Telstra vs Leaptel - Which is the best NBN internet provider?
Telstra is Australia's largest telco, known for its reliable network and generally good customer service, particularly in regional areas, though it often comes at a premium price. Leaptel, on the other hand, is a smaller provider that typically offers more budget-friendly plans. Telstra suits those prioritising stability and support, while Leaptel appeals to users seeking a cheaper NBN option.
Telstra and Leaptel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Leaptel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Telstra | Leaptel |
|---|---|---|
| About |
 |
 |
| Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Fetch TV. The old BigPond brand has long since been retired. | Leaptel is a Melbourne-based ISP that sells NBN and Opticomm fibre plans with no lock-in contracts and unlimited data on every tier. The ACCC Measuring Broadband Australia reports 27 through 32 ranked Leaptel as the country's fastest 1Gbps NBN provider. Leaptel won the 2025 Telecommunications Industry Excellence Award for customer service and runs a Melbourne-based support team seven days a week. | |
| Go to Telstra | Go to Leaptel | |
| Overall Rating |
4
Telstra has a overall rating of 4 out of 5 based on 12 reviews. Telstra is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 92% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.3 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.3 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.1 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4.1 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.4 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.4 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4 Telstra's technical support is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Telstra uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Telstra uses call centres based in Australia, Philippines and India. | [Not enough reviews] |
| Services Offered | Telstra offers a range of broadband and internet related services including internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Telstra - Basic: 25Mbps, unlimited data for $85 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Telstra - Essential: 50Mbps, unlimited data for $95 per month. |
|
| Cost of wireless broadband plan |
Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month. |
|
| Contact Details |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
Leaptel's phone number is: 1300 205 327 and website is: leaptel.com.au |
| Read Reviews | Read reviews of Telstra. | Read reviews of Leaptel. |
| Go to Telstra | Go to Leaptel |
Telstra and Leaptel NBN25 plans (25Mbps download speed)
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$85/mth | Go to site |
Telstra and Leaptel NBN50 plans (50Mbps download speed)
|
|
Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
Telstra and Leaptel Ultrafast plans (>100Mbps download speed)
|
|
Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 6 months |
Go to site |
|
|
Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$89 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$129/mth
$99 for first 6 months |
Go to site |
Summary of Telstra and Leaptel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Leaptel rates higher overall than Telstra does.
- Recommended: Leaptel is more highly recommended than Telstra.
- Reliability: Leaptel rates higher for reliability than Telstra does.
- Customer Service: Leaptel rates higher for customer service than Telstra does.
- Value for Money: Leaptel rates higher for value for money than Telstra does.
- Technical Support: Leaptel rates higher for technical support than Telstra does.
How to decide between Telstra and Leaptel? - next steps
- Read reviews of Telstra and Leaptel to see what people think of these companies
- Visit the website of each company and do some of your own research - Telstra and Leaptel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Telstra vs Leaptel
Is Telstra better than Leaptel?
Telstra has 12 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Leaptel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which has better customer service, Telstra or Leaptel?
Leaptel scores 5.0 out of 5 on customer service vs Telstra's 4.1, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Telstra's call centre is based in Australia, the Philippines and India and Leaptel's is based in Melbourne and Australia.
What plans do Telstra and Leaptel offer?
Telstra offers 5 NBN plans and 3 wireless plans. Leaptel offers no plans currently listed on Oz Broadband Reviews. See the full plan tables above for prices, speeds and data limits.
Where are Telstra and Leaptel's call centres?
Telstra's customer support is based in Australia, the Philippines and India. Leaptel's customer support is based in Melbourne and Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Telstra to Leaptel (or Leaptel to Telstra)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Telstra
I would rate Telstra broadband as very average. 99% of the time it is reliable and fast, however there is that 1% of the time when the it will not…
In all I am satisfied with this service
About Leaptel
Clear understandable language, polite and dont faff about
Easy to connect and speeds as advertised.
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