Vodafone vs Exetel - Which is the best NBN internet provider?
Exetel is an independent player, often reviewed as a no-frills option that delivers consistent speeds for a fair price. Vodafone, on the other hand, is a global telco giant with a broader range of services, and their NBN plans are frequently seen as a good fit for those already in their mobile network. Reviews suggest Exetel suits users who prioritise a stable connection above all else, while Vodafone appeals to those seeking bundled convenience and competitive pricing.
NBN plans from $80.00/mth · Partner
Vodafone and Exetel are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Vodafone and Exetel internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Vodafone | Exetel |
|---|---|---|
| About |
|
 Partner |
| Vodafone is one of Australia's three major mobile networks and has been part of TPG Telecom since the 2020 merger. Alongside mobile it sells nbn and 5G home wireless broadband. | Exetel launched its first broadband service in 2004 and built a name as a low-cost, no-frills ISP. Since 2021 it has been owned by ASX-listed Superloop, which runs the network behind it, while Exetel continues as its own value-focused brand. | |
| Go to Vodafone | Go to Exetel | |
| Overall Rating |
4.2
Vodafone has a overall rating of 4.2 out of 5 based on 8 reviews. Vodafone is a very good broadband internet provider according to our users. |
4.2
Exetel has an overall rating of 4.2 out of 5 based on 5 reviews. Exetel is a very good broadband internet provider according to our users. |
| Recommended | 88% of people who have written reviews on this site would recommend Vodafone to their friends as a broadband internet provider. | 80% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider. |
| Reliability |
3.8 Vodafone's reliability is rated as good by our users. Vodafone has an overall rating of 3.8 out of 5 for reliability. |
3.8 Exetel's reliability is rated as good by our users. Exetel has an overall rating of 3.8 out of 5 for reliability. |
| Customer Service |
4.5 Vodafone's customer service is rated as excellent by our users. Vodafone has an overall rating of 4.5 out of 5 for customer service. |
4.6 Exetel's customer service is rated as excellent by our users. Exetel has an overall rating of 4.6 out of 5 for customer service. |
| Value for Money |
4 Vodafone is rated as very good for value for money by our users. Vodafone has an overall rating of 4 out of 5 for value for money. |
3.8 Exetel is rated as good for value for money by our users. Exetel has an overall rating of 3.8 out of 5 for value for money. |
| Technical Support |
4.3 Vodafone's technical support is rated as very good by our users. Vodafone has an overall rating of 4.3 out of 5 for technical support. |
4.4 Exetel's technical support is rated as very good by our users. Exetel has an overall rating of 4.4 out of 5 for technical support. |
| Australian based technical support | No, Vodafone uses a mix of Australian based and overseas call centres for technical support. | No, Exetel uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Vodafone uses call centres based in Australia, India and Egypt. | Exetel uses call centres based in Australia and Sri Lanka. |
| Services Offered | Vodafone offers a range of broadband and internet related services including NBN internet plans. | Exetel offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Vodafone - Basic: 25Mbps, unlimited data for $74 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Vodafone - Essential: 50Mbps, unlimited data for $84 per month. |
|
| Cost of wireless broadband plan |
Vodafone - 5G Home Internet Basic (5G): 19Mbps, unlimited data for $60 per month. |
|
| Contact Details |
Vodafone's phone number is: 1300 650 410 and website is: vodafone.com.au |
Exetel's phone number is: 13 39 38 and website is: exetel.com.au |
| Read Reviews | Read reviews of Vodafone. | Read reviews of Exetel. |
| Go to Vodafone | Go to Exetel |
Vodafone and Exetel NBN25 plans (25Mbps download speed)
|
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$74/mth | Go to site |
Vodafone and Exetel NBN50 plans (50Mbps download speed)
|
|
Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84/mth | Go to site |
Vodafone and Exetel Ultrafast plans (>100Mbps download speed)
|
One Plan
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$80/mth | Go to site |
|
|
Essential+
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89/mth
$69 for first 12 months |
Go to site |
|
|
Home Fast+
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$94/mth
$74 for first 12 months |
Go to site |
|
|
Home Superfast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$104/mth
$84 for first 12 months |
Go to site |
Summary of Vodafone and Exetel comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Vodafone and Exetel have pretty similiar ratings overall.
- Recommended: Vodafone is more highly recommended than Exetel.
- Reliability: Vodafone and Exetel have pretty similar ratings for reliability.
- Customer Service: Vodafone and Exetel have pretty similar ratings for customer service.
- Value for Money: Vodafone and Exetel have pretty similar ratings in terms of value for money.
- Technical Support: Vodafone and Exetel have pretty similar ratings in terms of technical support.
How to decide between Vodafone and Exetel? - next steps
- Read reviews of Vodafone and Exetel to see what people think of these companies
- Visit the website of each company and do some of your own research - Vodafone and Exetel
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Vodafone vs Exetel
Is Vodafone better than Exetel?
Both rate 4.2 out of 5 overall on Oz Broadband Reviews. Vodafone has 8 reviews and Exetel has 5. On recommend-to-a-friend, 88% of Vodafone reviewers said they'd recommend the provider, vs 80% for Exetel. Read the full reviews above to form your own view.
Which has better customer service, Vodafone or Exetel?
Vodafone and Exetel score similarly on customer service, 4.5 vs 4.6 out of 5. Neither stands out from the other on this metric. If onshore support matters, Vodafone's call centre is based in Australia, India and Egypt and Exetel's is based in Australia and Sri Lanka.
What plans do Vodafone and Exetel offer?
Vodafone offers 5 NBN plans and 3 wireless plans. Exetel offers 1 NBN plan. See the full plan tables above for prices, speeds and data limits.
Where are Vodafone and Exetel's call centres?
Vodafone's customer support is based in Australia, India and Egypt. Exetel's customer support is based in Australia and Sri Lanka. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Vodafone to Exetel (or Exetel to Vodafone)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Vodafone
My Vodafone 5G home internet plan has been able to support me with all my working from home needs over the pandemic, as well as all of my various…
Customer Service: I have always had a seamless time contacting and resolving problems with Vodafone's customer service team. 5/5 Technical Support: As…
About Exetel
Speed and reliability is good, never had any issues with service itself. One benefit that Exetel provides that I've not seen any other NBN provider…
I switched from Optus to Exetel’s One Plan 500/50 and it has been one of the best decisions I’ve made. The entire setup process took less than two hours…
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