Vocal vs iinet - Which is the best NBN internet provider?
iinet is a well-known name in Australian broadband, owned by TPG Telecom and generally seen as a premium option, often reviewed for its reliable service and support. Vocal, on the other hand, is a smaller, independent provider focused on budget-friendly NBN plans, with reviews frequently highlighting its competitive pricing for those who just need the basics. This comparison digs into whether iinet’s established reputation and features are worth the extra cost over Vocal’s no-frills, cheaper approach.
Vocal and iinet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Vocal and iinet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Vocal | iinet |
|---|---|---|
| About |
 |
 |
| Vocal Internet is a 100% Australian-owned provider founded in 2003, offering nbn and mobile broadband to homes and businesses. | iiNet was founded in Perth in 1993 and became one of Australia's best-known broadband brands. It has been owned by TPG Telecom since 2015, so it is no longer independently listed, but still runs as its own brand with a long-standing reputation for customer service. | |
| Go to Vocal | Go to iinet | |
| Overall Rating | [Not enough reviews] |
4.2
iinet has an overall rating of 4.2 out of 5 based on 5 reviews. iinet is a very good broadband internet provider according to our users. |
| Recommended | [Not enough reviews] | 100% of people who have written reviews on this site would recommend iinet to their friends as a broadband internet provider. |
| Reliability | [Not enough reviews] |
4.2 iinet's reliability is rated as very good by our users. iinet has an overall rating of 4.2 out of 5 for reliability. |
| Customer Service | [Not enough reviews] |
4 iinet's customer service is rated as very good by our users. iinet has an overall rating of 4 out of 5 for customer service. |
| Value for Money | [Not enough reviews] |
4.2 iinet is rated as very good for value for money by our users. iinet has an overall rating of 4.2 out of 5 for value for money. |
| Technical Support | [Not enough reviews] |
4.2 iinet's technical support is rated as very good by our users. iinet has an overall rating of 4.2 out of 5 for technical support. |
| Australian based technical support | [Not enough reviews] | No, iinet uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | [Not enough reviews] | iinet uses call centres based in Australia, Philippines and South Africa. |
| Services Offered | [Not enough reviews] | iinet offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Vocal - nbn 25: 25Mbps, unlimited data for $50 per month. |
iinet - NBN25: 25Mbps, unlimited data for $79.99 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Vocal - nbn 50: 50Mbps, unlimited data for $70 per month. |
iinet - NBN50: 50Mbps, unlimited data for $89.99 per month. |
| Cost of wireless broadband plan |
Vocal - Wireless 12Mbps (4G): 10Mbps, unlimited data for $55 per month. |
iinet - Home Wireless (4G): 14Mbps, unlimited data for $59.99 per month. |
| Contact Details |
Vocal's phone number is: 1300 796700 and website is: vocal.com.au |
iinet's phone number is: 13 19 17 and website is: iinet.net.au |
| Read Reviews | Read reviews of Vocal. | Read reviews of iinet. |
| Go to Vocal | Go to iinet |
Vocal and iinet NBN25 plans (25Mbps download speed)
|
nbn 25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$50/mth | Go to site |
|
NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79.99/mth
$59.99 for first 6 months |
Go to site |
Vocal and iinet NBN50 plans (50Mbps download speed)
|
|
nbn 50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$70/mth | Go to site |
|
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
Vocal and iinet Ultrafast plans (>100Mbps download speed)
|
|
nbn 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 6 months |
Go to site |
|
|
nbn 750
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
NBN Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
NBN Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
|
|
nbn 250
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
|
nbn 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$180/mth | Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$230/mth | Go to site |
Summary of Vocal and iinet comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: iinet rates higher overall than Vocal does.
- Recommended: iinet is more highly recommended than Vocal.
- Reliability: iinet rates higher for reliability than Vocal does.
- Customer Service: iinet rates higher for customer service than Vocal does.
- Value for Money: iinet rates higher for value for money than Vocal does.
- Technical Support: iinet rates higher for technical support than Vocal does.
How to decide between Vocal and iinet? - next steps
- Read reviews of Vocal and iinet to see what people think of these companies
- Visit the website of each company and do some of your own research - Vocal and iinet
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Vocal vs iinet
Is Vocal better than iinet?
iinet has 5 verified reviews on Oz Broadband Reviews and an overall rating of 4.2 out of 5. Vocal has fewer than 5 reviews so we don't yet show an aggregate rating. Read the individual reviews above to form your own view.
Which is cheaper for NBN50, Vocal or iinet?
Vocal's cheapest NBN50 plan is the nbn 50 at $70/month ongoing. iinet's cheapest NBN50 plan is the NBN50 at $69.99/month intro for 6 months, then $89.99/month. Vocal is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Vocal or iinet?
iinet scores 4.0 out of 5 on customer service vs Vocal's 1.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Vocal's call centre is based in Australia and iinet's is based in Australia, the Philippines and South Africa.
What plans do Vocal and iinet offer?
Vocal offers 9 NBN plans and 6 wireless plans. iinet offers 5 NBN plans and 1 wireless plan. See the full plan tables above for prices, speeds and data limits.
Where are Vocal and iinet's call centres?
Vocal's customer support is based in Australia. iinet's customer support is based in Australia, the Philippines and South Africa. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Vocal to iinet (or iinet to Vocal)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Vocal
Home speed tests showed very poor speeds, but nothing was done about my enquiries. When I finally cancelled the service I was quickly sent a large…
About iinet
I have been with iiNet before and just like other companies they don’t try to keep your business by rewarding you for staying with them, so at the end of…
All is still good No complaints
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