What do to if your NBN internet keeps dropping out [step by step guide]

May 4th, 2024
internet problems?

If your NBN internet keeps dropping out, it may be frustrating, but there are steps you can take to identify and fix the problem. This step-by-step guide will help you diagnose and resolve your NBN internet connection issue.

1. Check your modem and cables

The first step is to make sure your modem and cables are working correctly. Check the cables to make sure they are securely connected and that they are not damaged. If you’re using a modem, make sure it is plugged in and switched on.

2. Reboot your modem

If your modem is powered on, try rebooting it. To do this, disconnect the power cable from the back of the modem and wait for a few seconds before plugging it back in. Then wait for your modem to boot up and reconnect to the internet.

3. Check your router settings

If rebooting your modem doesn’t fix the problem, check your router settings. Make sure the router is set up correctly and that all the settings are correct. You should also check that the router is configured to connect to the correct network settings (e.g. NBN).

4. Check for any network outages

If your internet service provider is unable to identify and fix the problem, it may be due to a network outage. You can check for any network outages in your area by visiting your internet service provider’s website or using a network service checker.

5. Contact your internet service provider

If you are still having issues with your NBN internet connection, contact your internet service provider. They will be able to help you diagnose and resolve the issue.

Having a reliable NBN internet connection is essential for most households and businesses these days. If your NBN internet keeps dropping out, it can be frustrating, but there are steps you can take to identify and fix the problem. This step-by-step guide should help you diagnose and resolve your NBN internet connection issue.

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