Telstra vs SpinTel - Which is the best NBN internet provider?
Telstra is Australia's biggest telco, known for its reliable network and generally good customer service, particularly in regional areas, but it comes with a premium price tag. SpinTel, on the other hand, is a more budget-friendly option, consistently offering cheaper NBN plans. So, if you're chasing top-tier reliability and don't mind paying for it, Telstra might be your pick; if value is your main driver, SpinTel is worth a look.
Telstra and SpinTel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and SpinTel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Telstra | SpinTel |
|---|---|---|
| About |
 |
 |
| Telstra is Australia's largest telco and broadband provider, with the widest fixed and mobile network reach in the country. It charges a premium over smaller providers but offers extensive coverage and extras like Fetch TV. The old BigPond brand has long since been retired. | SpinTel has been operating since 1996 and is one of Australia's established independent providers, offering competitively priced nbn and mobile plans. | |
| Go to Telstra | Go to SpinTel | |
| Overall Rating |
4
Telstra has a overall rating of 4 out of 5 based on 12 reviews. Telstra is a very good broadband internet provider according to our users. |
3.8
SpinTel has an overall rating of 3.8 out of 5 based on 5 reviews. SpinTel is a good broadband internet provider according to our users. |
| Recommended | 92% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. | 80% of people who have written reviews on this site would recommend SpinTel to their friends as a broadband internet provider. |
| Reliability |
4.3 Telstra's reliability is rated as very good by our users. Telstra has an overall rating of 4.3 out of 5 for reliability. |
3.8 SpinTel's reliability is rated as good by our users. SpinTel has an overall rating of 3.8 out of 5 for reliability. |
| Customer Service |
4.1 Telstra's customer service is rated as very good by our users. Telstra has an overall rating of 4.1 out of 5 for customer service. |
3.6 SpinTel's customer service is rated as good by our users. SpinTel has an overall rating of 3.6 out of 5 for customer service. |
| Value for Money |
3.4 Telstra is rated as ok for value for money by our users. Telstra has an overall rating of 3.4 out of 5 for value for money. |
3.6 SpinTel is rated as good for value for money by our users. SpinTel has an overall rating of 3.6 out of 5 for value for money. |
| Technical Support |
4 Telstra's technical support is rated as very good by our users. Telstra has an overall rating of 4 out of 5 for technical support. |
4.2 SpinTel's technical support is rated as very good by our users. SpinTel has an overall rating of 4.2 out of 5 for technical support. |
| Australian based technical support | No, Telstra uses a mix of Australian based and overseas call centres for technical support. | No, SpinTel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Telstra uses call centres based in Australia, Philippines and India. | SpinTel uses call centres based in Australia and Philippines. |
| Services Offered | Telstra offers a range of broadband and internet related services including internet plans. | SpinTel offers a range of broadband and internet related services including internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Telstra - Basic: 25Mbps, unlimited data for $85 per month. |
SpinTel - Home Starter: 25Mbps, unlimited data for $64.95 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Telstra - Essential: 50Mbps, unlimited data for $95 per month. |
|
| Cost of wireless broadband plan |
Telstra - Basic 5G (5G): 25Mbps, unlimited data for $70 per month. |
SpinTel - 4G Unlimited (4G): 25Mbps, unlimited data for $49.95 per month. |
| Contact Details |
Telstra's phone number is: 13 22 00 and website is: telstra.com.au |
SpinTel's phone number is: 13 22 10 and website is: spintel.net.au |
| Read Reviews | Read reviews of Telstra. | Read reviews of SpinTel. |
| Go to Telstra | Go to SpinTel |
Telstra and SpinTel NBN25 plans (25Mbps download speed)
|
Home Starter
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$64.95/mth
$39 for first 6 months |
Go to site |
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$85/mth | Go to site |
Telstra and SpinTel NBN50 plans (50Mbps download speed)
|
|
Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$95/mth | Go to site |
Telstra and SpinTel Ultrafast plans (>100Mbps download speed)
|
|
Home Turbo
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$86.95/mth
$76 for first 6 months |
Go to site |
|
|
Premium
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 6 months |
Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$99.95/mth
$89 for first 6 months |
Go to site |
|
|
Ultimate
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$119/mth
$89 for first 6 months |
Go to site |
|
|
Ultrafast
NBN - Fixed Line
815 Mb/s
Unlimited data
|
$129/mth
$99 for first 6 months |
Go to site |
Summary of Telstra and SpinTel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Telstra and SpinTel have pretty similiar ratings overall.
- Recommended: Telstra is more highly recommended than SpinTel.
- Reliability: Telstra rates higher for reliability than SpinTel does.
- Customer Service: Telstra rates higher for customer service than SpinTel does.
- Value for Money: Telstra and SpinTel have pretty similar ratings in terms of value for money.
- Technical Support: Telstra and SpinTel have pretty similar ratings in terms of technical support.
How to decide between Telstra and SpinTel? - next steps
- Read reviews of Telstra and SpinTel to see what people think of these companies
- Visit the website of each company and do some of your own research - Telstra and SpinTel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Telstra vs SpinTel
Is Telstra better than SpinTel?
On Oz Broadband Reviews Telstra rates 4 out of 5 from 12 reviews and SpinTel rates 3.8 from 5 reviews. On recommend-to-a-friend, 92% of Telstra reviewers said they'd recommend the provider, vs 80% for SpinTel. On individual metrics, Telstra wins on reliability (4.3 vs 3.8) and customer service (4.1 vs 3.6). Read the full reviews above to form your own view.
Which is cheaper for NBN25, Telstra or SpinTel?
Telstra's cheapest NBN25 plan is the Basic at $85/month ongoing. SpinTel's cheapest NBN25 plan is the Home Starter at $39/month intro for 6 months, then $64.95/month. SpinTel is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Telstra or SpinTel?
Telstra scores 4.1 out of 5 on customer service vs SpinTel's 3.6, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Telstra's call centre is based in Australia, the Philippines and India and SpinTel's is based in Australia and the Philippines.
What plans do Telstra and SpinTel offer?
Telstra offers 5 NBN plans and 3 wireless plans. SpinTel offers 3 NBN plans and 2 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Telstra and SpinTel's call centres?
Telstra's customer support is based in Australia, the Philippines and India. SpinTel's customer support is based in Australia and the Philippines. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Telstra to SpinTel (or SpinTel to Telstra)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Telstra
I would rate Telstra broadband as very average. 99% of the time it is reliable and fast, however there is that 1% of the time when the it will not…
In all I am satisfied with this service
About SpinTel
Overall, spintel has provided a good quality service for a reasonable price. We occasionally go through intermittent dropouts late in the evening,…
Never had any issues. Easy to set up. Reliable. Good upload and download speed.
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