Telstra vs SpinTel - Which is the best broadband internet provider?

Telstra and SpinTel are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and SpinTel internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.

Criteria	Telstra	SpinTel
About	Telstra Bigpond is the largest broadband provider in Australia. They offer a comprehensive range of internet and phone related services.	Since its beginnings in 1996, SpinTel has grown to become one of Australia's leading service providers.
Overall Rating	3.7 Telstra has a overall rating of 3.7 out of 5 based on 14 reviews over the last 24 months. Telstra is a good broadband internet provider according to reviews submitted to this site.	3.6 SpinTel has an overall rating of 3.6 out of 5 based on 6 reviews over the last 24 months. SpinTel is a good broadband internet provider according to reviews submitted to this site.
Recommended	64% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider.	67% of people who have written reviews on this site would recommend SpinTel to their friends as a broadband internet provider.
Reliability	3.7 Telstra's reliability is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.7 out of 5 for reliability.	3.7 SpinTel's reliability is rated as good by users who have submitted reviews to this site. SpinTel has an overall rating of 3.7 out of 5 for reliability.
Customer Service	3.9 Telstra's customer service is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.9 out of 5 for customer service.	3.3 SpinTel's customer service is rated as ok by users who have submitted reviews to this site. SpinTel has an overall rating of 3.3 out of 5 for customer service.
Value for Money	3.2 Telstra is rated as ok for value for money by users who have submitted reviews to this site. Telstra has an overall rating of 3.2 out of 5 for value for money.	3.5 SpinTel is rated as good for value for money by users who have submitted reviews to this site. SpinTel has an overall rating of 3.5 out of 5 for value for money.
Technical Support	3.9 Telstra's technical support is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.9 out of 5 for technical support.	3.7 SpinTel's technical support is rated as good by users who have submitted reviews to this site. SpinTel has an overall rating of 3.7 out of 5 for technical support.
Australian based technical support	No, Telstra uses a mix of Australian based and overseas call centres for technical support.	No, SpinTel uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location	Telstra uses call centres based in .	SpinTel uses call centres based in Australia and Phillipines.
Services Offered	Telstra offers a range of broadband and internet related services including internet plans.	SpinTel offers a range of broadband and internet related services including internet plans.
Cost of 25Mbps NBN Plan with unlimited data	Telstra - Basic: 25Mbps, unlimited data for $80 per month.	SpinTel - Standard 25 Unlim: 25Mbps, unlimited data for $59.95 per month.
Cost of 50Mbps NBN Plan with unlimited data	Telstra - Essential: 50Mbps, unlimited data for $95 per month.	SpinTel - Plus 50: 50Mbps, unlimited data for $64.95 per month.
Cost of wireless broadband plan	Telstra - 5G Home Internet (5G): 378Mbps, 1000 GB for $85 per month.	SpinTel - 4G Unlimited (4G): 20Mbps, unlimited data for $54.95 per month.
Contact Details	Telstra's phone number is: 1800 220 030 and website is: telstra.com.au	SpinTel's phone number is: 13 22 10 and website is: spintel.net.au
Read Reviews	Read reviews of Telstra.	Read reviews of SpinTel.

Telstra and SpinTel NBN25 plans (25Mbps download speed)

Company	Plan Name	Monthly Cost	Avg Monthly Cost (2 years)	Typical Evening Speed	Quota
SpinTel	Standard 25 Unlim (NBN) (Month by month)	$59.95 $49 for first 6 months	$57.21	25 Mb/s	Unlim	Contact
Telstra	Basic (NBN) (Month by month)	$80	$80	25 Mb/s	Unlim	Contact

Telstra and SpinTel NBN50 plans (50Mbps download speed)

Company	Plan Name	Monthly Cost	Avg Monthly Cost (2 years)	Typical Evening Speed	Quota
SpinTel	Business NBN50 (NBN) (Month by month)	$59.95	$59.95	45 Mb/s	Unlim	Contact
SpinTel	Plus 50 (NBN) (Month by month)	$64.95 $54 for first 6 months	$62.21	50 Mb/s	Unlim	Contact
Telstra	Essential (NBN) (Month by month)	$95 $85 for first 6 months	$92.5	50 Mb/s	Unlim	Contact
Telstra	NBN 50 Business (NBN) (Month by month)	$100 $90 for first 6 months	$97.5	50 Mb/s	Unlim	Contact

Telstra and SpinTel Ultrafast plans (>100Mbps download speed)

Company	Plan Name	Monthly Cost	Avg Monthly Cost (2 years)	Typical Evening Speed	Quota
SpinTel	Business NBN100 (NBN) (Month by month)	$69.95	$69.95	90 Mb/s	Unlim	Contact
SpinTel	Premium 100 (NBN) (Month by month)	$84.95 $69 for first 6 months	$80.96	100 Mb/s	Unlim	Contact
Telstra	Premium (NBN) (Month by month)	$110 $90 for first 6 months	$105	100 Mb/s	Unlim	Contact
Telstra	Ultimate (NBN) (Month by month)	$140 $110 for first 6 months	$132.5	250 Mb/s	Unlim	Contact

Summary of Telstra and SpinTel comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

• Overall: Telstra and SpinTel have pretty similiar ratings overall.
• Recommended: Telstra and SpinTel are recommended about the same.
• Reliability: Telstra and SpinTel have pretty similar ratings for reliability.
• Customer Service: Telstra rates higher for customer service than SpinTel does.
• Value for Money: Telstra rates higher for value for money than SpinTel does.
• Technical Support: Telstra and SpinTel have pretty similar ratings in terms of technical support.

How to decide between Telstra and SpinTel? - next steps

• Read reviews of Telstra and SpinTel to see what people think of these companies
• Read our detailed information on Telstra and SpinTel to answer all your questions and help you make an informed decision.
• Visit the website of each company and do some of your own research - Telstra and SpinTel
• Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
• Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.

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