Telstra vs Exetel - Which is the best broadband internet provider?

Telstra and Exetel are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Exetel internet providers in the table below.

Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 12 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.


Criteria Telstra Exetel
About Telstra broadband NBN, wireless and adsl internet reviews and plan comparisons
Telstra Bigpond is the largest broadband provider in Australia. They offer a comprehensive range of internet and phone related services.
Exetel broadband NBN, wireless and adsl internet reviews and plan comparisons
Exetel has been around since the early 1990s and has continued to grow into one of Australia's largest independent broadband companies. It's still a family owned business and has over 240,000 customers in Australia.
Overall Rating 3.9
Telstra has a overall rating of 3.9 out of 5 based on 20 reviews over the last 12 months.
Telstra is a good broadband internet provider according to reviews submitted to this site.
3.8
Exetel has an overall rating of 3.8 out of 5 based on 8 reviews over the last 12 months.
Exetel is a good broadband internet provider according to reviews submitted to this site.
Recommended 80% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. 88% of people who have written reviews on this site would recommend Exetel to their friends as a broadband internet provider.
Reliability 4.4
Telstra's reliability is rated as very good by users who have submitted reviews to this site. Telstra has an overall rating of 4.4 out of 5 for reliability.
3.9
Exetel's reliability is rated as good by users who have submitted reviews to this site. Exetel has an overall rating of 3.9 out of 5 for reliability.
Customer Service 3.8
Telstra's customer service is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.8 out of 5 for customer service.
4
Exetel's customer service is rated as very good by users who have submitted reviews to this site. Exetel has an overall rating of 4 out of 5 for customer service.
Value for Money 3.5
Telstra is rated as good for value for money by users who have submitted reviews to this site. Telstra has an overall rating of 3.5 out of 5 for value for money.
3.9
Exetel is rated as good for value for money by users who have submitted reviews to this site. Exetel has an overall rating of 3.9 out of 5 for value for money.
Technical Support 3.9
Telstra's technical support is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.9 out of 5 for technical support.
3.5
Exetel's technical support is rated as good by users who have submitted reviews to this site. Exetel has an overall rating of 3.5 out of 5 for technical support.
Australian based technical support No, Telstra uses a mix of Australian based and overseas call centres for technical support. No, Exetel uses a mix of Australian based and overseas call centres for technical support.
Call Centre Location Telstra uses call centres based in . Exetel uses call centres based in Australia and Sri Lanka.
Services Offered Telstra offers a range of broadband and internet related services including internet plans. Exetel offers a range of broadband and internet related services including NBN and 5G internet plans.
Cost of 25Mbps NBN Plan with unlimited data Telstra - Basic: 25Mbps, unlimited data for $80 per month.
Exetel - Everyday: 25Mbps, unlimited data for $59.95 per month.
Cost of 50Mbps NBN Plan with unlimited data Telstra - Essential: 50Mbps, unlimited data for $95 per month.
Exetel - Extra Value: 50Mbps, unlimited data for $69.95 per month.
Cost of wireless broadband plan Telstra - 5G Home Internet (5G): 378Mbps, 1000 GB for $85 per month.
Contact Details Telstra's phone number is: 1800 220 030 and website is: telstra.com.au Exetel's phone number is: 13 39 38 and website is: exetel.com.au
Read Reviews Read reviews of Telstra. Read reviews of Exetel.

Telstra and Exetel NBN25 plans (25Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Exetel broadband NBN reviews Exetel Everyday
(NBN)
(Month by month)
$59.95
$49.95 for first 0 months
$59.95 25 Mb/s Unlim
Telstra broadband NBN reviews Telstra Basic
(NBN)
(Month by month)
$80 $80 25 Mb/s Unlim

Telstra and Exetel NBN50 plans (50Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Exetel broadband NBN reviews Exetel Extra Value
(NBN)
(Month by month)
$69.95
$53.95 for first 6 months
$65.95 50 Mb/s Unlim
Telstra broadband NBN reviews Telstra Essential
(NBN)
(Month by month)
$95
$85 for first 6 months
$92.5 50 Mb/s Unlim
Telstra broadband NBN reviews Telstra NBN 50 Business
(NBN)
(Month by month)
$100
$90 for first 6 months
$97.5 50 Mb/s Unlim

Telstra and Exetel Ultrafast plans (>100Mbps download speed)

Company Plan
Name
Monthly
Cost
Avg Monthly Cost
(2 years)
Typical Evening Speed Quota
Exetel broadband NBN reviews Exetel Family
(NBN)
(Month by month)
$84.95
$68.95 for first 6 months
$80.95 100 Mb/s Unlim
Exetel broadband NBN reviews Exetel Power home
(NBN)
(Month by month)
$94.95
$77.95 for first 6 months
$90.7 100 Mb/s Unlim
Telstra broadband NBN reviews Telstra Premium
(NBN)
(Month by month)
$110
$90 for first 6 months
$105 100 Mb/s Unlim
Exetel broadband NBN reviews Exetel Superfast
(NBN)
(Month by month)
$119.95
$99.95 for first 6 months
$114.95 250 Mb/s Unlim
Exetel broadband NBN reviews Exetel Lightspeed
(NBN)
(Month by month)
$139.95
$119.95 for first 6 months
$134.95 500 Mb/s Unlim
Telstra broadband NBN reviews Telstra Ultimate
(NBN)
(Month by month)
$140
$110 for first 6 months
$132.5 250 Mb/s Unlim

Summary of Telstra and Exetel comparison

Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.

  • Overall: Telstra and Exetel have pretty similiar ratings overall.
  • Recommended: Exetel is more highly recommended than Telstra.
  • Reliability: Telstra rates higher for reliability than Exetel does.
  • Customer Service: Telstra and Exetel have pretty similar ratings for customer service.
  • Value for Money: Exetel rates higher for value for money than Telstra does.
  • Technical Support: Telstra rates higher for technical support than Exetel does.

How to decide between Telstra and Exetel? - next steps

  • Read reviews of Telstra and Exetel to see what people think of these companies
  • Read our detailed information on Telstra and Exetel to answer all your questions and help you make an informed decision.
  • Visit the website of each company and do some of your own research - Telstra and Exetel
  • Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
  • Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.


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