Vodafone vs iinet - Which is the best NBN internet provider?
Vodafone and iinet both offer competitive NBN plans, but they come from different corners of the market. Vodafone, a mobile giant, often appeals to those wanting to bundle services and benefit from a single bill, with reviews frequently mentioning their customer support for existing mobile customers. On the other hand, iinet, a long-standing Australian internet provider now owned by TPG, is known for its strong focus on internet-only services and has a reputation for solid, no-frills connectivity, often highlighted in reviews as a reliable choice for internet performance.
Vodafone and iinet are both reputable broadband internet providers in Australia.
Deciding which NBN or wireless internet company to sign up to is not an easy task. To make this process easier we have provided a side by side comparison of Vodafone and iinet internet providers in the table below.
Disclaimer: All the data in the table is based on the opinions of people who have submitted reviews to this site over the last 24 months. We screen the reviews very thoroughly to ensure only accurate reviews get through. Please do your own research.
| Criteria | Vodafone | iinet |
|---|---|---|
| About |
|
 |
| Vodafone is one of Australia's three major mobile networks and has been part of TPG Telecom since the 2020 merger. Alongside mobile it sells nbn and 5G home wireless broadband. | iiNet was founded in Perth in 1993 and became one of Australia's best-known broadband brands. It has been owned by TPG Telecom since 2015, so it is no longer independently listed, but still runs as its own brand with a long-standing reputation for customer service. | |
| Go to Vodafone | Go to iinet | |
| Overall Rating |
4.2
Vodafone has a overall rating of 4.2 out of 5 based on 8 reviews. Vodafone is a very good broadband internet provider according to our users. |
3.8
iinet has an overall rating of 3.8 out of 5 based on 5 reviews. iinet is a good broadband internet provider according to our users. |
| Recommended | 88% of people who have written reviews on this site would recommend Vodafone to their friends as a broadband internet provider. | 80% of people who have written reviews on this site would recommend iinet to their friends as a broadband internet provider. |
| Reliability |
3.8 Vodafone's reliability is rated as good by our users. Vodafone has an overall rating of 3.8 out of 5 for reliability. |
4 iinet's reliability is rated as very good by our users. iinet has an overall rating of 4 out of 5 for reliability. |
| Customer Service |
4.5 Vodafone's customer service is rated as excellent by our users. Vodafone has an overall rating of 4.5 out of 5 for customer service. |
3.6 iinet's customer service is rated as good by our users. iinet has an overall rating of 3.6 out of 5 for customer service. |
| Value for Money |
4 Vodafone is rated as very good for value for money by our users. Vodafone has an overall rating of 4 out of 5 for value for money. |
4 iinet is rated as very good for value for money by our users. iinet has an overall rating of 4 out of 5 for value for money. |
| Technical Support |
4.3 Vodafone's technical support is rated as very good by our users. Vodafone has an overall rating of 4.3 out of 5 for technical support. |
3.6 iinet's technical support is rated as good by our users. iinet has an overall rating of 3.6 out of 5 for technical support. |
| Australian based technical support | No, Vodafone uses a mix of Australian based and overseas call centres for technical support. | No, iinet uses a mix of Australian based and overseas call centres for technical support. |
| Call Centre Location | Vodafone uses call centres based in Australia, India and Egypt. | iinet uses call centres based in Australia, Philippines and South Africa. |
| Services Offered | Vodafone offers a range of broadband and internet related services including NBN internet plans. | iinet offers a range of broadband and internet related services including NBN and 5G internet plans. |
| Cost of 25Mbps NBN Plan with unlimited data |
Vodafone - Basic: 25Mbps, unlimited data for $74 per month. |
iinet - NBN25: 25Mbps, unlimited data for $79.99 per month. |
| Cost of 50Mbps NBN Plan with unlimited data |
Vodafone - Essential: 50Mbps, unlimited data for $84 per month. |
iinet - NBN50: 50Mbps, unlimited data for $89.99 per month. |
| Cost of wireless broadband plan |
Vodafone - 5G Home Internet Basic (5G): 19Mbps, unlimited data for $60 per month. |
iinet - Home Wireless (4G): 15Mbps, unlimited data for $59.99 per month. |
| Contact Details |
Vodafone's phone number is: 1300 650 410 and website is: vodafone.com.au |
iinet's phone number is: 13 19 17 and website is: iinet.net.au |
| Read Reviews | Read reviews of Vodafone. | Read reviews of iinet. |
| Go to Vodafone | Go to iinet |
Vodafone and iinet NBN25 plans (25Mbps download speed)
|
|
Basic
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$74/mth | Go to site |
|
NBN25
NBN - Fixed Line
25 Mb/s
Unlimited data
|
$79.99/mth
$59.99 for first 6 months |
Go to site |
Vodafone and iinet NBN50 plans (50Mbps download speed)
|
|
Essential
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$84/mth | Go to site |
|
|
NBN50
NBN - Fixed Line
50 Mb/s
Unlimited data
|
$89.99/mth
$69.99 for first 6 months |
Go to site |
Vodafone and iinet Ultrafast plans (>100Mbps download speed)
|
|
Essential+
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$89/mth
$69 for first 12 months |
Go to site |
|
|
Home Fast+
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$94/mth
$74 for first 12 months |
Go to site |
|
|
NBN500
NBN - Fixed Line
500 Mb/s
Unlimited data
|
$94.99/mth
$69.99 for first 6 months |
Go to site |
|
|
Home Superfast
NBN - Fixed Line
850 Mb/s
Unlimited data
|
$104/mth
$84 for first 12 months |
Go to site |
|
|
NBN Superfast
NBN - Fixed Line
740 Mb/s
Unlimited data
|
$104.99/mth
$74.99 for first 6 months |
Go to site |
|
|
NBN Ultrafast
NBN - Fixed Line
820 Mb/s
Unlimited data
|
$114.99/mth
$84.99 for first 6 months |
Go to site |
Summary of Vodafone and iinet comparison
Please note that summary below is based on reviews submitted to this website and represents the views of the people who wrote the reviews.
- Overall: Vodafone rates higher overall than iinet does.
- Recommended: Vodafone is more highly recommended than iinet.
- Reliability: Vodafone and iinet have pretty similar ratings for reliability.
- Customer Service: Vodafone rates higher for customer service than iinet does.
- Value for Money: Vodafone and iinet have pretty similar ratings in terms of value for money.
- Technical Support: Vodafone rates higher for technical support than iinet does.
How to decide between Vodafone and iinet? - next steps
- Read reviews of Vodafone and iinet to see what people think of these companies
- Visit the website of each company and do some of your own research - Vodafone and iinet
- Decide how fast your connection need to be and how much data you need then use our broadband plan finder to narrow down the list of plans and find the best plan that suits your budget
- Choose the plan that best suits your needs and budget. Remember, that you can easily change plans but changing broadband internet providers is more difficult so it is really important that you choose a solid internet provider.
Frequently asked questions about Vodafone vs iinet
Is Vodafone better than iinet?
On Oz Broadband Reviews Vodafone rates 4.2 out of 5 from 8 reviews and iinet rates 3.8 from 5 reviews. On recommend-to-a-friend, 88% of Vodafone reviewers said they'd recommend the provider, vs 80% for iinet. On individual metrics, Vodafone wins on customer service (4.5 vs 3.6) and tech support (4.3 vs 3.6). Read the full reviews above to form your own view.
Which is cheaper for NBN50, Vodafone or iinet?
Vodafone's cheapest NBN50 plan is the Essential at $84/month ongoing. iinet's cheapest NBN50 plan is the NBN50 at $69.99/month intro for 6 months, then $89.99/month. Vodafone is cheaper on the ongoing price after any intro period ends.
Which has better customer service, Vodafone or iinet?
Vodafone scores 4.5 out of 5 on customer service vs iinet's 3.6, based on verified reviews on Oz Broadband Reviews. If onshore support matters, Vodafone's call centre is based in Australia, India and Egypt and iinet's is based in Australia, the Philippines and South Africa.
What plans do Vodafone and iinet offer?
Vodafone offers 5 NBN plans and 3 wireless plans. iinet offers 5 NBN plans and 1 wireless plan. See the full plan tables above for prices, speeds and data limits.
Where are Vodafone and iinet's call centres?
Vodafone's customer support is based in Australia, India and Egypt. iinet's customer support is based in Australia, the Philippines and South Africa. Call centre location can affect support hours and accent comprehension if onshore support is important to you.
How do I switch from Vodafone to iinet (or iinet to Vodafone)?
Switching NBN providers in Australia is straightforward. The new provider handles the transfer once you sign up and provide your address. There's usually no contract overlap if your current plan is month-to-month, but check for early termination fees on contracted plans. Phone numbers can usually be ported, and the service typically continues uninterrupted on the same NBN line.
What customers say
About Vodafone
My Vodafone 5G home internet plan has been able to support me with all my working from home needs over the pandemic, as well as all of my various…
Customer Service: I have always had a seamless time contacting and resolving problems with Vodafone's customer service team. 5/5 Technical Support: As…
About iinet
All is still good No complaints
Stable connection with little drop outs. Whenever i need help its always some one who doesnt know and you get bounced around on the phone for 1 hour
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