Vodafone vs Vocal: Which is the best NBN provider?
Updated 19 August 2026. Plan prices on this page pull live from our database. Ratings are from 4 first-person reviewer ratings (Vodafone 3, Vocal 1).
Vodafone is a big name telco, known for its mobile network and bundling options, often suiting those who want everything under one roof. Vocal, on the other hand, is a smaller, budget-friendly NBN specialist, consistently praised in reviews for its no-frills approach and competitive pricing, making it a solid pick for users prioritising cost over extras.
Vodafone and Vocal are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Vodafone and Vocal internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Vodafone | Vocal |
|---|---|---|
| About |
|
 |
| Vodafone is one of Australia's three major mobile networks and has been part of TPG Telecom since the 2020 merger. Alongside mobile it sells nbn and 5G home wireless broadband. | Vocal Internet is a 100% Australian-owned provider founded in 2003, offering nbn and mobile broadband to homes and businesses. | |
| Go to Vodafone | Go to Vocal | |
| Overall Rating | [Not enough reviews] | [Not enough reviews] |
| Recommended | [Not enough reviews] | [Not enough reviews] |
| Reliability | [Not enough reviews] | [Not enough reviews] |
| Customer Service | [Not enough reviews] | [Not enough reviews] |
| Value for Money | [Not enough reviews] | [Not enough reviews] |
| Technical Support | [Not enough reviews] | [Not enough reviews] |
| Australian based technical support | [Not enough reviews] | [Not enough reviews] |
| Call Centre Location | [Not enough reviews] | [Not enough reviews] |
| Services Offered | [Not enough reviews] | [Not enough reviews] |
| Cost of 25Mbps NBN Plan with unlimited data |
Vodafone - Essential: 25Mbps, unlimited data for $84 per month. |
Vocal - nbn 25: 25Mbps, unlimited data for $50 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Vodafone - Essential+: 50Mbps, unlimited data for $94 per month. |
Vocal - nbn 50: 50Mbps, unlimited data for $70 per month. |
| Cost of wireless broadband plan |
Vodafone - 5G Home Internet Basic (5G): 19Mbps, unlimited data for $65 per month. |
Vocal - Wireless 12Mbps (4G): 10Mbps, unlimited data for $55 per month. |
| Contact Details |
Vodafone's phone number is: 1300 650 410 and website is: vodafone.com.au |
Vocal's phone number is: 1300 796700 and website is: vocal.com.au |
| Read Reviews | Read reviews of Vodafone. | Read reviews of Vocal. |
| Go to Vodafone | Go to Vocal |
Vodafone and Vocal NBN25 plans (25Mbps download speed)
|
nbn 25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$50/mth | Go to site |
|
|
Essential
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$84/mth | Go to site |
Vodafone and Vocal NBN50 plans (50Mbps download speed)
|
|
nbn 50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$70/mth | Go to site |
|
|
Essential+
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$94/mth | Go to site |
Vodafone and Vocal Ultrafast plans (>100Mbps download speed)
|
|
nbn 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$90/mth | Go to site |
|
|
Home Fast+
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$99/mth
$89 for first 12 months |
Go to site |
|
|
nbn 750
NBN - Fixed Line
750 Mb/s
Unlimited data
|
$100/mth | Go to site |
|
|
Home Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104/mth
$94 for first 12 months |
Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$110/mth | Go to site |
|
|
Home Ultrafast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$114/mth
$104 for first 12 months |
Go to site |
|
|
nbn 250
NBN - Fixed Line
250 Mb/s
Unlimited data
|
$130/mth | Go to site |
|
|
nbn 500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$180/mth | Go to site |
|
|
nbn 1000
NBN - Fixed Line
1000 Mb/s
Unlimited data
|
$230/mth | Go to site |
Summary of Vodafone and Vocal comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Vodafone rates higher overall than Vocal does.
- Recommended: Vodafone is more highly recommended than Vocal.
- Reliability: Vocal rates higher for reliability than Vodafone does.
- Customer Service: Vodafone rates higher for customer service than Vocal does.
- Value for Money: Vodafone rates higher for value for money than Vocal does.
- Technical Support: Vodafone rates higher for technical support than Vocal does.
How to decide between Vodafone and Vocal? - next steps
- Read reviews of Vodafone and Vocal to see what people think of these companies
- Visit the website of each company and do some of your own research - Vodafone and Vocal
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Vodafone vs Vocal
Is Vodafone better than Vocal?
Both Vodafone and Vocal have fewer than 5 verified reviews on Oz Broadband Reviews, so we don't yet show aggregate ratings. Compare plans and prices in the tables above, or read the individual reviews on each company's page.
Which is cheaper for NBN50, Vodafone or Vocal?
Vodafone's cheapest NBN50 plan is the Essential+ at $94/month ongoing. Vocal's cheapest NBN50 plan is the nbn 50 at $70/month ongoing. Vocal is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Vodafone or Vocal?
Vodafone scores 2.7 out of 5 on customer service vs Vocal's 1.0, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Vodafone's call centre is based in Australia, India and Egypt and Vocal's is based in Australia.
What plans do Vodafone and Vocal offer?
Vodafone offers 5 NBN plans and 3 wireless plans. Vocal offers 9 NBN plans and 3 wireless plans. See the full plan tables above for prices, speeds and data limits.
Where are Vodafone and Vocal's call centres?
Vodafone's customer support is based in Australia, India and Egypt. Vocal's customer support is based in Australia. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Vodafone to Vocal (or Vocal to Vodafone)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Vodafone
i mean is free $0 introduction to their 12 months FTTP . so is ok . however if i am to pay $74.99 a month for it. no way. out in first month it drops…
Had to buy multiple range extenders to make it usable. Wouldn’t recommend
About Vocal
Home speed tests showed very poor speeds, but nothing was done about my enquiries. When I finally cancelled the service I was quickly sent a large…
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