Telstra vs Mate - Which is the best broadband internet provider?
Telstra and Mate are both reputable broadband internet providers in Australia. Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Telstra and Mate internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Telstra | Mate |
|---|---|---|
| About |
Telstra Bigpond is the largest broadband provider in Australia. They offer a comprehensive range of internet and phone related services. |
Mate broadband is a 100% Australian owned broadband company with an Australian call centre. |
| Overall Rating |
3.7
Telstra has a overall rating of 3.7 out of 5 based on 45 reviews over the last 24 months. Telstra is a good broadband internet provider according to reviews submitted to this site. |
3.8
Mate has an overall rating of 3.8 out of 5 based on 14 reviews over the last 24 months. Mate is a good broadband internet provider according to reviews submitted to this site. |
| Recommended | 71% of people who have written reviews on this site would recommend Telstra to their friends as a broadband internet provider. | 71% of people who have written reviews on this site would recommend Mate to their friends as a broadband internet provider. |
| Reliability |
4.1 Telstra's reliability is rated as very good by users who have submitted reviews to this site. Telstra has an overall rating of 4.1 out of 5 for reliability. |
3.6 Mate's reliability is rated as good by users who have submitted reviews to this site. Mate has an overall rating of 3.6 out of 5 for reliability. |
| Customer Service |
3.7 Telstra's customer service is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.7 out of 5 for customer service. |
3.8 Mate's customer service is rated as good by users who have submitted reviews to this site. Mate has an overall rating of 3.8 out of 5 for customer service. |
| Value for Money |
3.2 Telstra is rated as ok for value for money by users who have submitted reviews to this site. Telstra has an overall rating of 3.2 out of 5 for value for money. |
3.9 Mate is rated as good for value for money by users who have submitted reviews to this site. Mate has an overall rating of 3.9 out of 5 for value for money. |
| Technical Support |
3.7 Telstra's technical support is rated as good by users who have submitted reviews to this site. Telstra has an overall rating of 3.7 out of 5 for technical support. |
3.9 Mate's technical support is rated as good by users who have submitted reviews to this site. Mate has an overall rating of 3.9 out of 5 for technical support. |
| Australian based technical support | No, Telstra uses a mix of Australian based and overseas call centres for technical support. | Yes, Mate does have Australian based technical support. |
| Call Centre Location | Telstra uses call centres based in . | Mate uses call centres based in Australia. |
| Services Offered | Telstra offers a range of broadband and internet related services including internet plans. | Mate offers a range of broadband and internet related services including NBN internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Telstra - Basic: 25Mbps, unlimited data for $80 per month. |
|
| Cost of 50Mbps NBN Plan with unlimited data |
Telstra - Essential: 50Mbps, unlimited data for $95 per month. |
Mate - Best Mates: 42Mbps, unlimited data for $69 per month. |
| Cost of wireless broadband plan |
Telstra - 5G Home Internet (5G): 378Mbps, 1000 GB for $85 per month. |
|
| Contact Details | Telstra's phone number is: 1800 220 030 and website is: telstra.com.au | Mate's phone number is: 13 14 13 and website is: letsbemates.com.au |
| Read Reviews | Read reviews of Telstra. | Read reviews of Mate. |
Telstra and Mate NBN25 plans (25Mbps download speed)
| Company | Plan Name |
Monthly Cost |
Avg Monthly Cost (2 years) |
Typical Evening Speed | Quota | |
|---|---|---|---|---|---|---|
|
|
Great Mates (NBN) (Month by month) |
$59 | $59 | 19 Mb/s | Unlim | |
|
|
Basic (NBN) (Month by month) |
$80 | $80 | 25 Mb/s | Unlim |
Telstra and Mate NBN50 plans (50Mbps download speed)
| Company | Plan Name |
Monthly Cost |
Avg Monthly Cost (2 years) |
Typical Evening Speed | Quota | |
|---|---|---|---|---|---|---|
|
|
Best Mates (NBN) (Month by month) |
$69 | $69 | 42 Mb/s | Unlim | |
|
|
Essential (NBN) (Month by month) |
$95
$85 for first 6 months |
$92.5 | 50 Mb/s | Unlim | |
|
|
NBN 50 Business (NBN) (Month by month) |
$100
$90 for first 6 months |
$97.5 | 50 Mb/s | Unlim |
Telstra and Mate Ultrafast plans (>100Mbps download speed)
| Company | Plan Name |
Monthly Cost |
Avg Monthly Cost (2 years) |
Typical Evening Speed | Quota | |
|---|---|---|---|---|---|---|
|
|
Elite Mates (NBN) (Month by month) |
$99 | $99 | 208 Mb/s | Unlim | |
|
|
Premium (NBN) (Month by month) |
$110
$90 for first 6 months |
$105 | 100 Mb/s | Unlim | |
|
|
Ultimate (NBN) (Month by month) |
$140
$110 for first 6 months |
$132.5 | 250 Mb/s | Unlim |
Summary of Telstra and Mate comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Telstra and Mate have pretty similiar ratings overall.
- Recommended: Telstra and Mate are recommended about the same.
- Reliability: Telstra rates higher for reliability than Mate does.
- Customer Service: Telstra and Mate have pretty similar ratings for customer service.
- Value for Money: Mate rates higher for value for money than Telstra does.
- Technical Support: Telstra and Mate have pretty similar ratings in terms of technical support.
How to decide between Telstra and Mate? - next steps
- Read reviews of Telstra and Mate to see what people think of these companies
- Read our detailed information on Telstra and Mate to answer all your questions and help you make an informed decision.
- Visit the website of each company and do some of your own research - Telstra and Mate
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Was this comparison useful? Please let us know how we can improve and make this page more useful? Thanks.
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