Telstra vs Leaptel: Which is the best NBN provider?
Updated 31 August 2026. Plan prices on this page pull live from our database. Ratings are from 20 first-person reviewer ratings (Telstra 17, Leaptel 3).
Telstra and Leaptel offer different propositions for NBN customers, with Telstra generally costing more for its plans. On the other hand, Leaptel is the cheaper of the two on entry level NBN plans. This comparison helps you weigh up Telstra's established network and support against Leaptel's more budget-friendly approach.
Telstra and Leaptel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Leaptel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Telstra | Leaptel |
|---|---|---|
| About |
 |
 |
| Go to Telstra | Go to Leaptel | |
| Overall Rating |
4
Telstra has a overall rating of 4 out of 5 based on 17 reviews. Telstra is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 94% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.4 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.4 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.1 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4.1 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.4 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.4 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
3.9 Telstra's technical support is rated as good by our users. Telstra has an overall rating of 3.9 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, Telstra uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | Telstra uses call centres based in Australia, Philippines and India. | [Not enough reviews] |
| Services Offered | Telstra offers a range of broadband and internet related services including internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Telstra - Basic: 25Mbps, unlimited data for $89 per month. |
Leaptel - Pronto: 25Mbps, unlimited data for $75 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Leaptel - Accelerated: 50Mbps, unlimited data for $88 per month. |
|
| Cost of wireless broadband plan |
Telstra - Basic 5G (5G): 22Mbps, unlimited data for $70 per month. |
|
| Contact Details |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
Leaptel's phone number is: 1300 205 327 and website is: leaptel.com.au |
| Read Reviews | Read reviews of Telstra. | Read reviews of Leaptel. |
| Go to Telstra | Go to Leaptel |
Telstra and Leaptel NBN25 plans (25Mbps download speed)
|
Pronto
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$75/mth
$50 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$89/mth | Go to site |
Telstra and Leaptel NBN50 plans (50Mbps download speed)
|
|
Accelerated
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$88/mth
$75 for first 6 months |
Go to site |
Telstra and Leaptel Ultrafast plans (>100Mbps download speed)
|
|
Fast
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$97/mth
$80 for first 12 months |
Go to site |
|
|
Full Throttle
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$97/mth
$80 for first 12 months |
Go to site |
|
|
Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth | Go to site |
|
|
Full Boost
NBN - Fixed Line
100 Mb/s
Unlimited data
|
$104/mth
$85 for first 12 months |
Go to site |
|
|
Superfast
NBN - Fixed Line
700 Mb/s
Unlimited data
|
$108/mth
$89 for first 12 months |
Go to site |
|
|
Turbo Boost +
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$110/mth
$95 for first 12 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$119/mth
$99 for first 12 months |
Go to site |
|
|
Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$104 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
875 Mb/s
Unlimited data
|
$129/mth
$104 for first 6 months |
Go to site |
|
|
Fast +
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$130/mth
$115 for first 12 months |
Go to site |
|
|
Ultrafast +
NBN - Fixed Line
880 Mb/s
Unlimited data
|
$150/mth
$135 for first 12 months |
Go to site |
|
|
Hyperfast HFC
NBN - Fixed Line
1700 Mb/s
Unlimited data
|
$170/mth
$155 for first 12 months |
Go to site |
|
|
Hyperfast FTTP
NBN - Fixed Line
1700 Mb/s
Unlimited data
|
$170/mth
$155 for first 12 months |
Go to site |
|
|
Hyperfast +
NBN - Fixed Line
1700 Mb/s
Unlimited data
|
$220/mth
$210 for first 12 months |
Go to site |
Summary of Telstra and Leaptel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
Leaptel doesn't have enough reviews yet for a published rating, so we cannot compare it against Telstra (4.0 out of 5 from 17 reviews). Compare their plans above, and if you are a Leaptel customer we would love to hear how it is going.
How to decide between Telstra and Leaptel? - next steps
- Read reviews of Telstra and Leaptel to see what people think of these companies
- Visit the website of each company and do some of your own research - Telstra and Leaptel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Telstra vs Leaptel
Is Telstra better than Leaptel?
Telstra has 17 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Leaptel has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN25, Telstra or Leaptel?
Telstra's cheapest NBN25 plan is the Basic at $89/month ongoing. Leaptel's cheapest NBN25 plan is the Pronto at $50/month intro for 6 months, then $75/month. Leaptel is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Telstra or Leaptel?
Leaptel scores 5.0 out of 5 on customer service vs Telstra's 4.1, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Telstra's call centre is based in Australia, the Philippines and India and Leaptel's is based in Melbourne and Australia.
What plans do Telstra and Leaptel offer?
Telstra offers 4 NBN plans and 3 wireless plans. Leaptel offers 13 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are Telstra and Leaptel's call centres?
Telstra's customer support is based in Australia, the Philippines and India. Leaptel's customer support is based in Melbourne and Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Telstra to Leaptel (or Leaptel to Telstra)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Telstra
Everything is much the same.
Some issues with the connection dropping out but still overall the best priced connection!
About Leaptel
Clear understandable language, polite and dont faff about
Easy to connect and speeds as advertised.
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