Last updated: 15 August 2026
Superloop and Aussie Broadband are the two most searched provider matchups on this site, and it makes sense. They’re the two highest rated NBN providers in our review database, they’re both no lock-in, and they’re usually the two names left standing when someone has already ruled out the big telcos. I’ve pulled every number in this post straight from our database: 161 Aussie Broadband reviews and 72 Superloop reviews since 2018, plus current plan pricing that updates as providers change their rates.
The 30 second answer
Pick Superloop if price matters most. Their intro discounts knock $20 to $30 off every plan for the first 6 months, and even the ongoing prices undercut Aussie Broadband at most tiers. Pick Aussie Broadband if support and the top end matter: their tech support rates 4.78 out of 5 in our reviews (the best of any provider with meaningful volume), and they sell NBN 2000 plans Superloop doesn’t match. Neither locks you in, so the honest answer is you can try one and switch if it doesn’t suit. Our reviewers rate both well above the market.
What our reviewers actually say
These are NBN era numbers (2018 onward) from verified reviews on this site. Reviewers don’t know which providers we have commercial relationships with when they write.
| Aussie Broadband (161 reviews) | Superloop (72 reviews) | |
|---|---|---|
| Overall | 4.58 / 5 | 4.26 / 5 |
| Reliability | 4.57 | 4.31 |
| Tech support | 4.78 | 4.24 |
| Value for money | 4.29 | 4.19 |
| Would recommend to a friend | 99% | 90% |
Aussie Broadband leads on every dimension, and the tech support gap is the big one. A 99% recommend rate across 161 reviews is remarkable; nobody else in our database with that kind of volume comes close. But keep it in perspective: Superloop’s 4.26 overall would beat almost every other provider we track. This is a contest between first and second place, not a mismatch. Our methodology page explains how the scores work, including the affiliate disclosure that applies to both providers in this post.
Straight from this month’s reviews
A few excerpts from August 2026 reviews, unedited:
“Aussie Broadband’s biggest selling point is their exceptional, Australian based customer and tech support. In an industry known for long waits and unhelpful call centres, they stand out.” But the same reviewer flags the trade: “Expect annual price increases as costs rise, making them unsuitable for strict budgets.” (Aussie Broadband, 3 August 2026)
“Very quick activation and speeds.” (Superloop, 9 August 2026). Another Superloop reviewer the day before: “Reliable, affordable, free upgrade days” on the pros side, with “lengthy wait with support” as the con. That pair of comments is the whole comparison in miniature.
Plans and pricing side by side
Current prices from our plans database. Superloop runs 6 month intro discounts on every plan; Aussie Broadband’s pricing is flat from day one.
| Tier | Superloop (first 6 months, then ongoing) | Aussie Broadband |
|---|---|---|
| NBN 25 | $58, then $78 | $83 |
| NBN 50 | $69, then $89 | $95 |
| NBN 100 | $83, then $98 (Home Fast, 160 Mbps) | $99 (Fast 100/20) |
| NBN 500 | $65, then $95 (Family Max) | $99 (Fast Fibre 500/50) |
| Gigabit class | $84, then $114 (Lightspeed, 860 Mbps) | $129 (Ultrafast 1000/100) |
| NBN 2000 | not offered (tops out at Hyperspeed 1700, $148 then $168) | $189 (Hyperfast 2000/200) |
Do the 12 month maths on NBN 50 and the gap is real: Superloop costs $948 in year one ($69 for six months, $89 for six), Aussie Broadband costs $1,140. That’s $192 in the first year for what our reviewers agree is a slightly better supported service. Whether that’s worth it is exactly the choice this post is about. Superloop’s Family Max deal is the standout right now: 500 Mbps at $65 for the first 6 months is the kind of price NBN 100 plans usually sell for.
Speed: both deliver, Aussie goes higher
Both providers buy enough capacity that evening slowdowns barely register in our reviews, and both publish honest typical evening speeds. The differences are at the edges. Superloop’s FTTP lineup tops out at 860 Mbps (Lightspeed) with Hyperspeed at 1700 for the really keen. Aussie Broadband goes to NBN 2000 and, more usefully for some, sells Pro plans with serious upload: 100/40, 250/100, 500/200, 1000/400 and 2000/500. If you upload big files for work, stream, or run backups offsite, those upload numbers are the actual reason to pay Aussie’s premium.
Who should pick Superloop?
- You want the lowest price without going to a budget brand. The intro discounts are genuinely large and the ongoing prices still undercut Aussie at most tiers.
- You’re a churner. No lock-in plus a 6 month discount window makes Superloop the natural stop on the merry-go-round.
- You want big speed for small money. Family Max (500 Mbps at $65 intro) has no answer from Aussie Broadband at anywhere near the price.
Who should pick Aussie Broadband?
- Support matters to you. 4.78 out of 5 across 161 reviews is the best support score in our database, and it’s the thing reviewers mention unprompted.
- You need upload speed. The Pro range (up to 2000/500) has no Superloop equivalent.
- You’d rather pay a flat price than remember when an intro deal ends.
Frequently asked questions
Is Superloop cheaper than Aussie Broadband?
Yes, at every tier. The gap is biggest in the first 6 months thanks to Superloop’s intro discounts (around $20 to $30 a month off), but even ongoing prices are $6 to $34 cheaper depending on the tier.
Which has better customer support?
Aussie Broadband, clearly, in our review data: 4.78 vs 4.24 for tech support. Superloop’s support is decent by market standards; Aussie’s is the benchmark.
Are both no lock-in?
Yes. Both are month to month with no exit fees, so switching between them costs nothing but a few minutes of setup.
Which is faster?
At the tiers most people buy (NBN 50 and 100), they’re effectively equal and both deliver close to plan speed in the evening. At the top end Aussie Broadband wins: NBN 2000 plans and high upload Pro variants that Superloop doesn’t sell.
Can I check how they compare to other providers?
Our reliability ranking and support ranking cover the whole market, and the best NBN plans page shows current picks at every tier.
Related guides
- Superloop vs Aussie Broadband: the live data comparison (auto-updating plan tables)
- The 14 most reliable NBN providers
- How to switch NBN providers (about 15 minutes, no downtime)
- How to save $100+ on your NBN bill
