Tangerine vs Vocal: Which is the best NBN provider?
Updated 19 August 2026. Plan prices on this page pull live from our database. Ratings are from 8 first-person reviewer ratings (Tangerine 7, Vocal 1).
Tangerine generally positions itself on reliable connections and responsive support, with customers often praising consistent speeds and easy setup, though some get frustrated by a lack of loyalty offers and billing hiccups. Vocal, on the other hand, is a more budget-focused option, appealing to those prioritising the lowest possible monthly cost. This comparison breaks down how Tangerine and Vocal stack up across key NBN plans and features.
NBN plans from $72.90/mth · Partner
Tangerine and Vocal are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Tangerine and Vocal internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Tangerine | Vocal |
|---|---|---|
| About |
 Partner |
 |
| Tangerine is a fast-growing nbn and SIM-only mobile provider founded in 2013 by brothers Andrew and Richard Branson (no relation to Virgin's Sir Richard). Known for sharp pricing, no lock-in contracts and Australian-based support, it has been part-owned by Commonwealth Bank since 2021 and has won a string of budget-provider awards. | Vocal Internet is a 100% Australian-owned provider founded in 2003, offering nbn and mobile broadband to homes and businesses. | |
| Go to Tangerine | Go to Vocal | |
| Overall Rating |
3.6
Tangerine has a overall rating of 3.6 out of 5 based on 7 reviews. Tangerine is a good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 57% of people who have written reviews on this site would recommend Tangerine to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.1 Tangerine's reliability is rated as very good by our users. Tangerine has an overall rating of 4.1 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
3.1 Tangerine's customer service is rated as ok by our users. Tangerine has an overall rating of 3.1 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.4 Tangerine is rated as ok for value for money by our users. Tangerine has an overall rating of 3.4 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
3.7 Tangerine's technical support is rated as good by our users. Tangerine has an overall rating of 3.7 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Tangerine uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Tangerine uses call centres based in Australia and Philippines. | [Not enough reviews] |
| Services Offered | Tangerine offers a range of broadband and internet related services including NBN internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Tangerine - Value: 25Mbps, unlimited data for $72.90 per month. |
Vocal - nbn 25: 25Mbps, unlimited data for $50 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Tangerine - Value Plus: 50Mbps, unlimited data for $89.90 per month. |
Vocal - nbn 50: 50Mbps, unlimited data for $70 per month. |
| Cost of wireless broadband plan |
Tangerine - 100GB (5G): 100Mbps, unlimited data for $34.90 per month. |
Vocal - Wireless 12Mbps (4G): 10Mbps, unlimited data for $55 per month. |
| Contact Details |
Tangerine's phone number is: 1800 211 112 and website is: tangerinetelecom.com.au |
Vocal's phone number is: 1300 796700 and website is: vocal.com.au |
| Read Reviews | Read reviews of Tangerine. | Read reviews of Vocal. |
| Go to Tangerine | Go to Vocal |
Tangerine and Vocal NBN25 plans (25Mbps download speed)
|
nbn 25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$50/mth | Go to site |
|
Value
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$72.90/mth
$47.90 for first 6 months |
Go to site |
Tangerine and Vocal NBN50 plans (50Mbps download speed)
|
|
nbn 50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$70/mth | Go to site |
|
|
Value Plus
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.90/mth
$64.90 for first 6 months |
Go to site |
Tangerine and Vocal Ultrafast plans (>100Mbps download speed)
|
|
Fixed Wireless Value Plus
NBN - Fixed Wireless
100 Mb/s
Unlimited data
|
$88.90/mth
$63.90 for first 6 months |
Go to site |
|
|
nbn 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
Speedy Max
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$92.90/mth
$63.90 for first 6 months |
Go to site |
|
|
Fixed Wireless Speedy
NBN - Fixed Wireless
200 Mb/s
Unlimited data
|
$92.90/mth
$67.90 for first 6 months |
Go to site |
|
|
nbn 750
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
Fixed Wireless SuperSpeedy
NBN - Fixed Wireless
400 Mb/s
Unlimited data
|
$104.90/mth
$79.90 for first 6 months |
Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
UltraSpeedy
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$114.90/mth
$89.90 for first 6 months |
Go to site |
|
|
nbn 250
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
|
nbn 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$180/mth | Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$230/mth | Go to site |
Summary of Tangerine and Vocal comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Tangerine rates higher overall than Vocal does.
- Recommended: Tangerine is more highly recommended than Vocal.
- Reliability: Tangerine rates higher for reliability than Vocal does.
- Customer Service: Tangerine rates higher for customer service than Vocal does.
- Value for Money: Tangerine rates higher for value for money than Vocal does.
- Technical Support: Tangerine rates higher for technical support than Vocal does.
How to decide between Tangerine and Vocal? - next steps
- Read reviews of Tangerine and Vocal to see what people think of these companies
- Visit the website of each company and do some of your own research - Tangerine and Vocal
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Tangerine vs Vocal
Is Tangerine better than Vocal?
Tangerine has 7 verified reviews on Oz Broadband Reviews and an overall rating of 3.6 out of 5. Vocal has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Tangerine or Vocal?
Tangerine's cheapest NBN50 plan is the Value Plus at $64.90/month intro for 6 months, then $89.90/month. Vocal's cheapest NBN50 plan is the nbn 50 at $70/month ongoing. Vocal is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Tangerine or Vocal?
Tangerine scores 3.1 out of 5 on customer service vs Vocal's 1.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Tangerine's call centre is based in Australia and the Philippines and Vocal's is based in Australia.
What plans do Tangerine and Vocal offer?
Tangerine offers 7 NBN plans and 3 wireless plans. Vocal offers 9 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Tangerine and Vocal's call centres?
Tangerine's customer support is based in Australia and the Philippines. Vocal's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Tangerine to Vocal (or Vocal to Tangerine)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Tangerine
Have been reliable and relatively priced for the offering.
No benefit for loyal customer, recommend change NBN supplier every 6 months to get introduction bonus.
About Vocal
Home speed tests showed very poor speeds, but nothing was done about my enquiries. When I finally cancelled the service I was quickly sent a large…
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