TPG vs Mate - Which is the best NBN internet provider?
TPG is a long-standing player in the NBN market, often praised by customers for its consistent speeds and reliable connections, particularly for streaming and working from home, though some reviews mention price increases and occasional dropouts. Mate, on the other hand, is known for its competitive pricing and straightforward plans, with many finding its NBN50 Crikey plan a good budget option. While TPG generally suits those prioritising established reliability, Mate often appeals to users looking for a no-frills, cost-effective broadband solution.
TPG and Mate are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of TPG and Mate internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | TPG | Mate |
|---|---|---|
| About |
 |
|
| TPG is a long-running budget broadband brand that merged with Vodafone in 2020 to form TPG Telecom, now one of Australia's largest telco groups (it also owns iiNet). TPG-branded plans remain a low-cost way onto the nbn. | Mate is a 100% Australian-owned nbn and mobile provider with locally based support, known for simple, competitively priced unlimited plans. | |
| Go to TPG | Go to Mate | |
| Overall Rating |
4
TPG has a overall rating of 4 out of 5 based on 15 reviews. TPG is a very good broadband internet provider according to our users. |
[Not enough reviews] |
| Recommended | 87% of people who have written reviews on this site would recommend TPG to their friends as a broadband internet provider. | [Not enough reviews] |
| Reliability |
4.1 TPG's reliability is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for reliability. |
[Not enough reviews] |
| Customer Service |
4.1 TPG's customer service is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for customer service. |
[Not enough reviews] |
| Value for Money |
3.7 TPG is rated as good for value for money by our users. TPG has an overall rating of 3.7 out of 5 for value for money. |
[Not enough reviews] |
| Technical Support |
4.1 TPG's technical support is rated as very good by our users. TPG has an overall rating of 4.1 out of 5 for technical support. |
[Not enough reviews] |
| Australian based technical support | No, TPG uses a mix of Australian based and overseas call centres for technical support. | [Not enough reviews] |
| Call Centre Location | TPG uses call centres based in Australia, India and Philippines. | [Not enough reviews] |
| Services Offered | TPG offers a range of broadband and internet related services including internet plans. | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Mate - Crikey: 25Mbps, unlimited data for $76 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
TPG - NBN50: 50Mbps, unlimited data for $84.99 per month. |
Mate - Ripper: 49Mbps, unlimited data for $86 per month. Mate - No Dramas Wireless: 48Mbps, unlimited data for $86 per month. |
| Cost of wireless broadband plan |
TPG - 5G Plus (5G): 50Mbps, unlimited data for $59.99 per month. |
|
| Contact Details |
TPG's phone number is: 13 14 23 and website is: tpg.com.au |
Mate's phone number is: 13 14 13 and website is: letsbemates.com.au |
| Read Reviews | Read reviews of TPG. | Read reviews of Mate. |
| Go to TPG | Go to Mate |
TPG and Mate NBN25 plans (25Mbps download speed)
|
|
Crikey
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$76/mth
$51 for first 6 months |
Go to site |
TPG and Mate NBN50 plans (50Mbps download speed)
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84.99/mth
$64.99 for first 6 months |
Go to site |
|
|
No Dramas Wireless
NBN - Fixed Wireless
48 Mb/s
Unlimited data
|
$86/mth
$66 for first 6 months |
Go to site |
|
|
Ripper
NBN - Fixed Line
49 Mb/s
Unlimited data
|
$86/mth
$66 for first 6 months |
Go to site |
TPG and Mate Ultrafast plans (>100Mbps download speed)
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$64.99 for first 6 months |
Go to site |
|
|
No Worries Wireless
NBN - Fixed Wireless
90 Mb/s
Unlimited data
|
$96/mth
$71 for first 6 months |
Go to site |
|
|
No Worries
NBN - Fixed Line
97 Mb/s
Unlimited data
|
$96/mth
$71 for first 6 months |
Go to site |
|
|
No Worries
NBN - Fixed Line
485 Mb/s
Unlimited data
|
$96/mth
$71 for first 6 months |
Go to site |
|
|
You Beaut
NBN - Fixed Line
97 Mb/s
Unlimited data
|
$106/mth
$81 for first 6 months |
Go to site |
|
|
Fair Dinkum
NBN - Fixed Line
713 Mb/s
Unlimited data
|
$121/mth
$96 for first 6 months |
Go to site |
|
|
Fair Dinkum Wireless
NBN - Fixed Wireless
95 Mb/s
Unlimited data
|
$121/mth
$96 for first 6 months |
Go to site |
|
|
Flamin' Fast
NBN - Fixed Line
913 Mb/s
Unlimited data
|
$126/mth
$101 for first 6 months |
Go to site |
|
|
Scorchin' Fast
NBN - Fixed Line
1831 Mb/s
Unlimited data
|
$166/mth
$141 for first 6 months |
Go to site |
Summary of TPG and Mate comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: TPG rates higher overall than Mate does.
- Recommended: TPG is more highly recommended than Mate.
- Reliability: TPG rates higher for reliability than Mate does.
- Customer Service: TPG rates higher for customer service than Mate does.
- Value for Money: TPG rates higher for value for money than Mate does.
- Technical Support: TPG rates higher for technical support than Mate does.
How to decide between TPG and Mate? - next steps
- Read reviews of TPG and Mate to see what people think of these companies
- Visit the website of each company and do some of your own research - TPG and Mate
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about TPG vs Mate
Is TPG better than Mate?
TPG has 15 verified reviews on Oz Broadband Reviews and an overall rating of 4 out of 5. Mate has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, TPG or Mate?
TPG's cheapest NBN50 plan is the NBN50 at $64.99/month intro for 6 months, then $84.99/month. Mate's cheapest NBN50 plan is the Ripper at $66/month intro for 6 months, then $86/month. TPG is cheaper on the ongoing price after any intro period ends.
Which has better customer service, TPG or Mate?
TPG scores 4.1 out of 5 on customer service vs Mate's 2.3, based on verified reviews on Oz Broadband Reviews. If onshore support matters, TPG's call centre is based in Australia, India and the Philippines and Mate's is based in Australia.
What plans do TPG and Mate offer?
TPG offers 2 NBN plans, 2 fibre plans and 2 wireless plans. Mate offers 11 NBN plans. See the full plan tables above for prices, speeds and data limits.
Where are TPG and Mate's call centres?
TPG's customer support is based in Australia, India and the Philippines. Mate's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from TPG to Mate (or Mate to TPG)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About TPG
the connection is so reliable. I have been with them for years.
Connecting and staying connected with TPG was easy, never had any outages or issues in 10 years. Getting download information is not simple though,…
About Mate
They're generally okay and pretty stable. They aren't great at notifications about planned outages u til they've already started half the time.
My internet keeps dropping out so I wanted to change to nbn to the house rather than the curb. When you try to call this company you are on hold for…
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