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Tangerine uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Tangerine uses call centres based in Australia and Philippines. | [Not enough reviews] |
| Services Offered | Tangerine offers a range of broadband and internet related services including NBN internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Tangerine - Value: 25Mbps, unlimited data for $72.9 per month. |
Leaptel - Pronto: 25Mbps, unlimited data for $75 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Tangerine - Value Plus: 50Mbps, unlimited data for $89.9 per month. |
|
| Cost of wireless broadband plan |
Tangerine - 100GB (5G): 100Mbps, unlimited data for $34.9 per month. |
|
| Contact Details |
Tangerine's phone number is: 1800 211 112 and website is: tangerinetelecom.com.au |
Leaptel's phone number is: 1300 205 327 and website is: leaptel.com.au |
| Read Reviews | Read reviews of Tangerine. | Read reviews of Leaptel. |
| Go to Tangerine | Go to Leaptel |
Tangerine and Leaptel NBN25 plans (25Mbps download speed)
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72.9/mth
$47.9 for first 6 months |
Go to site |
|
Pronto
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$75/mth
$50 for first 6 months |
Go to site |
Tangerine and Leaptel NBN50 plans (50Mbps download speed)
|
|
Value Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.9/mth
$64.9 for first 6 months |
Go to site |
Tangerine and Leaptel Ultrafast plans (>100Mbps download speed)
|
|
Fixed Wireless Value Plus
NBN - Fixed Wireless
100 Mb/s
Unlimited data
|
$88.9/mth
$63.9 for first 6 months |
Go to site |
|
|
Fixed Wireless Speedy
NBN - Fixed Wireless
200 Mb/s
Unlimited data
|
$92.9/mth
$67.9 for first 6 months |
Go to site |
|
|
Speedy Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$92.9/mth
$67.9 for first 6 months |
Go to site |
|
|
Full Throttle
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$97/mth
$80 for first 12 months |
Go to site |
|
|
Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$97/mth
$80 for first 12 months |
Go to site |
|
|
Fixed Wireless SuperSpeedy
NBN - Fixed Wireless
400 Mb/s
Unlimited data
|
$104.9/mth
$79.9 for first 6 months |
Go to site |
|
|
UltraSpeedy
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$114.9/mth
$89.9 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$119/mth
$99 for first 12 months |
Go to site |
Summary of Tangerine and Leaptel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Leaptel rates higher overall than Tangerine does.
- Recommended: Leaptel is more highly recommended than Tangerine.
- Reliability: Leaptel rates higher for reliability than Tangerine does.
- Customer Service: Leaptel rates higher for customer service than Tangerine does.
- Value for Money: Leaptel rates higher for value for money than Tangerine does.
- Technical Support: Leaptel rates higher for technical support than Tangerine does.
How to decide between Tangerine and Leaptel? - next steps
- Read reviews of Tangerine and Leaptel to see what people think of these companies
- Visit the website of each company and do some of your own research - Tangerine and Leaptel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Tangerine vs Leaptel
Is Tangerine better than Leaptel?
Tangerine has 6 verified reviews on Oz Broadband Reviews and an overall rating of 3.6 out of 5. Leaptel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN100, Tangerine or Leaptel?
Tangerine's cheapest NBN100 plan is the Fixed Wireless Value Plus at $63.90/month intro for 6 months, then $88.90/month. Leaptel's cheapest NBN100 plan is the Full Throttle at $80/month intro for 12 months, then $97/month. Tangerine is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Tangerine or Leaptel?
Leaptel scores 5.0 out of 5 on customer service vs Tangerine's 3.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Tangerine's call centre is based in Australia and the Philippines and Leaptel's is based in Melbourne and Australia.
What plans do Tangerine and Leaptel offer?
Tangerine offers 7 NBN plans and 3 wireless plans. Leaptel offers 4 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Tangerine and Leaptel's call centres?
Tangerine's customer support is based in Australia and the Philippines. Leaptel's customer support is based in Melbourne and Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Tangerine to Leaptel (or Leaptel to Tangerine)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Tangerine
No benefit for loyal customer, recommend change NBN supplier every 6 months to get introduction bonus.
nbn was setup quickly when I applied for it. Had a connection problem a few weeks in but tangerine sorted it quickly and efficently. Easy to use portal…
About Leaptel
Clear understandable language, polite and dont faff about
Easy to connect and speeds as advertised.
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